[Resolved]  Lenskart — Harrasment during return, incorrect power prescription

Address:	560037
Website:	www.lenskart.com

I will never again even think about lenskart while it comes to specs and eye power checkup.

On Mid January arround 13-14th I have ordered a home eye checkup from lenskart.The power given to me was completely wrong, when I have received two specs from lenskart I had started trouble adjusting them. I ordered one more eye checkup within next two days and the new optician from lenskart confirmed the power was wrong, but the power he prescribwd was wrong again, I have confirmed the same from Manipal Hospital. I initiated a return the very same day, and no courier partner was even assigned for the same for almost 3 to 4 days, I had to call the customer service several times and then finally the same guy who came 2nd time for the eye checkup came and picked my order. After 2 or 3 more days when I called the customr service I found out the orser was not even returned. I had to explain the whole story over and over again when finally 2 days ago I came to know the money came back as lenskart store credit, where I HAVE MENTIONED TO LENSKART CUSTOMER CENTER AND THE PICKUP GUY OVER AND OVER, VERY EXPLICITLY THAT I DO NOT WANT STORE CREDIT AND WANT A REFUND TO THE SAME CREDIT CARD ACCOUNT. When I called again the customer center foe the same the service representative keeps saying you have to wait until the order gets back to warehouse where we will do a quality check(i barely used the spwcs, point to be noted).When I am asking please give me a certain date, say today is 31st January, by when I can expect lenskart will initiate the refund, his answer is there is none, and he keeps repeating the same sentence, trying to councill me and asking me to stay calm.

This is probably the worst possible experience I have received from any store, which is also claims to be related with medical and health industry. I want to report this scenario and is also asking everyone try and keep away from this company. I am also thinking about filling a legal complaint against lenskart.