LG Electronics Complaints & Reviews

Complaint No RNA[protected] raised for non functioning of Microwave on 29th Jan 2013. The local service center dropped the service complaint unilaterally without informing.. Stopped taking the phone calls after a few days.Called up 24 hours helpline and was informed that the complaint has been dropped as as product is beyond 5 years of Purchase, parts availability is not a clear responsibility of the manufacturer. Only the front skin PCB needs replacement. LG expects the customer to either dispose the product or look for other means to get the product repaired. Why should anybody buy such products where the service backup is limited to 5 years of manufacturing/sale? These things are never explained to the customer when the product is being sold or is written in the fine prints somewhere which anybody misses. Please help if customer could get better treatment. Similar story is there for LG refrigerator wherein the handle needs replacement and the product is beyond 5 years. Infact the complaint was raised few years back. Looks like it is a systemic problem with these Korean Brands.

I am frustrated with the service offered by LG. my plasma TV is down and it is more than 2 months days now since i lodged a complint with lg call centre.
Engineer visite 4-5 times after numerous calls, but still they couldn't fix the issue. They tried replace power board 1st. Then tried to replace mother board but new motherboard itself found to be faulty. Then they said that TV needs to be carried to servicecenter itself & will be going to collect TV in 2 days. But it is more than 10 days now, no one came to collect TV . Got 2 request ids.RNA[protected] & RNA[protected]. Both request id status shows 'Cancel' status online. I had contacted on phone more than 50 times & here on facebook 5 times. Still waiting for resolution of issue

I have a 32 inch flat screen which is under annual maintenance contrat. It is not working since last 6 moths i have been asked to wait for the parts to be replaced.The LCD screen needs to be replaced. Now after 6 month they are saying the parts is not available and cannot be replaced. I am sick and tired of calling them. I have called the area head also but he is of no help and never picks up my call now, I am planning to approach consumer court and complain about this service.

Lg india has to look into this matter ASAP.

hello...my name is shubham verma...my contact no. is [protected]...i have a lg microwave....6 times its main working part has been changed....but at dat time ot waz in gauranty....so freely changed......but now it is out of warranty....it again get ruptured 2 times....it cost about 2500.....50 percent of rate of microwave.....how i can afford so much expensive part again bd again...lg is providing cheap products nd parts are xheap tioo....take ur microwave back....nd give ,e new......daily same cheez kharaab hona...i cant hamdle.....plzz resolute to my problem or i will now take strict action...

I have purchased a new Fridge from Sony Mony Andheri branch it is a Side by side refrigerator costing Rs.61000/- in the month of December, 2012 it was a defect piece then they changed it and again they gave us a defect piece, i have complaint to LG customer care helpline no and also spoken to the manager in charge his name is Manish he said he will exchange but till date they have not exchanged. They gave us a fridge with a hole in the deep freezer and there is no ice tray in that on compartment is missing, The complaint was lodged from Jan'13 and also on 5th Feb'13 but much to my surprise that the company is not taking any action nor is calling the consumer and asking the problem. After repeatedly calling the customer care they say that there is a strike going on in LG and refuse to give us what we are asking. I request you if you could help so that we can get a new fridge with all the acessories. We have paid a high price and this is what LG has given us. Can you please take actioh on the same. A photo of the fridge was also taken by the engineer
Mrs. Mercy Rebello
Mumbai
[protected]

Dear Sir,

I want to en-quire that has the LG group launched LG detergent powder. I have powder with LG logo on it. Please clarify the same. If it is no, then it is going to be multi-crore scam. Please act fast. It may harm the company image and brand.

Sujit Chakravorty
[protected]@sify.com
[protected]
Jamshedpur.

Currently, tablets are the most trending devices in the world of consumer technology and while on side there is the Apple iPad, other manufacturers are hugely focused on adding some of their innovations on Android and create a competitor for the former.Now, a recent report from Economic Times suggests that LG is preparing another 3D tablet which is “yet-to-be-globally-launched” and this is also backed by Vishal Chopra, LG Electronics Business Head for Mobile Communications who has said that the tablet could be priced lower that Rs. 30,000 and that he may have more clarity about its price sometime in the last week of May.We believe this tablet may have slightly similar specifications to the LG Optimus Pad or it may be the same 3D camera touting tablet which LG debuted during first at the Mobile World Congress earlier this year. However, we are pretty sure that it will be running Android 3.0 Honeycomb and may be powered by a 1GHz dual-core NVIDIA Tegra 2 processor.Apart, from what Mr. Chopra had to say there is no clarification from the manufacturer but as per ET it is expected to be announced for the first time in India in June. Let, us know what you think he was talking about.

Back in January, the LG Optimus 2X and Optimus Black was up for pre-order on Amazon Germany tagged at €499. More recently, the former handset forayed in all its glory across the European terrain. After impressing mobile enthusiasts all over Europe, LG Mobiles drops anchor in India endowing the country with the Optimus Black as well as the world’s first Dual Core Processor smartphone, LG Optimus 2X.According to the company, the Optimus 2X is noted to be the premier handset that runs on the new Tegra 2 chipset from Nvidia. Also known as LG-P990, the latest offering boasts of powerful performance as well as a superior multimedia and user interface experience. It sports a 4.0 inches TFT capacitive touchscreen along with proximity sensor, touch-sensitive controls, accelerometer sensor and gyro sensor. Owners are able to customize the homescreen with applications and widgets in seven various alternatives.Thanks to the inclusion of the Dual Core processor of Nvidia Tegra2, gamers are provided with smooth graphic and 7.1 channel surround sound. High-end games, first-person shooters and racing games can be enjoyed complete with their vivid graphics, and a more dynamic experience with the accelerometer and gyro sensors. Furthermore, an 8MP camera with LED flash, autofocus, image stabilization, touch focus, geo- tagging, face and smile detection is also embedded into the phone. The device runs on Android 2.2 OS which is now upgradable to Android 2.3 gingerbread.“Smart phones have marked the beginning of a new era and undoubtedly 2011 will be the year of smart phones in India. India market is already witnessing a huge demand for these futuristic devices and this demand will tremendously grow in coming years. At LG, we are highly focused on innovation based on thorough consumer research, that helps us prioritize consumer choice as a key strategy for expanding our footprint in the mobile industry. Our endeavours in the Smart phone category is to bring the latest in technology offerings simultaneously with global introduction in order to give our consumers the best,” explained Vishal Chopra, Business Head, Mobile Communication, LG Electronics India.Besides unleashing the LG Optimus 2X in India, the company also brings to the forefront the Optimus Black. This latest Android Smartphone includes a 4-inch NOVA display and slimmest 9.2mm appearance. This handset features 700 nits of brightness. Users can expect excellent visibility both indoors as well as outdoors in strong sunlight as the device is infused with NOVA display. Running on the Android 2.2 Froyo platform, the Black smartphone is claimed to incorporate the world’s first 2MP front wide-angle camera while providing enhanced video telephony functions.The LG Optimus 2X and Optimus Black can be individually priced at Rs. 30,000 and Rs. 27,000 when they release into retail outlets soon.

The Indian unit of South Korea's LG Electronics is to spend Rs 1,400 core over three years to hike capacity and build a third factory, possibly in Chennai, as it looks to step up production in a key market poised to become its second-largest by revenues."This year LG India will become a clear No. 3 and over the next few years, will overtake sales in South Korea where the market is flat," said LG Electronics India CEO MB Shin, adding that India is now neck-to-neck with Brazil and Russia as the third-largest contributor to global revenues behind the US and South Korea.LG Electronics India, though the country's largest consumer electronics and home appliances maker, trails rival Samsung Electronics in sales of certain products such as LCD televisions, where the domestic market is more than doubling in size every year.LG's expansion plans come after it has set a 45% revenue growth target for 2010, the highest in six years, to generate Rs 19,000 crore in sales. The company sees sales to be largely driven by demand for LCD TVs and GSM handsets."The target may appear ambitious but given the demand we have experienced in the second half of last year, it's very much achievable," said Mr Shin. LG hopes to come up with a blueprint on the new plant within six months. The new factory will add to the capacities at its two plants in Pune and Greater Noida.The company reported a 40% rise in sales in July-December 2009 from a year ago that helped total revenue for 2009 grow 21%, aided by robust sales of home appliances and LCD TVs. LG, whose total sales hit Rs 13,000 crore in 2009, has had a spectacular surge since entering India in 1997, though growth slipped to 10-15% in the last five years as demand waned.

Dear sir,
i m using Lg mobile LG510 with s/n 108IPAT0047408 .
The mobile is having continuous problem with this model.
also this model are rare in use & whoever have this model are having problem.
the mobile hangs up in the middle itself, sometimes the touch screen does not operate, etc...U may be aware of the same.
kindly suggest better option as we have repaired the mobile 4 times in last 10 months.
The mobile is expensive one & does not have customer to buy back it as nobody wants this model of LG.

wating for your favourable response.
regards.
PANKAJ
cell :: [protected]
mail :: [protected]@bsnl.in

We live in Mira Road Thane Dist, Maharashtra.
In January 2013 we had registered a complaint with LG customer care here twice.
It was regarding repair of our LG Microwave bought in 2009/ Model no: MC8083
1st complaint no:[protected]
2nd Complaint no:[protected]

After the 1st visit we were told a part worth Rs.1,200 had to be replaced and the technician did come and replace it and we paid him Rs.1,200+ Rs. 281 (service charge)
But even after that the microwave was not working.
then after the 2nd complaint another person was sent and he said the front panel had a problem and that had to be changed.

After a day the technician called to say, that the panel was not available as LG no longer makes this model.

Now we end up loosing Rs. 1481 but our problem still not sorted out. Our MW was purchased just 3 and 1/2 years back. Now what do we do?
Please help..
Thank you..
Sincerely,
Mrs. Juliyana

FRAUD and CHEATING by LG India and it's MEHSANA service centre.
My fridge was out of order since 20 Nov. 2012
The problem is the upper portion i.e. ice making portion is working but the lower portion become hot
I have call LG service for paid repairing on[protected] they promise me for in 24 hour engineer’s call and 48 hours engineer’s visit to my place but the engineer report me on
[protected] i.e. on 5th day of the complaint.
The engineer report me that two sparse are out of order
1. Bimetal 2. Timer
I have granted his report and told him to change the parts.
But he told that he hasn’t the sparse.
On[protected] he comes with the sparse.
After repairing he ask for Rs.1210/- but refuse to give receipt for the same.
When I insist hard for the receipt, after two days they produce the same.
Meanwhile my fridge was in same position as before repairing.
When I draw attention of the LG engineer he instruct me that it will take some day to set the problem.
But even after a week the problem sustain.
So I have call again to LG service they promise me again the same that in 24 hour call of engineer and 48 hour visit of Eng. To my place.
But LG doesn’t respond for two months
After two months on[protected] LG Eng. Come to my place and again replace the same part called bimetal.
But even after that the problem remains the same.
I have made so many call for that to [protected] the LG service call centre ,I have e mail also to
[protected]@lge.com but the LG doesn’t respond.

-Diptesh Raval.
Sidhpur.

We purchased a LG microwave ( Model number LG M/W 8091 ) on 14.08,2012 from lg circuit mall, sector 8, Chandigarh (Invoice number 34190 , and when the engineer came for installation it was not
working properly and he made some changes and even changed bulb of this said product. After that after every 2 months a major part of the appliance stopped working and had been replaced but when
it was replaced for the 4th time I requested the company to be kind enough to replace this product as after warranty period we will not be able to bear the loss of INR 2000/- Every 2nd or 3rd month as
that part costed almost this much( including labor charges) and after 3 days another part of the product got damaged and it had stopped working and then again I requested the same but no responsible
answer from the company. Instead of helping us the company officials are trying to harass us in one way or the other and now the branch manager, Karnal is bothered about the earthing in our house
where we are using other lot of appliances. We want replacement of our product and the company should also bear the cost of mental agony and harassment being given by the officials of Karnal office.
The product is lying dead since 30.07.2012. I want them to replace the product at the earliest.
Reason for Complaint
Defect in the product during warranty / maintenance contract
period; Product caused inconveniences; As the product was
even faulty at the time of installation and inspite of a same part
being repaired and replaced 4 or 5 times during warranty period
and how one can afford repair of the product at the very regular
intervels.
Why is this Complaint Being Filed?
Wepurchased a microwave 8091 on 14.08,2012 from lg circuit mall,
sector 8 ,chandigarh and when the engineer came for installation it
was not working properly and he made some changes and even
changed bulb of this said product. After that after every 2 months
a major part of the appliance stopped working and had been replaced
but when it was repalced 4th time I requested the company to be kind
enough to replace this product as after warranty period we will not be
able to bear the loss of inr 2000/- Every 2nd or 3rd month as that part
Replace product with similar or superior product

I brought one double door fridge on 28-aug 2012.Butiam disappointed with this lg product.Within this time 3 times iam facing the same problem of no cooling.

This is pertaining to a lg washing machine that I have. It developed some fault and I informed the call center. The complaint number being: RNA [protected]. This was during the last week of December, 2012. An engineer from the team visited and left saying that he'd come back the next day with a part replacement required in the machine. He never came back or called! I again contacted the call center. They promised that this will get resolved. In a couple of days another engineer came with a wrong part. He left saying that he'd come with the right part. Even he didn't come back. It's been over a month of cleaning our clothes and waiting for someone from LG to attend to our call. As a consumer I'm feeling cheated and taken for a ride. Also, every time the call center gives us some phone numbers which no one answers. Please guide and help me. If I need to throw away this machine and buy a new one... So be it, but at least such companies should be stopped from doing business if they treat their own customers with such irresponsibility.

My LG fridge was sent for gas filling maintenance and taken by the LG electronics India Pvt.Ltd., direct service center, old No.14, New No.9A, Kasturibai Street, Sathiyamangalam Road, Ramakrishna Puram, Opp. Ramakrishna Mills Bus Stand, Ganapathy, Coimbatore 641006 (No telephone number is given) Coimbatore on 11/12/2012 and delivered 0n 22/12/2012 (delivery chalan No.0429 /Dated 22/12/2012) which was delivered beyond the due date and caused as humiliation to me and my stress level is highked due to the reasons.
I am using the fridge for keeping stocks of regular and life saving medicines for me as I am a surgical patient for heart ailment and suffering besides with number of other old age ailments.
Necessary Service charge and transport charges have been collected in cash and I was told that the official receipt will be sent by Currier from the office within 7 days. It is more than a month and we have not received the official receipt for the amount Rs.1343/- Rupees one thousand three hundred and forty three only) and till date as on 27th of January, 2013 the cash bill has not been sent to us by the said company and the caused delay humiliates me in making my claims with the insurance company and the acute stress caused me a health crisis also.
There was no proper answer at the side of the Direct service centre at Coimbatore and I want a legal action for not sending the cash receipt on time treating the case as cheating with criminal intimidation on me and paying a compensation for the cause of delay, negligent behavior and irresponsible acts and attitude of a senior citizen and an ailing person.
I want an immediate action for getting the Cash bill for the amount paid and a heavy compensation for the stress and humiliations caused on account of their negligence and attitude towards me .
Sincerely
R.R.Ramanathan (aged 76years) Retd. Executive Engineer, Southern Railway
56, Perumal Naidu Nagar, Vedapatti, 3rd Cross road, Coimbatore 641 002
Contact Phone No. [protected]

LG is a bad name to the Koreans. It's Customer Service ethics, failures in complying to environmental protection norms and consistently was penalized for doing that.

Cutting it short, in the Indian paraphernalia and with a good technical knowledge, here's what to go for.

AC - Buy a Voltas. Best - Hitachi.
TV - Buy a Samsung. Best - Sony.
Refrigerator - Whirlpool. No other choice is required here.
Microwave - IFB, IFB, IFB - Nothing else
Washing Machine - Fully Automatic - Panasonic/ Semi Automatic - Whirlpool. Best - Fully Automatic - IFB, you don't need a best Semi anyways.

Hello,
This is with regards to the complaint no. RNA[protected] that i logged on Tuesday 8th Jan 2013.
I have a brand new LG Smart LED TV 5700 series which was bought around 3 months ago but as i was out of station is only used from last 1-1.5 months. I have a very less usage around 2 - 3 hours daily maybe. On Tuesday the TV started Switching on and Off automatically. I logged the complaint and LG Engineer Anil visited my place. After checking he finally found out that the complete motherboard is faulty and has to be replaced .


I am not willing to get the TV serviced as it is a new TV and has started showing big problems within first 2 months o[censored]sage. I would like to have a replacement of this TV set with a new one. I have been a loyal customer to LG from a long time which includes several products that i am currently using of LG like AC, Washing Machine Refrigerator , another TV , Home theater and Blue ray player. All of them are LG and i have never faced any issue with them and that is the reason that i am sure that this TV Set itself is faulty and might again show up issues after sometime.

I have tried contacting the branch i was referred too with email [protected]@lgindia.com but they have been ignoring all my communication from last 15 days.

Please let me know if i made a mistake in trusting LG based on my previous experience. This issue is becoming an eye opener for me.

Thanks.
Tarun

LG KG 195 its my cell phone
one week ago i lost my mobile
how to search my mobile?
IMEI No.[protected]
Mob No-[protected]