Lenovo Service — Service complaint for lenovo smartphones

Address:

560049

I have given my A6000 Plus phone for service at (Lenovo Service Center, AR Plaza, Opp to Allahabad bank next Manyavar Show Room CMH Road, Indra Nagar, Bangalore - 560038.) on 4th Jan with service id : SRIN[protected]. I have been trying to call the service center for status update but there is no response. either the phone will be busy or someone picks up the call but does not respond. Next moment after phone will be busy again. The problem with the phone was only display not working. This phone was purchased just 6 month and there was no accident happened which will cause issue to the phone. Not sure why the service center is taking time but main issue is they are not responsible enough to update the status of my phone. There is no update available online as well for the repair status. I need an update about my phone. Request your help in this. Attaching the service request received from the service center.