[Resolved] Lenovo — The worst company in the world. Lenovo do not give replacement/refund

Dipankar Nalui

from Delhi, Delhi

Address:

605014

G50-45 80e301n3in apu quad core a8 - (8 gb ddr3/1 tb hdd/free dos/2 gb graphics) notebook

List of all issues found with this laptop at various time

Touchpad
Ram frequency
Dedicated graphic memory
Top case
Bottom case
Wifi device
Dvd
Hinge
Auto restart

Lenovo did not care about some issues even after complain.

Date of complain and duration

For the 1st time, i complained about my laptop problem on 20-november-2016 to lenovo support through telephone and email.

From 20-november-2016 to till today 01-march-2017 = 100 days (Approx)

Even after 100 days over lenovo could not solve the problem.

Current condition:

Laptop is not yet repaired completely. One more damaged was found at the time of repairing. I do not want this laptop. Take this laptop. I want refund.

How did i suffer with this laptop.

I wasted these 100 days with this laptop. Because of this laptop, i could not study for ugc-net, gate and ibps exams. I could not do my project work. I could not use my laptop for these 100 days. If i do not pass net and gate exam lenovo is responsible. I want compensation for this. If lenovo does not give compensation then i'll go consumer forum and i'll fight for consumer rights.

Some reasons for claiming refund:

1) fake ram and graphic memory with false advertisement

I purchased this laptop from flipkart.in flipkart the advertisement showed this laptop has 8gb ram with 1600 mhz speed and 2gb dedicated graphic memory.

But i received this laptop with 8gb ram with 800 mhz speed and 1 gb dedicated graphic memory.

2) worst service: lenovo after sale service

The service provided by the engineers and specially pondicherry low tech informatics pvt. Ltd. Was really pathetic.

After 100 days also lenovo could not solve laptop problem.

Every time lenovo service engineer comes and they break different parts such as bottom case, upper case, hinge. I do not know the latest broken part name.

3) lenovo spoiled my future

I could not use this laptop for 100 days. It spoiled my exams, projects. It causes headache for me. I can not call or email anymore. I do not want to remember that there exists a company in the name of lenovo. I want to forget lenovo. No more relation with lenovo. It spoiled my career. It spoiled my exams, projects, my future.

What i demand from lenovo?

My laptop was repaired more than 15 times. No customer will accept repairing after 5 times. I do not want this laptop. Lenovo should take back my laptop and give my money back. I'll buy any other company laptop. Otherwise i'll go consumer court and i'll demand compensation. Lenovo will have to pay fine.

Last time engineer found one more damage issue. Engineer told me that he would repair my laptop. But i do not want my laptop to be repaired again. I refuse to accept any further repair. I want only refund. — this is my final statement.

I am expecting a call back from lenovo at the earliest.

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Sep 21, 2018

Complaint marked as Resolved

Mar 04, 2017

Updated by Dipankar Nalui Your Engineer broke my Laptop.
My 1st question is -- why your Engineer broke my Laptop?
Did I tell him to break my Laptop?
Did u send him to break my Laptop?

Why did u give Fake RAM?
I want to see 1600MHz RAM.

Why did u give me 1GB Graphics Memory?
I want to see 2GB Dedicated Graphics Memory.

Why touchpad does not work smoothly after reapairing also. The setting is default in touchpad driver.

I complained about DVD many days before. But you did not respond anything. You did not repair DVD also.

I complained about WiFi is not working. You did not repair WiFi device. Sometimes it connect, sometimes it does not connect.
From my mobile is it connecting always. From other company laptop it's connecting internet always.
But why it is not connecting from my laptop sometimes?

Why Lenovo Engineers comes to repair one part and breaks another part?

Mar 04, 2017

Updated by Dipankar Nalui Dipankar Nalui <[protected]@gmail.com>
Mar 1 (3 days ago)

to Lencare, Purnendu, Escalations, Mohd, support, Commercial, Rajani, SmartphoneTS, Services_ED, Peace, Consumer, help3, Syed, Syed, tlchennai, Vijay, Ragini, Rajesh, Amit, Rahul, Deepak, Chandana, Mahammed, Muralikrishna, Manoj
Dear Lencare,

I expected a telephone call from Lenovo. But you did not call me. I'm sending mail for many days. But Lenovo does not reply to the customers.

Is this a reply?

We shall not be able to process this case for DOA replacement, as there is a huge gap in Invoice date and DOA claiming date.

Single line reply? How are you replying and ignoring my case? I'll see you in the consumer court.

I want a proper reply saying that Lenovo can not solve my Laptop Problem although the issue has occurred during warranty period.

I'm waiting for a proper reply from Lenovo. This reply is urgent to me to go for Next step.

You have replied me a single line statement. It does not satisfy the customer. It does not contain the proper answer for the questions raised by the customer.

Lenovo has to answer me in detail with app possible options. Answer the following questions with all possible options before moving to lawyer or consumer court.

1) What the customer can do next?

2) What Lenovo can do next?

3) Whether Lenovo has nothing to with this case. Will Lenovo stop this case here by ignoring the customer?

If I do not receive a proper reply from Lenovo Customer Care or Lenovo Technical Support Team then I'll assume that Lenovo has ignored the case. This is an urgent mail. After that I can go for Next Step.

If there is any higher authority where I can complain, you can share it with the customer. Otherwise i'll assume that Lenovo has failed to support the customer.