[Resolved]  Lenskart — frame issue

Address:

Tembinaka thane, Thane, Maharashtra, 400606

Hello team,

I had visited lenskart store yesterday morning 11am at tembinaka thane west branch and i purchased it from same branch only. Store executive has taken some pics of broken frame. The frame is broken at right side and also have crack on right side bottom of frame. Request you to please check this on urgent basis as i have eye sight problem and provide new frame on priority basis as this is product quality issue. Later on i have called more than 10 times to speak with store executive ms. Devshree in evening 7.30 pm but not a single person is receiving call. Store ececutive told me to call back us around 7.30 8 pm so when i called them no one is receiving my calls. From your team what type of comments i got yesterday is "within an hour we will will respond / update you through call" but since morning i am running behind you / your team to get proper update but still no proper response from your side. I had purchased specs 9 months back and it damaged and it is in warranty but not getting any proper update from your end. They are even not receiving any phone calls with my phone number and then i called them with another number they received it within 3 rings. They make false promises and you are not undrstand the situation of customer. Please check this nd confirm asap.
Ticket has been raised for the same.
Ticket number : 9773287
Order number : [protected]

I had sent sent so many mails to team but not receiving revert as well.