[Resolved]  Lenovo — lenovo zuk1 dead phone/ongoing battery issue with the battery within warranty/service denied

Address:

New Delhi, Delhi, 110025

This is in reference to my earlier complaint with lenovo zuk1 mobile regarding my battery.
2/9/2018
1. I went to the lenovo okhla service center on 2nd september 2018 for battery replacement.
2. The battery was replaced and i was asked to pay 3000 rs (1800 for battery+1200 misc) and was given a handwritten bill. I have attached the invoice (Invoice no. 3123)
3. However, when i was handed over the phone, i found the battery to be old and dirty, for which i complain there and asked them the part number or proof of its originality, but they said its ok nothing will happen and we are here to resolve the issue if anything happens.
4. I went back with my phone
4/9/2018
1. I experienced some issue with the battery as i was not getting the desired backup.
2. I called the customer care and narrated the incident and asked them for the proof.
3. They said i must have received a computerized bill, which i wasn’t.
4. Someone from lenovo called me and took the service center guy at the conference and asked me to visit so that they can show me the parts number on my screen.
5. I said i can't go because its too far to just to see the part number as i need a written proof on my bill. I replied the same on mail as follows and attached the battery pics as well.
1/10/2018
1. My phone shut down automatically and went into an infinite loophole. I was in my hometown so couldn’t take it to the service center
31/10/2018
1. I took it to the nearest service center (Noida sector 16), they said the issue is with the battery and take it to okhla from where you got it
2. I took it to the service center and i narrated the earlier incident. It was diagnosed for 1 hr and i was told that issue is with the battery and it will take 2 days to take the approval and change the battery.
3. Again i was given a job sheet mentioning battery is will be replaced. I was assured by miss vicky that no charges will be there. I also spoke to jamila madam, she gave me the no. Of his manager mr. Shubham gupta.
4. I spoke with shubham gupta and he said he will look into this matter.
5. I got a call from jamila 2 times after that saying i will take more time as the parts are not available.
6. Again i got a call from jamila on 13th november saying that problem is with the board and i have to pay 8500 rs and also given an offer to exchange it with another new mobile in-store and deducting 3000+500 rs for me.
I would never pay for such manipulated and planned looting. There was an ongoing issue with the battery and i want my entire amount to be refund.
I have attached all the invoices and mail for your perusal

Regards
Shahzeb hoda
[protected]/[protected]
Email:[protected]@gmail.com