[Resolved]  Lenskart — faulty and poor quality frame

Website:

Lenskart

Order no.[protected]-52

Hello lenskart,

I had bought a vincent chase frame + british optic lens from ur website (Pls refer below mail chain for order number and order date).

The thing is that i bought these things from your website is that trust and good review that i got from my friends.

Everything is fine but today i. E 23rd july 2017. When i just removed my specs normally without any force one of the frame wing came to hand directly. I thought like some spring have went bad so it can be replaced in store. So by evening i went to show room near by (Bellandur lenskart showroom). I thought atleast i will get free service or replacement with minimal cost because the products age was less than 1 year old. But you guys charged me like anything without any fault.

I had clearly explained them what happened. And i want to strongly tell u one thing is like i never forcely handeled the spects nor i wrenched in rain. Or i dropped it from any distance.

Even the store people verified the specs and told it has no fault from my side. The model is i ike that.

The lenses are good so we are having a free frame, you can use thse lenses inside that. Before ordering they told it was free. But while ordering they told the price is rs:1299/-. Even the lenses was mines.

I told is that crazy. Because they told problem is not from my side regarding my specs. And they also told if you drag the wing also it wont break or damage (Even thay had given a demo, but there it was not broken). They told once in 3 months the specs need to be serviced. Even i had done once in 2 months. But still it was damaged. And store people cnt do anything in this case. So im travelling to another place in emergency. So i paid the amount rs:1299/- on 23rd june 2017, 5 p. M. With same email i'd and phn. No:[protected].

Really i feel is its waste buying in lenskart. Because i had spent almost 5k to get these specs on 29th aug 2016. Not even 1 tear it lasted. Initially i use to take in local store there the specs are very strong and they used to come atleast 2 years. They didn't damage still. I just changes because to change in eye power.

In 2014 i had takem in titan eye plus. Really the specs were to good in terms of quality and cost. Almost 2 years they were like marvelous. These spects were used like anything in rain and everywhere still i have these specs without any damage or even amy color shade. I never serviced thse specs in b/w 2 year's

Really the quality given by you guys is very cheap. Its 3rd quality product. Telling free frame and selling it for 1299 is really marketing techniques & cheating & fraud.

Really you guys are fraudsters. Sending/disturbing with a sms/email to customers regarding offers and promotins doesn't impact customer satisfaction. Really 1st stop free advertising. Improve quality, if really quality is good customers don't mind about cost.

I will post in twitter /fb. And i refer my friends not to buy in lenskart. Better try to get in local store or from titan eye plus. Atleast customers will have satisfaction.

Pls feel free to contact me.

Thank you for providing very nasty and fraud/fake services with poor quality products.

#dontbuylenskartproducts #poorquality #fakeoffers

Regards,
Sudheer,
+91-[protected].