LG Electronics Complaints & Reviews

I have bought my AC last year in June 12, 2021 from Rajesh Trading Company from Pune. since past few day its not cooling at all, so I have raised one request a week ago, here is my request number: RNP[protected] which is still under progressing.

A technician came 5-6 days ago, did some checkup and said you have to pay gas refilling charges 3500 rs. so we showed him warranty card which clearly stated that AC gas refilling would be under warranty. but he refused and left without any solution.

So we again called customer care numbers so many times and after lots of calls and messages, they finally assigned 2nd technician today. He visited and inspected that our copper wire is damaged due to short circuits.

Then, we schedules a service for reinstallation and confirmed the pricing with customer care number on whatsapp and call. Now both the pricing was different. That technican gave us wrong estimation for copper wire as 880 while website is saying 850, customer care people saying 1180 for reinstallation while website says 1000.

Morever I have warranty for gas refilling and still one technician asking for 3000 and another 3800. Well one customer care person says its including and another said you have to pay.

Could anyone help me with that? why is the different estimation from different people? and what is the use of warranty card if we have to pay cost anyhow?

Hello Sir/Madam
My name is Kotte Abhishek .I have purchased LG G8X Thinq dual screen mobile during Flash sale on 19th October 2020 with order ID- OD[protected]. after 10 months o[censored]sing the mobile i have observed the issue of slow charging and approached Authorized LG Service Center Vijayawada in October month 2021 inside Warranty Time period .They said it was Motherboard issue and repaired inside Warranty Period .
After i Received my mobile from Service center i have observed two new problems "[1).Automatically Switching OFF Irrespective to the Charging Percentage and not getting ON for hours, 2) Finger print is not working] ". that were not existed before approaching the Service Center. Then i approached Service center again and they diagnosed my mobile and said the motherboard needs to be changed and it will be done free of cost as it was done inside the warranty time period . later during communicating with them they said we sent mail to the higher authorities and you can take your mobile and use if you want to and we will inform you when the part comes and you can come here and have it repaired . and i was in touch with them and they kept on saying part not received yet and i waited so long and went to Service again last week . Now they are saying that its been 5 months since warranty period Completed we can't do anything and the staff who gave assurance previously are not working here in present.
This is not Fair becuase those problems were occured by the work they did in the Service Center and i had Nothing to do with it. and now they are refusing to rectify those issues.
instead of rectifying the problem they left my mobile to me with two new problems and simply saying we can't do anything irresponsibly. Now i have no Other Choice but to complain .
"MY MOBILE IS IN SERVICE CENTER AT PRESENT"
I Request you Sir/Madam to Look into the issue and Solve the issue. Thank you Sir/Madam.

KOTTE ABHISHEK
Mobile No: [protected]
Email ID: [protected]@gmail.com

Purchased Split air conditioner in May 2018. Developed defect of not cooling, lodged complaint on 25/3/2022 No.RNP[protected]. Complaint is pending for resolution for 13 days. I am a senior citizen and suffering from heart ailments. I am regularly requesting customer care and Branch Head and all their officials to resolve my grievance but to no avail. I have requested CEO through mail and twitter to resolve my grievance but to no avail. This is deficiency of service as the product developed defect in less than 3 years while as they sell their product on the strength of five years guarantee and even more.
My humble request to your Hon'ble sir to please do justice with me and impose penalty of Rs.5.00 lacs on the LG electronics. Rs.2.50 lacs to be deposited in PM care fund and balance be paid to me to compensate to myself and my family for the mental agony suffered during these days.

Hi Team,

I have purchased LG AC on last Friday at Tata Croma showroom at Prozone Mall shop, in Coimbatore, Tamil Nadu, They told me that installation will happen within 48 hours from the date of delivery. but really worst service and response from people who from Croma show room while i asking about installations. so please let me know what should i do next

Dear Colleagues,

I purchased an LG air conditioner from NRE Electronics on[protected]Invoice NO:TIR/J23192), and there is a coplient with the ac that has already been registered (Complaint No:-RNP[protected], we received a maintenance team for repair, but it appears that the team is not competent enough, they are getting guidance through mobile from someone else, and the problem is still not rectified, for your reference, I have attached the bill & complaint message.

Please resolve the problem as quickly as possible.

Purchased one LG AC through Amazon site and got delivery on 01.04.2022. Next day I got message from LG service that my installation is assigned to some engineer. But even though 6 days passed no one from LG came for installation despite repeat contacts with LG customer care. Kindly take some action so that LG may act seriously and resolve my problem

My Side by Side refrigerator got technical issue on 26.02.2022 and since then (as on date 03.04.2022) LG India Service team has completely failed to settle the issue (cooling problem), which clearly indicates the efficiency of LG Service team. Moreover since then I have forwarded the matter time and again to the National Service Head and CEO LG India office but nothing favourable has been done from their end, too, which also shows the ability, capability and efficiency of CEO LG India office.
LG ethically should not sell such products to the customers which LG itself can not repair..

I've purchase LG AC dual inverter with 1 year extended warranty. Purchased in 2020. Along with Ac I have also installed V gaurd stabilizer. Company market the product that we dont need a stabilizer for this Ac. After 2 year Ac was not working and called LG customer care and they have send a technician. Technician Checks and says that the PCB is not functioning due to power fluctuations and it cost around 6000. My question is Why the issue is with this AC only whereas other AC is works fine. And why are making defective products which will not work after certain amount of time and PCB doesn't with stand after stabilizer is installed. Everything looks good in the PCB once he changed with other PCB is working. Just simply looting customers money. LG is scamming public with false marketing.

28/05/2020 LG Air Conditioner purchased from Shah's Annanagar for 39, 000
7/7/2020 No cooling and gas filled at site by the LG Technician
28/1/2021 Again no cooling; this time around LG's authorized service center took the Indoor unit, outdoor unit and the copper pipe and checked all 3 as per LG protocol. No leak is what LG said. Refilled the gas and provided 180 days warranty for the service provided. No service charges as...

I have lodged complaint for repairs of defective Split AC purchased vide No. DWARKA-610 DATED[protected] PRODUCT DETAILS LGAC INVATER JSUQ12HUZD. Complaint number RNP[protected] dated 25th March 2022. For three days there was no resolution of my complaint. Talked to officials on cell number[protected], [protected], [protected], [protected] regularly but to no avail. Called Branch Head, LG Delhi Ms. Anju madam, cell number [protected] but she did not pick up cell. i tried for 2 days but no response. Then Sent her SMS and What s app messages. However, there was no resolution of my complaint. Lodged escalation on 27/03/2022 VCP[protected]. Again no resolution till date. Send e mail to CEO on the website of LG on 30/03/2022 again nothing happened.
I am senior citizen and suffering from heart ailments. I suffered mental agony and physical torture during this scorching heat because of the callousness of the Company whose i purchased in the recent past. This is sale after service of the the company.
My humble request to the honorable consumer forum is to please impose a penalty of Rs.5.00 lacs on the LG company and donate 50% of this amount to PM care fund and pay me balance to compensate for my mental agony, torture etc. Penalty on the company is necessary for the deficiency of the services.
Yours faithfully
VIJAY KUMAR KAUL
MOB [protected]
email:[protected]@gmail.com
Address: Flat No.622, metro View Apptt,
Sector 13 B Dwarka New Delhi

I have lodged a complaint for repair of my ac on 29 mar 22 and despite of repeated call my complaint is not yet been resolved... This is worst a customer can get from a LG like company

We have purchased new Window AC recently and at the time of installs only it was not working so LG executive asked us to wait for engineer visit. It’s been more than 2-3 weeks we have got no response from customer service centre and LG service has became so pathetic that customer service centre are not responding properly. Is this situation persist. I am going to complaint in consumer court as well violate LG products in all social media.

I would like to bring in your kind notice that my split ac is not working for last 15 days after complaint many times no action is taken so far . AMC SCREEN SHOT ATTACHED HEREWITH.
SUCH KIND OF SERVICE IS NOT APPRICIATED.

Ravi Ahuja
Mob [protected]

Our item delivered but demo is not available

Hi,

This is regarding my complaint regarding LG fridge repair. A guy from LG company dealer came to our place whose name was Wasim for fridge repair.

He charged INR 4, 700 for fridge repair but still the fridge is not working. I called him next day and he said that your fridge is all repaired and please do not call me again. Since then his phone is switched offf and he had blocked all our numbers. He seems to...

Charging amount in first call but no one reliable to give customer service on given time.

Never buy lg product in future
Worst product of India

Waist of time to buy lg product

I’m purchased LG Refrigerator is on[protected] after few days Refrigerators is too much noise problem. I’m registered complain after 3 days visit but then after 3 days continue same problem.

I Am Living in Dhamangaon, Beed, Maharashtra, I Am Not Getting Proper Service At My Place, As My AC Is Not Working Properly I Think I Should Get a Proper Service At My Place As It Far Away From My Place To Take It For Service

I have purchases TV 4 yeas back and after 2 years suddenly got some lines on screen below and repaired in warranty and now again same problem getting, what type of product is this. Don't cheat the customers with such type of low quality products. If you want customer to believe you make it standard products. I never choose LG in future. Byee LG.