[Resolved]  Lenskart — about low quality product

Address:400709

1) my specs (Goggle) are broken by a defect in manufacturing default.
Lenskart providing us with the low-quality product.
When i give it to repair in lenskart center, they say that it is not in warranty police, but it is in warranty police, they repair it but after repairing i can't wear it because of its half color is gone
2) i give to repair 19/01/2019, saturday but they say that come on monday to pick repaired. But up to 25/01/2019 they don't give me.
When they return my product by the removing color of spaces of one side
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Mar 5, 2019
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Jan 26, 2019
Updated by Ajit P Patil
I and my brother buy two product I am giving receipt of payment.
this two product is broken one is replaced after 3 to 4 months.
quality is so poor of product.

Verified Support
Jan 27, 2019
Lenskart Customer Care's response
Dear Ajit, we are really sorry to hear that, please allow us some time to get the complete details checked and we will call you to assist.
Verified Support
Feb 02, 2019
Lenskart Customer Care's response
Dear Ajit, we tried calling you multiple times to take your consent regarding the resolution which we have already shared with you, however, couldn't connect. hence, we are closing this case as of now and it will be re-opened once you will revert us back
Complaint comments 

Comments

Hello,

I bought glasses with my eyesight number and I normally buy from lenskart but that was the first time those glasses were horrible. I got two specs and both frames were so bad that I can never wear them. It's a waste of my money. I get wierd marks and it's very very uncomfortable to wear them.
I will never go to lenskart, a booth optician is better than them and repairs everything.

I have 2 glasses of yours which bent and you ### said that you cant repair them, even a small optician repairs everything for pretty much free

### YOU LENSKART!!!
I DONT CARE WHAT YOU THING ABOUT CUSTOMERS

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