[Resolved] Lenskart — False warranty promise substandard quality

shivamrese

from Mumbai, Maharashtra

Address:	Meerut, Uttar Pradesh, 250001
Website:	lenskart.com

I bought unbreakable glasses from lenskart on 22 august... N they got broke within 15 days of purchase. They gave me warranty card also now on contacting customet care they say here unbreakable means breaking of coating.
On repeated request to make me talk to senior customer care officer the attendent fixed me a call back n no such call came.

I request u not to go by their fake promises even if they issue a warranty card they will deny repairing or exchange of lens. Beware of frauds like lenskart

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May 17, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2016

Lenskart Customer Care's response Dear Shivam, we regret the inconvenience caused. Kindly share the order ID or your registered email ID so that we can assist you better.

Verified Support

Aug 22, 2016

Lenskart Customer Care's response Dear Shivam, kindly share the order ID or your registered email ID so that we can assist you better.

Aug 22, 2016

Updated by shivamrese Registered email id [protected]@gmail.com

Verified Support

Aug 23, 2016

Lenskart Customer Care's response Dear Shivam, in the absence of required details, we are unfortunately closing this ticket. For further assistance, please share the details.

Aug 23, 2016

Updated by shivamrese You asked for registered email address and i provided that...i know you are not interested in replacing my lenses be bold n say that you hav cheated why to make excuses...