[Resolved] Lenskart — product replacement issue/ providing no assistance

29Vinay

from Noida, Uttar Pradesh

Address:	201001
Website:	www.lenskart.com

I ordered a pair of eyeglasses from lesnkart on 4/4/17. I payed them amount inr 4775 through card. They assured me 1 year warranty on my frame body of the eyeglass. Now i am facing an issue due to manufacturing fault of the product. I lodged the complaint at lenskart store and asked for some assistance from their end. At first they assured mt to provide all the benefit and gave me false commitment and assurance,. They even asked to submit my product to the lenskart store and i did the same as per their conversation. I am holding down the receiving of my order done by the lenskart store.
Now, lenskart is not even replacing my product, neither giving me my previous order nor providing any compensation to me.. Whenever i try to bring the topic of my product, they try to fool me around with some uncompromising deals. I am really tensed and feel cheated with the lenskart. They are not at all ready to provide any details and information for my product. Can u please help me out from dis.
Really exhausted both mentally and financially.
Cheating the customers without even trying to help them.

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Apr 30, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2018

Lenskart Customer Care's response Hi Vinay! Sincere apologies for the inconvenience caused. Please share your order details with us for better assistance.

Mar 01, 2018

Updated by 29Vinay Order no - [protected]

Mar 11, 2018

Updated by 29Vinay The online service of the Lenskart is appreciable as they have really tried their best in providing the solution which can be accepted the customer, but the kind of service your store employees provide seemslike they have no relation with the customer and treats customer ruthlessly and ignorantly.
Yesterday i.e. 10/03/18, I visited your store regarding issue of my powers which i was facing due to wrong prescription which was given to me by the Lenskart Store (Ambedkar Nagar Ghaziabad). I went there and asked the reason for wrong prescription and they just asked me to ignore the issue and asked me not to question regarding the power issues i was facing, The technician (Neeraj) along with the store manager ( Akram ) didn't provided me any proper explanation and was ready to misbehave with the me. I even warned him about his arrogant and stubborn behavior and requested him to be polite enough and solve my issue along with providing proper explanation for the power mismatch.
later to this discussion, The allegation which were made by the store manager were not at all acceptable and is not easy for the customer to accept in any way. He blamed the customer for cheating and was ready to fight at that particular moment itself.i know, how i have saved myself from the argument and how i have tried to maintain the peace and decorum of the place. he even threatened me and asked me not to ask anything further otherwise i will be facing serious issues.
Now, i feel threatened and is seriously looking for the police case now, I am going to lodge a FIR against this Store and lenskart and will try to take this matter further into legal matters.
Now, I am waiting for the lenskart for any revert otherwise i will go with my own plans and will try to handle every step legally.
How the hell, this lenskart can threaten any customer and provide this kind of bad and pathetic service for such investment.
Seriously looking for revert as soon as possible.
Contact as ASAP.

Verified Support

Mar 23, 2018

Lenskart Customer Care's response Hi Vinay! As per the recent updates, your concern has been resolved. Hope you are satisfied with the resolution.

Mar 24, 2018

Updated by 29Vinay Thanks for the steps Lenskart took in order to solve the issue. Feels really contented and satisfied with the service Lenskart has provided. Great experience. Especial and sincere Thanks to Jerin and his team for solving my issue and providing me the top most service.
Thanks a lott...