Lenskart — Misleading customers with fake promises

Address:

Haridwar, Uttarakhand

Lenskart claims in their website to provide lowest price guaranteed and if one finds the same item at a lower price than that given by lenskart, they would refund twice the difference. I made the purchase on 2nd April, 2015 but I found that that the same item was available at a cheaper price in amazon.in. now when I claim my refund they are stating that they only meant malls and offline shops. Let me quote lenskart website saying "Top Quality at Best Price. If you find the same genuine product at a lower price we promise to refund twice the difference in price." Now on the phone call afterwards (after my purchase and claiming the refund) it is said from their side that they meant only malls and offline shops in that claim. It is beyond my understanding how could you possibly not include other online shopping sites which majority are using, on top of them being an online retailer and other online retailers being their competition, and without mentioning it specifically on their website this claim of lenskart now about meaning only malls and offline stores is misleading and not ethical. This has been a sheer waste of time and my effort trying get the issue solved with lenskart but unfortunately having no other option but resort to complaining against them. I would like to claim the refund for the same.