[Resolved] Lenskart — Non- delievery of the order no - [protected]

divanshu agarwal

from Dehra Dun, Uttarakhand

Address:

Dehradun, Uttarakhand

I would like to say that i had not received my order no- [protected] dated[protected]. it was shipped by gojavas vide dispatch id - DELLKTP557123 to some gurgaon address but my address as per order is of dehradun. We did not expected such a mistake like this from lenskart and when contacting to gojavas they said it has been returned. Despite my address is correct i had not received my order and i had made payment online but lenskart does not deliever my glasses and did not refunded my payment either on the grounds that they are not able to deliever glasses at dehradun. I had faced a lot of problems because of this lenskart is not responding to it.I am very much dissapointed with the services of lenskart.. my mob no is :[protected]

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Complaint marked as Resolved

Verified Support

Sep 13, 2015

Lenskart Customer Care's response Dear Mr. Divanshu Agarwal,

We are really concerned to note your feedback about us and would like to share that Lenskart is a customer centric organization where every process starts and ends with customer satisfaction in mind. We understand that you had to face issues however, this is definitely not what we want for our customers. The day you highlighted this issue, we were in regular touch with the logistic department and followed up rigorously to get the order delivered on priority. We also shared your feedback to our management and the respective logistic which was held responsible for this delay and this was to ensure that we give you a timely service in future. Please feel free to get in touch with us for any further help. Will look forward to serve you again :)

Regards,
Team Lenskart