[Resolved] Lenskart — Product and behaviour of staff at your store

bindusubudhi

Address:

SAME AS MINE

Dear sir.
Visited your store at DN Ragallia Mall Bhubaneswar.Approached the available staff regarding a broken frame of purchased reading glasses from same store.First of all store lady sales person denied of any service stating company rules.Afterwards the manager was approached for the same complain.He took the photograph of the product and assurred me for lodging a complain afterwards stating website is down.since then no information, no feedback.If this the status of the staff behaviour and company policies .It speaks volume about the staff and company.Further it discourages me to buy any products in future also I cant recommend the company to anyone.
Hence please inquire about it and let me know the status.
Thanks.
My registered mobile no with you is [protected].Emailid is [protected]@gmail.com

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Aug 5, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

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Comments

Lenskart Customer Care

from New Delhi, Delhi

Verified Support

Dear Subudhi, this is not the experience we want you to have. We always strive to provide the best support to our customers. Kindly share your order ID/Contact details so that we can review this for you on priority, and get back to you with an update at the earliest. Thank you.

Lenskart Customer Care

from New Delhi, Delhi

Verified Support

Hi Subudhi! Thank you for taking the time to speak about your issue today. I hope i was able to resolve your concern hence i am closing this ticket. For any further assistance please do let us know, we will be happy to help. Thank you!