Lenskart — Haven't got my product

Surendranath Kamble

from Mumbai, Maharashtra

Address:	411028
Website:	www.lenskart.com

Hi,
This is Surendranath Kamble from Pune.
I have placed order no.[protected] for sunglasses worth 1995/- on 17th of may.
13 days were already passed.
but still I haven't got my product delivery
3-4 times I called for my package delivery but still
the company executive says we'll deliver your product in 24-48 hours.
But no action has been taken. Please help me out for the above issue.

Regards,
Surendra

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Lenskart customer support has been notified about the posted complaint.

May 31, 2016

Updated by Surendranath Kamble Hi,
This is Surendranath Kamble from Pune.
My shipment is with "Gojavas courier" from 18th of may.
13 days were already passed. But still I haven't got my product delivery.
3-4 times I called their Customer care for my package delivery.
But their company executive says we'll deliver your product in 24-48 hours.
But no action has been taken. Please help me out for the above issue.

Regards,
Surendra

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Comments

Lenskart Customer Care

from New Delhi, Delhi

Verified Support

Hi Surendra, please accept our sincere apologies for all the delay and inconvenience caused to you till date regarding your order. We assure you speedy action against your complaint as we understand that there has been an unusual delay caused already because of which your experience has been ruined. We wish to confirm again that we are rigorously following up with the courier partner to expedite delivery and have arranged to contact you as well to keep you posted. Hope to turn around your experience into a positive one !

Lenskart Customer Care

from New Delhi, Delhi

Verified Support

Hi Surendra, as per our telephonic conversation, the product has been delivered to you yesterday and you are satisfied with the product. We thank you for your support and assure smile on your face everytime you think about Lenskart !