Lenovo — ******Lenovo Vibe K5 Note****** Service Order No: SOINO[protected]

Address:	560053
Website:	www.consumercomplaints.in/new_complaint

Hi Team,

I am Amarnath Raju who have purchased Lenovo Vibe K5 Note through Flipkart on[protected]. However all of sudden My mobile was not working and handed over my phone to Lenovo Service Center on[protected] which is located near B2X Flagship Bangalore, Address : The High Street Building, #62, 11th Main Road, 4th Block Jayanagar, Banagalore -560011.

I was informed by Lenovo Service employees that my mobile phone have some hardware issues and gave Acknowledgment(Service Order) stating on it with Service Notes as: Dead, not Booting and Warranty Status as In Warranty.

After calling more than 5times it was intimated that the hardware part is in transit and it takes 5more days to get it fixed. When we went to the service center directly to enquire the status of the phone on 06.01.2017, they started telling that there is a liquid damage. I wonder how the problem suddenly changed from Hardware issue to liquid damage but initially when the phone was handed over to service center, they had intimated us as hardware issue after checking the phone thoroughly and we were made to wait in the service center for more than 1 hour while checking the phone inside the cabin.

Request you to take necessary action on the service center and replace the phone as it is just 3months older from the date of purchase to service.

Below are the details for your reference:
Name : S N Amarnath Raju
Ph.No.: [protected]
IMEI No.: [protected]
Email ID: snamarnath.[protected]@gmail.com

If i am not satisfied with the resolution, i will sue a case in the Consumer court as i have all the proof and on service order the warranty status is clearly mentioned as "In Warranty".

Thanks & regards,
Amarnath Raju