[Resolved] Lenskart — Product returned but no refund yet.... almost a month now

Nitin M

from Panaji, Goa

Address:	North Goa, Goa, 403001
Website:	www.lenskart.com

This is reference to my order #[protected] & #[protected] wherein I bought 4 sunglasses from Lenskart.

After receiving the product we raised a request to return 3 of them and the same were picked up by the courier guys on 9th of August by Bluedart. However, Lenskart has only refunded the amount for 2 glasses and they state that they have received only 2 of them. I have also shared the courier receipt which mentioned 3 items in 2 boxes (attached is the copy of the receipt), however, all I hear from Lenskart is that the issue has been escalated.

Almost a month now and there is no resolution. I want someone to raise this issue to the management team of lenskart and ensure that the balance refund amount is processed at the earliest.

Awaiting a quick response.

+1 photos

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Oct 11, 2016

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2016

Lenskart Customer Care's response Dear Nitin, we deeply regret the unpleasant experience you had with us. We'll be calling you soon to sort this out.

Verified Support

Sep 08, 2016

Lenskart Customer Care's response Dear Nitin, as per our telephonic conversation, online refund has been processed successfully. It will be credited to your bank account within 4-5 business days. We are hereby closing the ticket. For any assistance, please feel free to contact us. Thank you!