Lenovo — Lenovo p2 display issue

Address:

560010

Dear commissioner sir

I would like to bring it your notice that, lenovo is cheating me after purchasing their mobile lenovo p2

I bought this phone 3 months back and display got issue and it has been 3 weeks that they have not serviced the phone and not giving estimated resolution date / timelines this is a company provided cell phone and impacting out business

Even after so many escalations this company is not even bothered to hear out our concern and resolve our issues and hence writing to you take sever action agaist such worst brandes we have in this market control them not to sale such products which do not have spare parts and putting customer in trouble

Looking forward to your stingent action against these cheaters and money looters in the market by filing a complaint, please let me know if you need any more information from me

Regs
Guru

From: murthy, guru
Sent: thursday, june 15, 2017 3:10 pm
To: 'services_ed' ; 'advance resolution team'
Subject: re: worst service from lenovo

Any care to your customer? Today when i called repair center they asked me to call on[protected], and when i call this number it says you contact repair centre and line gets disconnected

What the hell going on with you, “this is a pain in the # with lenovo “

From: murthy, guru
Sent: wednesday, june 14, 2017 3:01 pm
To: 'services_ed' ; advance resolution team
Subject: re: worst service from lenovo

Hi,

After this escalation, 1 more week is over and its totally 2 weeks and no resolution yet, service center says they are yet to get spare part, and they say always spare parts are delayed from lenovo..! - this is a the way lenovo works? I already stated in my below email, i do not want to state again and waste my time for the fault i made in choosing such irritating brands

I would like to know the escalation matrix, can you share the same?

Regs
Guru

From: services_ed [mailto:[protected]@lenovo.com]
Sent: thursday, june 8, 2017 2:38 pm
To: murthy, guru ; advance resolution team
Subject: re: worst service from lenovo

Dear customer,

Firstly, i would like to thank you for considering lenovo and reaching out to me.

I understand and regret the inconvenience that you are facing. I have forwarded your query to concern team for a quick and concreate solution.

This team’s top most priority is to deliver to your expectations and resolve all the issues. I would like to thank you again for being one of our valued customers and #ure you of a speedy resolution.

Thanks & regards,
For services-executive director
Email id - [protected]@lenovo.com

From: murthy, guru [mailto:guru. [protected]@philips.com]
Sent: thursday, june 08, 2017 2:17 pm
To: services_ed
Subject: worst service from lenovo

Hi,

I would like to bring it your notice that, one of your service provider (Lenovo exlcusive service centre oop to allahabad banak, cmh road) in indiranagar in bangalore is horrible, pathetic and i can not imagine in this era there are such worst service centres still exists

They are not co-operative, not customer friendly and they just say “if you want you can take our service if not leave the place” this is the statement from the staff, they are contact numbers always switched off no updates nothing, # i would say

Secondly i also would like to say i will never buy lenovo phones anymore and recommends any of my friends /colleagues because lenovo just does not even able to fix just 2 months old brand new phone h/w issues

This is a question of brand image lenovo is getting screwed, without proper spares availability, how can you launch such new phones, to be questioned about company process, standards and quality, highly pathetic i would say

Just for replacing lenovo p2 display its more than 5 days now, and still no response

Really boring brand to even google going forward if this is the case with lenovo, i am sorry

With regards,
Guru

Sr. Manager – i2m it for r&d & mfg, india
—
Philips india ltd
Philips innovation campus,
Manyata tech. Park
Nagavara bangalore – 560045, india
Phone board: +[protected]
Did: +[protected]
Cell phone: +91 [protected]
Fax:+[protected]
Email: guru. [protected]@philips.com
Intranet: pww. It. Philips.com/it4rnd
—
Certfied on :
Sun, vcp, storage, itil – v3 expert, prince 2 & lsf

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