[Resolved] Lenskart — broken lens within 2 months

[Resolved] Lenskart — broken lens within 2 months

M MAYUR KUMBHAR from Pune, Maharashtra

I bought two pair of lens from lenskart online store. But within 2 months one of got broken. What should i do now? It has given the 1 year warranty and it says its crack & breakage resistant. Lenskart said the lens are unbreakable still the lens got broken within 2 months of purchase. Lenskart should have options to replace such a broken lens. I need to get lens replaced. Was this information helpful? No (0) Yes (0)
Feb 8, 2018 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Dec 18, 2017 Lenskart Customer Care's response Dear Mayur, Please accept our apologies for your unsatisfactory experience. We never want you to feel like you're stuck with a bad experience. Kindly share your order ID with us so that we can help. Dec 18, 2017 Updated by MAYUR KUMBHAR Order ID: [protected] Thanks Verified Support Dec 19, 2017 Lenskart Customer Care's response Dear Mayur, as we are unable to find the order details, request you to share your registered number or email id with us so that we can connect. Dec 19, 2017 Updated by MAYUR KUMBHAR email : [protected]@gmail.com Dec 20, 2017 Updated by MAYUR KUMBHAR Please look for order id -[protected] Verified Support Dec 20, 2017 Lenskart Customer Care's response Thanks for sharing your order details, we will get in touch with you soon to discuss this further. Verified Support Jan 05, 2018 Lenskart Customer Care's response We are glad to know that you have received the order and are happy with it. Thank you for shopping with us.
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