[Resolved] Lenskart — incorrect prescription

Madhavi madala

Address:

4127

I ordered some glasses and prescription sunglasses at a lenskart store in bangalore on 23/01/18 - order no. [protected]
I paid for international shipping for the order and received it in australia only on 02/02/18
The optometrist/sales guy who did my eye test got my prescription wrong, and even when i said i wasn’t happy with the prescription in store he told me that it was correct. When i received and tried on both the pairs of glasses they were very distorted and hurt my eyes and my head. I then went to an optometrist here in australia and the prescription they gave me was completely different.
So now the glasses i paid so much for in your lenskart store are completely useless.
Can you please fix the glasses or do a refund?
I will email you the correct prescription upon your response.
If you can’t do a return or correction, i will have to contact american express and have them talk to you guys.

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Mar 15, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2018

Lenskart Customer Care's response Hi Madhavi! We apologize for the inconvenience. Please be assured that we are here to assist. Kindly allow us some time so we can look into this and connect with you accordingly.

Verified Support

Mar 17, 2018

Lenskart Customer Care's response Hi Madhavi! We are glad to know that you are happy with the replacement that has been delivered to you from our end.