Lenskart — complaint on order no [protected]

 
1 Review
Electronic city., Bangalore South, Karnataka, India
 [email protected] on Mar 15, 2019
I have placed order for eye check followed by an order for eye glass on 24th feb. Amount paid same day through phone pe payment site. The amount was debited from account and same was confirmed by phone pe about credit in the merchant site. I have been chasing since then. Its been more than 15 days where no resolution received even after multiple calls and emails. Also no support from sales contact bijan. [email protected]
Request urgent attention else may have to go to consumer forum as only available options.

Complaint Status


[Mar 15, 2019] Lenskart customer support has been notified about the posted complaint.
Verified Support
Lenskart Customer Care's response, Mar 16, 2019
Dear Bikash, we apologise for the inconvenience caused. As discussed, soon we will process your order from our end and we will share the tracking details of the order with you.
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    Customer satisfaction rating
    86%
    Complaints
    579
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    +91 99 9989 9998
    location
    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
    Lenskart - complaint on order no 1215766224