[Resolved]  Lenskart — Pending Replacement

Address:

MUMBAI

Madam/ Dear Sir,

I have place my order to your so called good company lenskart on 20th
April 2021 vide order id [protected]. I have received my order and I have started using my spectacles. During normal wear and use, one of the spectacles divided into two parts which was very much funny because that time I was working in my office.

So, I have written a mail to your above mail id and after that I got a
call from one of the lady representative. She informed that the order
will be replaced but the same frame was not available that time. I
have been given some options to select the frame and place order. The
glass and power related issue or other order related issue will be
taken care by your end. Accordingly, I have place my order online by
selecting John & Jacobs golden rimless frame which was available for
me for selection and after few days, new spectacle has been delivered
to my registered address vide order id [protected], dated 02nd July 2021. But surprisingly the power of that replaced spectacle was not the same as per my prescription or as per my earlier spectacle and I was very much uncomfortable and totally dissatisfied with this new spectacle power.

I have again contacted to your customer care number and I have told my
concern to one of the lady representative. I told her very clearly
that I need the original power as per my earlier order dated 20th
April 2021 in this new frame that has been provided as an replacement
with wrong power glass. She assured me that my concern has been noted and replacement order initiated from backend. So, I did not place any replacement order request online/ through lenskart application.

Today, morning I got a message that Rs. 4495.00 has been credited to
my account. This is very much unethical, disappointing and
unacceptable too. How any one can cancel and sent such type of message to the customer without getting proper discussion with the customer and without taking his consent. Getting this message, again I made a call and discussed with your representative and that fellow told me that this matter is related to service and call is being transfer to
service department where my interaction was held with Mr. Ajay Sharma
at around 11.00 am today. Mr. Sharma told me that this issue will be
resolve by sales team. What a ridiculous reply and activity is being
performed by the team members.

Not getting any solution from your sales as well as service team, I
again compel to write you. Here I would like to mention very clearly
that I need a glass with correct power as provided earlier
(20.04.2021) as per the prescription and in the new frame selected and
subsequently return picked up by your agency partner. Hope I am able
to convey my message and now requesting you to do the needful
immediately.

Thanks & Regards,
Amitendu Vatsa