[Resolved]  Lenskart — I have charged twice for one home eye check-up program

Address:

Kolkata, West Bengal, 700150

Being a long time customer of lenskart and the trust i have on them, i went for a home eye test program and booked the order on 30/1/19.the amount was paid and the order was placed.next day the agent who came for eye test program after completing the check up told me that my existing order got cancelled and i have to pay him rs.100 in cash and the already paid amount will be refunded back to me.he severely forced me to order the lenses from his tab when i told him that being an existing customer, i purchase contact lens only from lenskart and will place the order myself in a moment.but he was like pleading sir i came here if i go empty handed without order blah blah kept on saying and was chewing gutkha while speaking with me.till date i didn't get any refund.what he cleverly did, he placed the order using my mobile no.and otp when i use to login with my existing account signed up with gmail.real shame to lenskart they allow such people to work for them and performing as doctors for doing such sensitive eye test with gutkha in mouth and then cheating people.i will urge and warn everyone, done buy or order the home eye checkup program from lenskart.its a complete scam of cheating people.u can check with a registered doctor for rs.100 as well for power test rather than a fake person like i faced.he just kept me distracting by saying things here and there and then again he came back again and told me to pay for the COD order he placed on behalf of me and discount is applied, else lenskart will deduct the amount from his salary or commission or whatever he said has been done earlier.lenskart, u r not cheating your trusted customers, u r just playing with buyer's trust and emotion and people r looking at this remember.regards.