[Resolved] Lenskart — wrong delivery information provided for the sake of making a sale

Nikita Suryavanshi

from Pune, Maharashtra

Address:

New Delhi, Delhi, 122007

I placed an order for my contact lenses at lens kart, sector 14 gurgaon branch today. I have lost one of the last pair of my contact lenses pair and needed the lenses as soon as possible. The lady at the store gave me false assurances that i would receive my lenses within 3-4 days even when she was well aware of my situation. I asked her if she was sure as i need a pair as soon as possible. I have my exams in one week and just now i received a message saying that i would receive my lenses within 10 days. My old optical shop has better services and those people never lie. This is really awful. I feel cheated as now my money is locked with lens kart people and i cannot even buy a pair from my old vendor. The reference number for the order is [protected]

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Sep 27, 2017

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2017

Lenskart Customer Care's response Dear Nikita

Warm greetings from Lenskart!

As discussed, we would like to inform you that we have dispatched your order through Bluedart under awb-[protected]. We will get this delivered to you on priority also the inquiry made by you, we need to confirm it from the store, however, we are unable to connect with them currently so soon we will confirm the same from them and we will inform you.

Please revert to us for any further assistance/clarification required.

Regards,
Divya
Customer Experience Team