Lenskart — ray ban spectacles

 
1 Review
India
 melissa carie on Jun 16, 2019
I went to the lenskart showroom and purchased a ray ban Rx5337 medium (size 52) Black Red 5528 unisex Eyeglasses.
Product ID- 106238
When we received the specs we also fitted crizal lenses in it.But now even though it has barely been a week the glasses are too loose and its not possible to wear them.
This is a manufacturing defect as we received the glasses in this condition.
The ones we tried in the showroom were of perfect fitting.
I would like a replacement of these glasses and a full compensation of the lens that we had to fit in this faulty frame.

Complaint Status


[Jun 16, 2019] Lenskart customer support has been notified about the posted complaint.
Verified Support
Lenskart Customer Care's response, Jun 16, 2019
Dear Mellisa! Please accept our apology for this disappointment. We never want you to feel like you're stuck with a bad experience. We really want to help you with the concern, however, due to unavailability of contact details, we could not reach you. We request you to share your order/contact details here or at [protected]@lenskart.in so that we can connect with you and assist you with your order.
Verified Support
Lenskart Customer Care's response, Jun 21, 2019
Dear Mellisa! We're so glad that your issue has been resolved and you're satisfied with the same. It feels good to know that our hard work yielded a wonderful result in the form of a nice experience for you. Hope to serve you soon.
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    Lenskart - ray ban spectacles