LG Electronics Complaints & Reviews

Plss fix my issue

I bought LG refrigerator worth Rs.98, 500 ON 20 May, 2022 and it stopped working on 20 June, 2022.I called customer care on 30 June and a repairman came n checked it and told, he will come day after tomorrow with some of its parts and repair it, but no one come till today 16 of July.I called customer care many times, they always says give some more days.*Should I file a case against their Company??

Have purchased LG IC Smart invertor fridge in 2017.
In April 2022 it stared troubling us the freezer portion cooling is there. But fridge portion no cooling. This i complaint to LG in april. The technician came seen fault not attended. I paid the service charges. This is valid for three months. After that due to sameproblem exist i called three times technician just coming not attending the fault. Still problem is there. Today also made complaint.
I think these technicians are not able to solve the issue due to their lack of knowledge. I need engineer from company to attend and solve the problem. See for the past three months your staff couldnot solve problems. It is heard that it is design of model fault and need to be attend by expert.
For the past three months you are checking my patience. If you failure to attend fault it deems that is design part i will move consumer forum and oull your reputation.
I request to attend immediately.
My mobile no [protected]
Jagannathan
Complaint latest RNP[protected] dt 11.06.2022
Dear Customer, Your request has been registered [RNP[protected] ]Our Engineer will contact you in 24 hrs

I have purchased LG IC Smart invertor fridge in 2017.
In April 2022 it stared troubling us the freezer portion cooling is there. But fridge portion no cooling. This i complaint to LG in april. The technician came seen fault not attended. I paid the service charges. This is valid for three months. After that due to sameproblem exist i called three times technician just coming not attending the fault. Still problem is there. Today also made complaint.
I think these technicians are not able to solve the issue due to their lack of knowledge. I need engineer from company to attend and solve the problem. See for the past three months your staff couldnot solve problems. It is heard that it is design of model fault and need to be attend by expert.
For the past three months you are checking my patience. If you failure to attend fault it deems that is design part i will move consumer forum and oull your reputation.
I request to attend immediately.
My mobile no [protected]
Jagannathan
Complaint latest RNP[protected] dt 11.06.2022
Dear Customer, Your request has been registered [RNP[protected] ]Our Engineer will contact you in 24 hrs

Brand new LG Dishwasher installed July 9th. RNP[protected].
Installer was slick enough to hide the damage to hinge while installing, and collected the "happiness code" before we could notice. Within minutes after providing the code, he would no longer pick up calls or respond back.
We think either the item was dropped by delivery guys or the installer mishandled the door, but the result is door sitting a few mm slant and a dent near hinge on one side.
LG flat out refused to replace the item, and only agreed to send a "repair" person, who never even showed up - we just got one text msg.
Very disappointed. No more LG products for us for sure. Customer satisfaction is not in LG India's vocabulary.

We have purchased many products from pai electronics vijawada. We have purchased sofa cum bed in January, after the first installation, we couldn't use the bed, as it is not coming outside properly, we called pai, they installed again, still bed not coming freely, again called pai, fitter came and again adjusted it. But it was not coming freely we have called many times, in April fitter again visited and said it was broken don't sit on it, you may fall, we were shocked, they blamed us for the damage and said that u sat on it so it had broken . We bought it for sitting only, how come it will be broken by sitting, anyhow we asked them to uninstall it and to repair it as soon as possible so that we can use the product, stll no response from them, very irresponsible, we spent our money and welcomed new problems from pai electronics, totally unfare

My service request no. For LG ac is RNP[protected] . Service centre is saying parts have ordered not giving the satisfactory answer its being 7 days. I am not getting any update on this

In recent days I had faced the issue that in my LG refrigrator inside light was not working so I called LG service wherein they had replaced the Chip Board for which cost for the same wax 9550 and they recommended to buy stabilizer also which cost 2500 wherein it total cost 12050 which was fixed but within few hours fridge was not getting cooled inside so I requested LG Service wherein now they are recommending to replace comprosser and gas to be filled for which they are going to charge for the same. So that means it has crossed 18000 plus.

If that was the case then in first day itself engineer must have recommended to buy new LG refrigerator.

Unhappy with the LG service they are given to me.

Requesting to kindly refund the amount which I had paid for motherboard chip so that I can proceed for buying new refrigrator but not LG this time

Dear sir/mam,

last 5 days im complaint u but ur service not good my registed no[protected] and contact to this no [protected] .last 4 days custormer care not support to me so plz take action this serivece urgnet baisis.

Ifb washing machine dryer is not working

Voot app not download

Voot app not download in smart tv

15days before I have given complaint about not functioning condition of Samsung TV at Pai International Electronic, Bhatkal.

After 15 days also problem has not been resolved and not getting any proper response.

Your firm name is International & Is it International standard of service style?

Hello. I purchased Lg ac on 26 May 2017 Inverter AC model no. JSQ18NPXA 1.5 tonn. It was working very good as it was very high end model that time but after 3 and half year of working it started decreasing its cooling ... And after season end. But for last one year when i called a technician i was shocked to know that my AC was with aluminium coil and due to bad material of coil my coil was Puncture badly . My other non lg AC s are working very good without any gas top up for 8 years.. i know why lg has done this...

I bought an LG refrigerator on 21/6/2021, exactly a year ago, and a few days after the warranty period has expired, the refrigerator stops working. This is unacceptable and is a business strategy by the company and a way of laughing in the faces of consumers who have not purchased extended warranty.

One of our monitor taken to service stationcase id (rnp[protected] in march 2022 till date the complaint is unresolved, service centre technician has replaced parts still, monitor is not working and neither service station nor lg company is serious about issue, keep on telling call is escalated till date no update or solution

Dear LG management,

Very pathetic service by LG customer service support team. I have bought LG side by side refrigerator costing 90, 000 rs but its compressor damaged right after 1 yr of its warranty. I have got extended warranty for additional cost.

Raised request for compressor replacement but waiting for last 30 days and the reason they are telling is "out of stock".

Never expected such kind of poor responses from LG reputed brand like this.

I have bought LG double door refrigerator in 2019, which had a warranty for compressor for 10 years. On 14th June 2022, the fridge stopped working. I raised a complaint to LG customer care on 15th June 2022. A technician from LG came the next day and said the fridge requires repairs. Since then no one from LG has come to repair the fridge. I have called them multiple times and each time was falsely promised that my issue will be resolved on priority but its already been 10 days and my issue has still not been addressed. In this extreme hot wether lot of our stuff has gone waste and we are facing difficulties everyday.
I have had the worts experience with LG and would never purchase their products again. Complaint no with LG- RNP[protected]
Escalation no VCP[protected]

I had raised a complaint almost a month ago as my new side door refrigerator was not cooling. Engineers had concluded that it's compressor is not working properly. And for last month they just keep on giving me dates after dates to replace the compressor but till now they haven't replaced it. It's very difficult to live in so much heat without refrigerator as all the things keeps getting wasted. What is the benefit of buying big brand consumer products if for such small issue they take so much time. I would request to please get compressor replaced in upcoming week or the refrigerator itself should be replaced. I'm not going to wait for another 10 12 days.

Complaint number: RNP[protected]

I would like to raise a huge concerning complaint to LG India about their terrible product and after-sale services!!! It’s been more than a month, no one from LG Chennai has paid any attention so far! My misery started when I decided to buy a Nanocell TV- Nano83 at discounted price from Reliance Digital, VR Mall Chennai and I did not know at that time what I was falling into in the name of huge discounts! I bought the TV on 7th May 2022, it was delivered on 8th May and same day installation- really good work done by Reliance Digital team. I started realising the TV has been making some cracking/clicking voices from the day 1, and over the period of the time of 3 days- those noises became too frequent that you could not enjoy the TV at any given time of the day or the night.
Firstly, it felt like it was the wall-mount making noise but soon I raliased it was tv so I raised a request – and technician told me – it’s due to heat- when TV tries to cool down then it makes cracking noises.

Day by day, the frequency of the cracking voice became louder and I recorded multiple audios and again raised the ticket – RNP[protected] and tv technician came, opened the not even month old tv and reinstalled it and told me “Sir, we received 2-3 complaint like this for this model and after opening and fixing the back panel again– those noises stopped for other customers” and for me, it did not work! How would opening and fixing the back panel again without touching any component fix the clicking issue- beyond my imagination. I feel, for others also it did not, they were just lying to close the ticket.

I mailed to CEO option and also raised an escalation VCP[protected] except one SMS I have never gotten a call from them about the status. When I reached out to LG customer care, they just said we escalated to it and you will receive a call from senior manager- which I have not yet received.
While talking to one of the LG TV engineer, he gave me an explanation that while cooling down – “TVs makes the same noises as our motor cycles do, so it’s normal!” I am still recovering from this illogical explanation, you can read it twice, how ridiculous this explanation sounds.

It INR 94K TV and making noises like a 2-wheeler vehicle, UNACCEPTED!!!

Now, they want to come again and put a tape (cello tape or packing tape not sure) and saying it will fix the issue but I do not want this tv to be opened again where they can do trial and error anymore. I want a replacement of the TV, even upgraded one as I have been bearing the torture for more than a month --- continuous lies, no help from Chennai customer service team, no proper help from LG customer support and on top of it – every week, they will resolve it this week, but it was never resolved.
On 18th June, I visited Chennai service center – spoke with Mr. Rajanathan – AGM, Mr. Vetri- team lead and they promised me to give a resolution by Monday, and since Monday they have been telling me they will provide replacement confirmation by tomorrow – it’s Wednesday and still not reply from them, no reply from their HO. I have been calling them every single day to get an update and they do not have curtsy to call and update me.

It’s 22nd June, more than a month of misery because of this continuous cracking noises. LG Chennai centre is not able to suggest a solution, not replying to emails, fake promises of calling in 30 mins, no clear explanation about it’s Nano83 series issue or it’s just a problem with my TV, no status on replacement on TV.

To conclude, I am super annoyed, frustrated, and irritated by LG team customer support team and customer service Chennai team. I want a replacement with upgraded the TV and an hand written apology letter from LG team – India Head, Main office and a call with him/her for compensating the emotional, psychological and financial damage this tv has caused me for more than a month.