Letv — letv letv 55 inch tv

Address:	570009
Website:	www.lemall.com

Hi,
Have bought 17th dec 2016 below product
Model number of product: : super 3 x55 yun55
Serial number of product (Starting with le): le176h[protected] c80e77fcbd31
From the day one levideo was not working and customer care team gave excuses and getting promise postponed till june. Suddenly new software been updated in july and levideo folder got removed but this was impacted live channels clarity and also voice distractions of my local connections. Lodged a complaint 3 weeks ago and they said shall update but no response comes to mail or on call. When called first person takes the call and able to check my details and updates some technical issues but not sure when it gets updated and during discussion he will act like not getting from you and disconnects. Again called some one called durga lifts the call and says server problem unable to see your details call tomorrow. Same repeats every day today also same happened second time one more lady alish lifts the phone and says server problem and call monday. This is keeps postponing without any resolution and tv kept at home like showcase piece. This is not expected from letv team. Customer care team least bothers even if i say shall complain to consumer forum. They say do it no problem. Such a bold answers are coming from them. We should boycott these kind of brands in india if they are not technically capable to resolve the issues and does only sales without any services. Or govt should take serious action against these people putting their brands in india. Have requested roll back the software to back to normal that also they are not doing so that i have not faced any technical issues till date after the purchase. Good working condition model they have spoiled with some faulty codes.
Regards,
Anantha krishna
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