[Resolved] Lenskart — red tortoise eyeglasses

daar Tanveer

from Srinagar, Jammu and Kashmir

Address:	Pauri Garhwal, Uttarakhand, 190008
Website:	www.lenskart.com

Greetings from advocate tanveer
I have bought red tortoise eye glasses on 04 april and received after some time when i received the product it was not the same what i saw on the website it was like vendor eyeglasses whom i can get it easily within 300 rupees available
I return it through india post the warehouse received it but as of now they didn, t refund the total amount which is rs_1192/inr
Please let me know from where i will get my refunded amount and please share the details with me
On my number [protected]
Best regards

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Jun 1, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2018

Lenskart Customer Care's response Dear Tanveer, we apologize for the inconvenience caused. As discussed, soon we will get the refund of your order processed in your account and also for your order-[protected] we will get back to you post delivery of the order.

Verified Support

Apr 24, 2018

Lenskart Customer Care's response Dear Tanveer, As discussed, We wanted to help you with the best possible resolution in your issue, however, since you gave your confirmation to keep the same product, therefore, we are closing this concern from our end. This concern will automatically gets reopened if you will revert to us with any kind of assistance you required to return your product to get the refund or replacement and we will be happy to assist you in the same.