Lenovo — Lenovo k5 vibe note faulty product

Address:	Bangalore, Karnataka, 500011
Website:	www.lenovo.com

Respect sir/madam :

I purchased a lenovo mobile 'lenovo k5 vibe not' earlier in the month of october from flipkart. On the first week, i realized the camera quality is blurred and contacted flipkart to help me in resolving the problem, they did advise me to reset and the problem was fixed.

Now, after a few days the phone won’t power on and i see a red light at the top left corner while charging. I contacted flipkart first and they referred me to lenovo service center as it has crossed over 10 days. I finally reached lenovo service center and there i was told by the executive that the phone has got water inside which i was not aware of and was asked to pay rs.200/- initially for diagnosis. On 3rd & 4th day after multiple attempts to call lenovo i got somebody on phone, i was told in a very unprofessional manner that my phone is dead and i need to come and collect my brand new dead phone, i was advised to buy a new phone instead of getting this fixed. This appeared like lenovo does not value 13, 499/- which i paid less than a month ago. I was told the issue is with the motherboard and the part is not available,

I can't understand the mobile which was launched earlier in september, why the part is not available with lenovo?

I emailed lenovo customer team and tried to get help from them (I have email communication with me, lenovo case id : [incident:[protected]],
They replied at the beginning asking me for receipts and other documents after that it has been over a week i have not received any response from them.

I request your team to take this complaint since its a new mobile and lenovo should be able to repair.

Thanks,
[protected]@gmail.com