Lenovo — No response regarding my phone's explosion

Nov 01, 2016

Updated by Kaiwalya Gangras Lenovo Vibe K4 note's BLAST. [Incident:[protected]]

Nov 01, 2016

Updated by Kaiwalya Gangras Response By E-mail (Varsha R) (18/10/2016 01.59 PM)
Dear Mr. Gangras,

Thank you for Contacting Lenovo Technical Support.

As per your mail, we understand that your phone is in the Service Centre for issue resolution. We apologize for the inconvenience caused and will definitely assist you regarding the same and please be assured that our priority is to resolve the issue.

We would like to inform you that we have escalated your case to the concern team, you will be shortly contacted from the concerned team.

The reference number for this e-mail interaction is[protected].

We appreciate your cooperation and patience.

Thank you
Regards,
Varsha R
Lenovo India Smartphone Technical Support

Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1
Self-help / Diagnostic app - https://play.google.com/store/apps/details?id=com.lenovo.serviceit
For voice support please contact toll free number:[protected]
How am I doing? Please Email my Manager Sumit Kumar Behera: [protected]@lenovo.com
Customer By Service Email (Kaiwalya Gangras) (17/10/2016 11.45 AM)
Am I getting any repair or replacement under warranty.
And for that what I'm supposed to do.
[protected] Forwarded message[protected]
From: Kaiwalya Gangras <kaiwalya.[protected]@gmail.com>
Date: Fri, Oct 14, 2016 at 9:08 AM
Subject: Fwd: Lenovo Vibe K4 note's BLAST. [Incident:[protected]]
To: [protected]@lenovo.com

8 days passed no response.
Just tell that is the issue going to be resolved.

[protected] Forwarded message[protected]
From: Kaiwalya Gangras <kaiwalya.[protected]@gmail.com>
Date: Thu, Oct 13, 2016 at 3:57 PM
Subject: Fwd: Lenovo Vibe K4 note's BLAST. [Incident:[protected]]
To: [protected]@lenovo.com

[protected] Forwarded message[protected]
From: Kaiwalya Gangras <kaiwalya.[protected]@gmail.com>
Date: Tue, Oct 11, 2016 at 1:37 PM
Subject: Fwd: Lenovo Vibe K4 note's BLAST. [Incident:[protected]]
To: [protected]@lenovo.com

Proper & positive reply expected .
PLz reply asa soon as possible.

[protected] Forwarded message[protected]
From: [protected]@lenovo.com <[protected]@lenovo.com>
Date: Thu, Oct 6, 2016 at 12:48 PM
Subject: Lenovo Vibe K4 note's BLAST. [Incident:[protected]]
To: kaiwalya.[protected]@gmail.com

Customer By Service Email (Kaiwalya Gangras) (14/10/2016 09.40 AM)
8 days passed no response.
Just tell that is the issue going to be resolved.

[protected] Forwarded message[protected]
From: Kaiwalya Gangras <kaiwalya.[protected]@gmail.com>
Date: Thu, Oct 13, 2016 at 3:57 PM
Subject: Fwd: Lenovo Vibe K4 note's BLAST. [Incident:[protected]]
To: [protected]@lenovo.com

[protected] Forwarded message[protected]
From: Kaiwalya Gangras <kaiwalya.[protected]@gmail.com>
Date: Tue, Oct 11, 2016 at 1:37 PM
Subject: Fwd: Lenovo Vibe K4 note's BLAST. [Incident:[protected]]
To: [protected]@lenovo.com

Proper & positive reply expected .
PLz reply asa soon as possible.

[protected] Forwarded message[protected]
From: [protected]@lenovo.com <[protected]@lenovo.com>
Date: Thu, Oct 6, 2016 at 12:48 PM
Subject: Lenovo Vibe K4 note's BLAST. [Incident:[protected]]
To: kaiwalya.[protected]@gmail.com

Customer By Service Email (Kaiwalya Gangras) (13/10/2016 04.30 PM)

[protected] Forwarded message[protected]
From: Kaiwalya Gangras <kaiwalya.[protected]@gmail.com>
Date: Tue, Oct 11, 2016 at 1:37 PM
Subject: Fwd: Lenovo Vibe K4 note's BLAST. [Incident:[protected]]
To: [protected]@lenovo.com

Proper & positive reply expected .
PLz reply asa soon as possible.

[protected] Forwarded message[protected]
From: [protected]@lenovo.com <[protected]@lenovo.com>
Date: Thu, Oct 6, 2016 at 12:48 PM
Subject: Lenovo Vibe K4 note's BLAST. [Incident:[protected]]
To: kaiwalya.[protected]@gmail.com

Customer By Service Email (Kaiwalya Gangras) (11/10/2016 02.10 PM)
Proper & positive reply expected .
PLz reply asa soon as possible.
[protected] Forwarded message[protected]

Response By E-mail (Nasir Pasha) (06/10/2016 01.18 PM)
Dear Mr. Gangras,

Thank you for Contacting Lenovo Technical Support.

As per your mail, we understand that your phone is in the Service Centre for issue resolution. We apologize for the inconvenience caused and will definitely assist you regarding the same and please be assured that our priority is to resolve the issue.

We understand your disappointment and appreciate the inconvenience this must have caused and thank you for writing to us about it.We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter.

We would like to inform you that we have forwarded your mail to the concern team and the Service centre associate will get in touch with you once your phone issue has been resolved.

The reference number for this e-mail interaction is[protected].

We appreciate your cooperation and patience.
Thank you
Regards,
Nasir Pasha
Lenovo India Smartphone Technical Support
Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1
Self-help / Diagnostic app - https://play.google.com/store/apps/details?id=com.lenovo.serviceit
For voice support please contact toll free number:[protected]
How am I doing? Please Email my Manager Sumit Kumar Behra:
[protected]@lenovo.com
Customer By Service Email (Kaiwalya Gangras) (06/10/2016 12.35 PM)

[protected] Forwarded message[protected]
Dear sir,
Please help me out of this issue.
The guys at service center are not helping me in any way.
What should I do now to resolve this problem?
Kindly reply soon about the process to be done.
If a phone is happening to blast it's company's responsibility to resolve the issue as soon as possible.
Hope you understand & solve my problem.

On Tue, Oct 4, 2016 at 7:03 PM, Kaiwalya Gangras <kaiwalya.[protected]@gmail.com> wrote:
1.Query K4 note's Blast issue at service center
2.IMEI No. / Serial No. [protected]/[protected]
3.Complete Name KAIWALYA SANTOSH GANGRAS
4.City Akola(M.S.)
5.Postal Code 444001
6.Contact No. [protected]
7.Alternate Contact No. [protected]

I don't have access to any other android phone.


Waiting for your reply.

Customer By Service Email (Kaiwalya Gangras) (06/10/2016 09.15 AM)
Dear sir,
Please help me out of this issue.
The guys at service center are not helping me in any way.
What should I do now to resolve this problem?
Kindly reply soon about the process to be done.
If a phone is happening to blast it's company's responsibility to resolve the issue as soon as possible.
Hope you understand & solve my problem.

On Tue, Oct 4, 2016 at 7:03 PM, Kaiwalya Gangras <kaiwalya.[protected]@gmail.com> wrote:
1.Query K4 note's Blast issue at service center
2.IMEI No. / Serial No. [protected]/[protected]
3.Complete Name KAIWALYA SANTOSH GANGRAS
4.City Akola(M.S.)
5.Postal Code 444001
6.Contact No. [protected]
7.Alternate Contact No. [protected]

I don't have access to any other android phone.

On 10/4/16, [protected]@lenovo.com <[protected]@lenovo.com> wrote:
>
>
>
>
>
>

Customer By Service Email (Kaiwalya Gangras) (04/10/2016 07.35 PM)
1.Query K4 note's Blast issue at service center
2.IMEI No. / Serial No. [protected]/[protected]
3.Complete Name KAIWALYA SANTOSH GANGRAS
4.City Akola(M.S.)
5.Postal Code 444001
6.Contact No. [protected]
7.Alternate Contact No. [protected]

I don't have access to any other android phone.

On 10/4/16, [protected]@lenovo.com <[protected]@lenovo.com> wrote:
>
>
>
>
>
>
Customer By Service Email (Kaiwalya Gangras) (04/10/2016 06.35 PM)
Dear Sir,
I KAIWALYA S. GANGRAS own a Vibe K4 note model.
IMEI 1 [protected]
IMEI 2 [protected]
S/N HBOLLUBF
I, bought this phone on 02.02.2016.
My phone had on/off issues so I visited one of your service stations.
They replaced the PCB.
I collected the phone on 19.09.2016.
It's partial touch, mic&proximity sensor was not working so at the advice of your customer care executive the next day I gave the phone to the engineer at the service center .
The guy at service center refused to make a job of this issue saying new job can't be created before 30 days after completion of a job.
The same day at the service center my phone happened to BLAST.
I reported this to customer care executive at tollfree no. provided.
they said to talk to the owner of the service center but he is not giving any positive answer in this regard.He is saying that he has informed the company but there's no reply.It's been 15 days now.

Service center name :Midas computers&Stationary,
Civil Line sq.
Akola.
Owner name :Ajay Tiwari

I've attached photos of the blasted phone, retail invoice& photo showing the IMEI on the box.
I want a replacement for the blasted phone & also a NON-FAULTY Piece.
The transceiver, Battery are in warranty as given on your official website.
Question Reference #[protected]
Date Created: 04/10/2016 06.35 PM
Date Last Updated: 18/10/2016 01.59 PM
Status: Solved(Auto)

Nov 01, 2016

Updated by Kaiwalya Gangras Image
Dear Valued Customer,

We acknowledge the receipt of your email. Please refer the following quick links for self-help / live chat.

Diagnosticapp(Play Store)-http://tinyurl.com/lenovo-companion
Self-helponSolutions / Videos/ Product details -http://tinyurl.com/lenovo-smartphone-help
Chat support -http://tinyurl.com/lenovo-smartphone-chat

For further assistance from lenovo, we request you to share the below information.
Post receiving these details our customer service executive would respond to you within the next business day.
Please ignore if details are already shared for the same incident

1.Query
2.IMEI No. / Serial No.
3.Complete Name
4.City
5.Postal Code
6.Contact No.
7.Alternate Contact No.

At Lenovo, we are committed and we thank you for giving us this opportunity to serve you.
Our working hours are Monday to Saturday, mails sent after 6PM will be addressed the next business day.

Regards
Lenovo India Smartphone Technical Support.

[---001:000820:18144---]

Kaiwalya Gangras <kaiwalya.[protected]@gmail.com>
Oct 4

to smartphonets
1.Query K4 note's Blast issue at service center
2.IMEI No. / Serial No. [protected]/[protected]
3.Complete Name KAIWALYA SANTOSH GANGRAS
4.City Akola(M.S.)
5.Postal Code 444001
6.Contact No. [protected]
7.Alternate Contact No. [protected]

I don't have access to any other android phone.

On 10/4/16, [protected]@lenovo.com <[protected]@lenovo.com> wrote:
>
>
>
>
> =================================================================================================================
>
> This is a system generated Email. Please do not respond to this Email
>
> Dear Customer,
>
> Greetings from Lenovo!
>
> Contact Center is closed on Tuesday(13th September 16) due to Cauvery
> issue.
> Please be informed that the mails received on 13th September will be
> responded on Wednesday(14th September), so please expect a delay in
> response.
>
> We apologize for any inconvenience caused.
>
> Regards
> Lenovo India Smartphone Technical Support.
>
> =================================================================================================================
>
> [---001:000587:50625---]
>

Kaiwalya Gangras Oct 6
Dear sir, Please help me out of this issue. The guys at service center are no...

Kaiwalya Gangras <kaiwalya.[protected]@gmail.com>
Oct 6

to smartphonets
[protected] Forwarded message[protected]
From: Kaiwalya Gangras <kaiwalya.[protected]@gmail.com>
Date: Thu, Oct 6, 2016 at 8:43 AM
Subject: Re: Lenovo Vibe K4 note's BLAST. [Incident:[protected]]
To: "[protected]@lenovo.com" <[protected]@lenovo.com>

Dear sir,
Please help me out of this issue.
The guys at service center are not helping me in any way.
What should I do now to resolve this problem?
Kindly reply soon about the process to be done.
If a phone is happening to blast it's company's responsibility to resolve the issue as soon as possible.
Hope you understand & solve my problem.

On Tue, Oct 4, 2016 at 7:03 PM, Kaiwalya Gangras <kaiwalya.[protected]@gmail.com> wrote:
1.Query K4 note's Blast issue at service center
2.IMEI No. / Serial No. [protected]/[protected]
3.Complete Name KAIWALYA SANTOSH GANGRAS
4.City Akola(M.S.)
5.Postal Code 444001
6.Contact No. [protected]
7.Alternate Contact No. [protected]

I don't have access to any other android phone.


Waiting for your reply.

Nov 01, 2016

Updated by Kaiwalya Gangras Image
Response By E-mail (Nasir Pasha) (06/10/2016 01.18 PM)
Dear Mr. Gangras,

Thank you for Contacting Lenovo Technical Support.

As per your mail, we understand that your phone is in the Service Centre for issue resolution. We apologize for the inconvenience caused and will definitely assist you regarding the same and please be assured that our priority is to resolve the issue.

We understand your disappointment and appreciate the inconvenience this must have caused and thank you for writing to us about it.We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter.

We would like to inform you that we have forwarded your mail to the concern team and the Service centre associate will get in touch with you once your phone issue has been resolved.

The reference number for this e-mail interaction is[protected].

We appreciate your cooperation and patience.
Thank you
Regards,
Nasir Pasha
Lenovo India Smartphone Technical Support
Support website: http://support.lenovo.com/in/hi/products?type=Phones&c=1
Self-help / Diagnostic app - https://play.google.com/store/apps/details?id=com.lenovo.serviceit
For voice support please contact toll free number:[protected]
How am I doing? Please Email my Manager Sumit Kumar Behra:
[protected]@lenovo.com
Customer By Service Email (Kaiwalya Gangras) (06/10/2016 12.35 PM)

[protected] Forwarded message[protected]
Dear sir,
Please help me out of this issue.
The guys at service center are not helping me in any way.
What should I do now to resolve this problem?
Kindly reply soon about the process to be done.
If a phone is happening to blast it's company's responsibility to resolve the issue as soon as possible.
Hope you understand & solve my problem.

On Tue, Oct 4, 2016 at 7:03 PM, Kaiwalya Gangras <kaiwalya.[protected]@gmail.com> wrote:
1.Query K4 note's Blast issue at service center
2.IMEI No. / Serial No. [protected]/[protected]
3.Complete Name KAIWALYA SANTOSH GANGRAS
4.City Akola(M.S.)
5.Postal Code 444001
6.Contact No. [protected]
7.Alternate Contact No. [protected]

I don't have access to any other android phone.


Waiting for your reply.

Customer By Service Email (Kaiwalya Gangras) (06/10/2016 09.15 AM)
Dear sir,
Please help me out of this issue.
The guys at service center are not helping me in any way.
What should I do now to resolve this problem?
Kindly reply soon about the process to be done.
If a phone is happening to blast it's company's responsibility to resolve the issue as soon as possible.
Hope you understand & solve my problem.

On Tue, Oct 4, 2016 at 7:03 PM, Kaiwalya Gangras <kaiwalya.[protected]@gmail.com> wrote:
1.Query K4 note's Blast issue at service center
2.IMEI No. / Serial No. [protected]/[protected]
3.Complete Name KAIWALYA SANTOSH GANGRAS
4.City Akola(M.S.)
5.Postal Code 444001
6.Contact No. [protected]
7.Alternate Contact No. [protected]

I don't have access to any other android phone.

On 10/4/16, [protected]@lenovo.com <[protected]@lenovo.com> wrote:
>
>
>
>
>
>

Customer By Service Email (Kaiwalya Gangras) (04/10/2016 07.35 PM)
1.Query K4 note's Blast issue at service center
2.IMEI No. / Serial No. [protected]/[protected]
3.Complete Name KAIWALYA SANTOSH GANGRAS
4.City Akola(M.S.)
5.Postal Code 444001
6.Contact No. [protected]
7.Alternate Contact No. [protected]

I don't have access to any other android phone.

On 10/4/16, [protected]@lenovo.com <[protected]@lenovo.com> wrote:
>
>
>
>
>
>
Customer By Service Email (Kaiwalya Gangras) (04/10/2016 06.35 PM)
Dear Sir,
I KAIWALYA S. GANGRAS own a Vibe K4 note model.
IMEI 1 [protected]
IMEI 2 [protected]
S/N HBOLLUBF
I, bought this phone on 02.02.2016.
My phone had on/off issues so I visited one of your service stations.
They replaced the PCB.
I collected the phone on 19.09.2016.
It's partial touch, mic&proximity sensor was not working so at the advice of your customer care executive the next day I gave the phone to the engineer at the service center .
The guy at service center refused to make a job of this issue saying new job can't be created before 30 days after completion of a job.
The same day at the service center my phone happened to BLAST.
I reported this to customer care executive at tollfree no. provided.
they said to talk to the owner of the service center but he is not giving any positive answer in this regard.He is saying that he has informed the company but there's no reply.It's been 15 days now.

Service center name :Midas computers&Stationary,
Civil Line sq.
Akola.
Owner name :Ajay Tiwari

I've attached photos of the blasted phone, retail invoice& photo showing the IMEI on the box.
I want a replacement for the blasted phone & also a NON-FAULTY Piece.
The transceiver, Battery are in warranty as given on your official website.
Question Reference #[protected]
Date Created: 04/10/2016 06.35 PM
Date Last Updated: 06/10/2016 01.18 PM
Status: Solved(Auto)
[---001:004155:05814---]

Kaiwalya Gangras Oct 14
8 days passed no response. Just tell that is the issue going to be resolved.

Kaiwalya Gangras <kaiwalya.[protected]@gmail.com>
Oct 17

to smartphonets
Am I getting any repair or replacement under warranty.
And for that what I'm supposed to do.

Nov 01, 2016

Updated by Kaiwalya Gangras Image
Dear Valued Customer,

We acknowledge the receipt of your email. Please refer the following quick links for self-help / live chat.

Diagnosticapp(Play Store)-http://tinyurl.com/lenovo-companion
Self-helponSolutions / Videos/ Product details -http://tinyurl.com/lenovo-smartphone-help
Chat support -http://tinyurl.com/lenovo-smartphone-chat

For further assistance from lenovo, we request you to share the below information.
Post receiving these details our customer service executive would respond to you within the next business day.
Please ignore if details are already shared for the same incident

1.Query
2.IMEI No. / Serial No.
3.Complete Name
4.City
5.Postal Code
6.Contact No.
7.Alternate Contact No.

At Lenovo, we are committed and we thank you for giving us this opportunity to serve you.
Our working hours are Monday to Saturday, mails sent after 6PM will be addressed the next business day.

Regards
Lenovo India Smartphone Technical Support.

Nov 01, 2016

Updated by Kaiwalya Gangras We sent a chat request but no response.
Kaiwalya Gangras
5:00 PM[protected]

to services_ed ( Sudipto Ghosh (India Services Executive Director))
I've contacted your executives several times but there's no positive reply.
You known if the phone would have blasted in my pocket what would have happened?
But luckily it blasted in your service station at Akola M.S.
The service station owner Ajay Tiwari is telling that you wait for company's reply to your mail.
Also i've been mailed by Nasir Pasha & Varsha R.

I KAIWALYA S. GANGRAS own a Vibe K4 note model.
IMEI 1 [protected]
IMEI 2 [protected]
S/N HBOLLUBF
I, bought this phone on 02.02.2016.
My phone had on/off issues so I visited one of your service stations.
They replaced the PCB.
I collected the phone on 19.09.2016.
It's partial touch, mic&proximity sensor was not working so at the advice of your customer care executive the next day I gave the phone to the engineer at the service center .
The guy at service center refused to make a job of this issue saying new job can't be created before 30 days after completion of a job.
The same day at the service center my phone happened to BLAST.
I reported this to customer care executive at tollfree no. provided.
they said to talk to the owner of the service center but he is not giving any positive answer in this regard.He is saying that he has informed the company but there's no reply.
Kindly look up my issue urgently.
I'm waiting for your positive reply.

Nov 05, 2016

Updated by Kaiwalya Gangras esponse By Email (SONIKA) (04/11/2016 06.04 PM)
> Dear Kaiwalya,
>
> Thank you for Contacting Lenovo Technical Support.
>
> As per your mail, we understand that your phone is in the Service Centre for
> issue resolution.
>
> We apologize for the inconvenience caused and will definitely assist you
> regarding the same.
>
> We understand your disappointment and appreciate your patience.
>
> In your mail you have requested for the replacement/Refund of the phone.
> Unfortunately we are unable to proceed further with the replacement/refund
> as it does not fulfil the criteria.
>
> We have already forwarded your mail to the concerned team and they shall
> get back to you accordingly with in 48 to 78 hours.
>
> We appreciate your cooperation and patience.
>

Nov 11, 2016

Updated by Kaiwalya Gangras Now they are saying,
Request Denied
Your request for assistance cannot be accepted because this account has been disabled.