[Resolved] Lenskart — paid 5800 but not received consignment from chennai alwarpet branch. | |||
I am ram, i paid 5800 for sight vision spectacle on 27th dec, i suppose to receive by 9th jan, but send back to chennai by before it reaches me, reason is addresse not found. But on the same day when i was paying, i told them my place is such that only indian post can reach so send it through it, but they did not listen and said no issue we will send through your address. They shared me courier track no after i spoke to them, they told sent back to chennai. Ali & shabbir who is alwarpeta branch now they are not picking my calls also.. I have 2 numbers, but no response find here numbers.[protected], [protected]. I am leaving india on 13th evening, i was cheated by lenscart & lenscart alwarpet office. Was this information helpful? | |||
Feb 18, 2018 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Jan 12, 2018 Lenskart Customer Care's response Dear Ramireddy, we regret the inconvenience caused to you, please share your registered contact number so that we can call you to assist with the best possible resolution.
Verified Support Jan 12, 2018 Lenskart Customer Care's response Dear Customer, we apologize for the inconvenience caused. Kindly share your order number/contact number with us so that we can assist you better in this regards by connecting with you.
Verified Support Jan 12, 2018 Lenskart Customer Care's response Dear Ramireddy, thanks for sharing your contact details. Soon we will connect with you.
Verified Support Jan 13, 2018 Lenskart Customer Care's response Dear Ramireddy!! We tried calling you on both given number. Please share the preferred time to contact with you.
Verified Support Jan 14, 2018 Lenskart Customer Care's response Dear Ramireddy, we tried calling you on both the numbers so on the number-[protected] we got the response that it is a wrong number and the another number-[protected] is non connecting. Kindly share your order number with us so that we can assist you better.
Verified Support Jan 15, 2018 Lenskart Customer Care's response Dear Ramireddy, we tried connecting with you several times on the given numbers, however, couldn't connect. We are closing this concern for a time being as we are unable to connect with you. This concern will be automatically reopened if you will revert with any alternate number to call.
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 2 Comments | |||
Comments
Dear Lenskart,
See I told you in my 1st complaint that I had 2 numbers but I had given only 1 number to lenaskart, when I have given in Lenaskart alwarpet brach only 1 Jio number how could you peoples were able to call me to my 2 mobile numbers, it seems you peoples never tried to call me simply you are lying to show to others & what is the use when i have not received my Eye glasses, just by calling nothing will happen.
And more over I called your Customer care center and they told me they resolve issue in 24-48 hours start from 11th Jan after noon 13 Hours.
And more over i spoke to alwarpet branch Guys, they told me they sent in Speed post which will reach me in 24 Hours, after that gone not responding at all.
Any How I am thinking to file consumer complaint, i know procedures, I am CA.
See I told you in my 1st complaint that I had 2 numbers but I had given only 1 number to lenaskart, when I have given in Lenaskart alwarpet brach only 1 Jio number how could you peoples were able to call me to my 2 mobile numbers, it seems you peoples never tried to call me simply you are lying to show to others & what is the use when i have not received my Eye glasses, just by calling nothing will happen.
And more over I called your Customer care center and they told me they resolve issue in 24-48 hours start from 11th Jan after noon 13 Hours.
And more over i spoke to alwarpet branch Guys, they told me they sent in Speed post which will reach me in 24 Hours, after that gone not responding at all.
Any How I am thinking to file consumer complaint, i know procedures, I am CA.
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I could not reply to bcoz i have already left India on 13th Jan Itself.