[Resolved] Lenskart — cancellation and refund

Arvind Shekar

from Delhi, Delhi

Address:	New Delhi, Delhi
Website:	www.lenskart.com

I had placed an order with lenskart mayur vihar outlet on 20th of april for carrera eyeframe i was just buying the frame when i got convinced of some free glasses that will be fixed and delivered to my residence free of cost by 23rd today is 25th and i went and cancelled the order and asked them for refund they started with there return policy which enables them to keep the frame and the money for another week. I cancelled my order and i got no confirmation of cancellation just a verbal assurance i really dont know what is going on.. If they have cancelled or its another trick verbal confirmation is free anybody can say anything unless something written is given back as cancelled.

My order number is : [protected]
Phone number is :[protected]

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May 26, 2018

Complaint marked as Resolved

Recieved a Refund but there business model how they operate does not meet the expectation total lack of professionalism.

Lenskart customer support has been notified about the posted complaint.

Verified Support

May 25, 2018

Lenskart Customer Care's response Dear Arvind, we regret the inconvenience caused to you, please allow us some time, we will call and will definitely resolve your concern at the earliest.

Verified Support

Jun 01, 2018

Lenskart Customer Care's response Dear Arvind, as discussed, your concern has been resolved now, hence we are closing this ticket. Please feel free to write us back in case any further assistance required.