Lenskart — exchange of the product

Hi team,

It has been more than 45 days and my ticket is still open.

I have sent multiple emails on your support group from my from my email id [protected]@gmail.com for the order# [protected] (Email sub : issue related to order #: [protected]) but i have not got any solution for this.

This issue is something related to exchange, i have already sent the product for exchange and it has been delivered to you warehouse on 13th july. By mistake your support team has generated exchange link for different product (Product that was not sent) due to which i am unable to order the correct product. Now they say that both the product which i have sent is disposed and they are unable to verify.

Please let me know the right place where i can go and get the solution because i am tired of calling your customer care and sending email at your support group.

Hoping for the better solution.

Thanks & regards

Abhishek agrawal
Mob: [protected]