Lenovo — Mobile repair Service related issue

Address:

Bangalore, Karnataka

My Lenovo Smart phone Vibe X -2, Purchase from online via Flipkart.com on[protected] Rs.19999/-. I was having a touch screen problem on my phone and I went to service center on[protected] for repair. I was received phone on 14-07-15, On at a time of repaired delivery the battery of phone was discharge so i can not check at that place. So i was check at my office after charging battery. I found that touch screen problem was ok but new problem create in service, that i was found that one of the sim slot was not working in dual sim card slot. I went to immediate to service center very next day morning on[protected] for a complaint regarding this new created problem. They told me that we were resolved this take 15 days. I was asking so many time at service after 15 days but i received reply from them that one of the phone's parts was defective and company sent 2-3 times this parts but we received faulty parts from company. So i was first mailed on[protected] to company's provided email ID regarding service related unsolved issue so many times. But i was get only assurance that it will be resolved as soon as possible. But still today on[protected] there are same answer from company. But my concern is that since 15-07-15 my phone is lying at service center, after 68 day, I was demanding for Replacement of phone or Full amount of Rs19999/- refund from company. But they are just giving assure for speedy solve the issue. So Why i am taking back phone which is lying at service center since[protected], 68 days(actually since[protected] from first problem) days? I fully disappoint from Lenovo and service center and after so many days company is fail to repair my phone, so i have no trust on company and your service center and on your phone. Also i have lost my 3 months of warranty and i don't know how many months of i have lost warranty because i don't even service center don't know that when parts will reach at service center. also i have lost Trust from lenovo's mobile after this issue.i don't know and don't trust for when i receive phone that it's working or not or receive with a new problem.also i have lost my money and time also. This is a serious matter. This is a Rs.20000/- bucks and for me its use amount. My all business in on this phone and i really facing a problem due to issue. I request to Company for a replacement of phone or Refund full amount of Rs.19999/- of the purchase price of my Lenovo Vibe X2 mobile phone. Complaint by Name Bhadresh parmar Mob. [protected] Email id - [protected]@rediffmail.com