LG Electronics Complaints & Reviews

Dear Sir,

A micro oven model no. MC- 8083MLR was purchased on 20.10.2006 for around 15,000/-. from a LG dealer namely Perfection, New Market, Bhopal
The oven went out of order in June, 2012. It was taken to one registered LG service center, who lied and said the Oven has been set O.K.charging some Rs. 600/- not checking working of oven there, believing him as a gentleman. But, when it was taken home, the fault was still there. We informed the service Center immediately who sent their technician next day who could not set it right. Luckily our Rs. 600/- we could take back.

In August, thinking we should go through customer care center after registering, I lodged a complaint about the non functional of Micro Oven. After some time other service center person took the oven and said in week's time it be delivered back. The trouble started when he did not respond but I kept on asking about our oven as my interest. After a month or so, I was told some part are being procured. Finally after another one month on my asking I was told that oven's spare PCB is not available therefore, old one only would be repaired and the charge would be Rs. 5000/- I had no other choice but to accept the terms of repairing. Since then, I kept on asking the LG, Bhopal area Manger Mr. Amit Sahoo about my repairing of Oven. He kept me giving date after date telling some parts are being bought from some where. After about six months later towards end of January 2013 Mr. Sahoo told me some problem is coming up and within three days he would inform me whether or not it is possible to repair or not. Waiting for further 15 days, I rang his Boss Mr. Avinash. Earlier as well, in between, I had informed him about my problem, to that he assured me then, he would revert back to me with full detail in a day or two which, he never did. This time again he used same sentence! I got annoyed this time with that and told him that not only he, nobody from service center or LG company telephoned me in last seven-eight months about my Oven repair. I further told him while; I must have given at least 500 calls to LG people. To this direct reply of mine, he promised me that he would surely revert back in 15 mts. I waited for 1 hour instead and again rang back to Mr. Avinash who, told actually he was in some meeting and would definitely ring me back. After another half an hour, his phone did ring mine for which, I congratulated him as the first call ever from LG personnel has come in last 8 months of oven repair deal. Well, he finally informed me that it can not be repaired and that I should take away my Oven in very authoritative tone When I asked would LG take this in exchange of New Oven, he bluntly said as per Comapany's rule its depreciation is 100% for 5 years and its value is Zero now.

This was a direct insult disgrace to me I had to face after striving hard to get my Oven repaired through so called CUSTOMER CARE CENTERS OF LG. I wondered with myself that we must have used Oven not more that 10 times a year that is about 50 times in 5 years. and how LG has fixed age of Oven as 5 years while a vehicle which runs on road has a life of 15 years! I also wonder why LG is not keeping spare parts for so costly items when a mobile costing 1 or 2 thousands only has got all the spares available.

Through you, I wish LG should be penalized for not making spare parts available for such costly items so that other middle income group won't suffer like me. For my benefit, I may get the compensation for physical and mental agony and also for monetary spent with not proper return!

A year back we have bought LG LED 3D smart tv,but just two months after the gaurantee period some two fine lines start appering on the screen. We have called technician from LG and he is saying LED screen damaged on its own and gaurantee period is gone so they are helpless.Changing of screen will cost 30,000-35,000.We are feeling cheated,we have bought 100000 /-worth tv and in a year on its own how can this happen.we need assistance!!

i have taken refrigerator and washing machine at bajaj electronic and given ESC. 2 instalment wear detected from my account and next ecs was not done though we have enough balance in account. collection exe called and speaking with us in walger language and today there deputy manager he called by number[protected] and spoken same walger language to us though we informed them to take through ecs or they can collect the cash in next month but he is warning us

Respected Sir/Madam,



I Ms. K.Jayashree, missed my cell phone which has a airttel pre-paid connection [Chennai] yesterday around 7.00pm [ 25/3/13] as i was coming out of IIT gunidy and moving towards Gandhi Mandapam. I request you to please arrange for blocking my SIM at the earliest.

My cell number is [protected].

Thanking you in anticipation and awaiting your kind response,

jayashree.

I am using LG mobile set GS290, i purchased an Aircel sim, but my set is not supporting the outgoing calls.
Internet access is possible, but outgoing is not possible. when i inserted the same sim in other handset(other than Lg) outgoing can be made.
May i kindly know the problem, if there is any settings problem, let me know about that.
thank you

I PURCHESED LG (PLASUMA-MODE.42PA4520ATR) ON DT.23/02/13,AND I RECIVED SMS FROM VM-LGCARE WITH MY ID-RNA[protected].AFTER LONG DURATION PAST MORE THAN 24 HOURS I CONTECT TO COSTUMOR CARE 3RD TIME ON DT.25/02/13 AT 4.38PM WITH MR.ROHIT AND HIS ATTITUED FOUND ABNORMAL AND HE WAS COMPLITLY MANORLESS PERSON WHO NOT CARE OF COSTUMER BUT HE WAS ARGUMENT LOUDLY AND TELL THAT EVERY THING IS DONE AS PER OUR RULES NOT AS YOU WANT.MR.ROHIT WAS NOT TAKE CARE ABOUT MY QUIRRY AND NEED.I SHOCKED AND HAVEN'T ANY ANS. FOR HIM.I WAS DEAL WITH LOT OF PEPOLE BUT NEVER FACE THIS TYPE OF MANNERLESS PERSON.

My LG microwave's touch panel got damaged. Owen is of black colour. On registering a complaint the engineer brought white panel and that also after 15 days. White panel cant go with black owen so the engg told that he will bring black one after few days.. Then after 3-4 days i got a call from the engg that black panel is not available and only white is available and company has stopped its production. Also on taking the matter further to their customer care they also told me the same thing. Now i have only 2 options
1) Insert white panel in black owen which i wont do
2) Get depreciation of 10-15 % coz the owen is 4 yrs old. (depreciation of 600 INR)

This means that i have to buy a new owen of 6-7k. a loss of 7 thousand and that too only for a panel which costs around 1000 RS.
This also means that anyone buying lg product if your product gets old and damaged just throw it and buy new one because LG doesnt support their products after some. In short people over there pls stop buying lg products the only reason is poor poor poor and thousands times poor support.

Because of LG i will have to suffer a loss of 6-7k minus 600 (depreciation) which is really .. Shame on LG.. Will never again buy their products.

My LG complaint number : RNA[protected]

I bought LG 42LS5700 LED TV from Ezone Goregaon Shop.
I was misrepresented while selling the above TV as was not told that an Extra LG toggle may be required for Internet wireless connectivity. After installation, we were told by the Installation person that an Extra Toggle was required for this. This is totally Unacceptable and LG should improve the customer service and not Mis-represent customers.

I have purchased a 5.1 surround sound LG home theater. One year out of warranty, the DVD player failed. One month later, even the power supply unit failed and the system fails to turn on.


I have called the LG help line ([protected]) several instances. At each instance a complaint number is given and closed WITHOUT attending to the problem. Extremely unprofessional. The complaint numbers are as follows (January 9th: RNA[protected]; Feb 2nd RNA[protected].

When for the third time I called the LG customer service line, a service engineer was sent to my residence. Strangely, I was asked to send a follow up complaint via email with the receipt by Mr. Sriram (who claimed to be a "Customer Support Manager") to [protected]@yahoo.com. The yahoo email ID for LG customer service is reflective of their lack of professionalism.

The service engineer Mr. Selva ([protected]) has refused to service the problem. He ended his visit by asking us to bring the home theater to the LG service center! When queried for the office address.....shockingly he was not able to provide the same!

At this stage, I would strongly recommend against any LG products which such poor and below par customer service. I am seriously contemplating filing a consumer complaint in the appropriate forums.

Regards,
Advocate Anand Bhushan

In 2011 i bought a Brand new LG refrigerator,On the main door of refrigerator there is a sticker on which written that " No Stabilizer required".

From the second date of purchasing it gives a huge sound when its ON after power cut.when complaint is given to the LG company,there service master told that put a additional Stabilizer for the refrigerator,
Although i have stabilizer on house Main Power supply and it is already mentioned on the refrigerator that" No Stabilizer required".

LG is not listening this and give me solution to put an additional stabilizer. If i required additional stabilizer of Refrigerator then WHY LG PUT ON MAIN DOOR THAT "NO STABLIZER REQUIRED".

THIS IS TOTALLY FRAUD.

i want that company should repair this or replace my refrigerator.

Thanks and Regards:
Jagbir Rana
[protected]

I have purchased lg microwave oven .after few months it was making more heating then the normal procedure and it was the starting of the problem of over heating. my product was under in warranty period so i was submitted my in customer care. Managing person over there gave me the assurance . That was the time before 9 months . He assured me again n again for till weekend n I am still waiting please tell me what should I do ahead n give me some help.

dear sir,
i buy a lg led monitor which sl no is 207NDEZ3B740 ON 13TH FEB 2013. your company give a McAfee Anti Virus for One year complete version at free.
I receive key words from your company on my mail [protected]@gmail.com
But your given site was not open
So how i can download your antivirus version.

Complaint No RNA[protected] raised for non functioning of Microwave on 29th Jan 2013. The local service center dropped the service complaint unilaterally without informing.. Stopped taking the phone calls after a few days.Called up 24 hours helpline and was informed that the complaint has been dropped as as product is beyond 5 years of Purchase, parts availability is not a clear responsibility of the manufacturer. Only the front skin PCB needs replacement. LG expects the customer to either dispose the product or look for other means to get the product repaired. Why should anybody buy such products where the service backup is limited to 5 years of manufacturing/sale? These things are never explained to the customer when the product is being sold or is written in the fine prints somewhere which anybody misses. Please help if customer could get better treatment. Similar story is there for LG refrigerator wherein the handle needs replacement and the product is beyond 5 years. Infact the complaint was raised few years back. Looks like it is a systemic problem with these Korean Brands.

I am frustrated with the service offered by LG. my plasma TV is down and it is more than 2 months days now since i lodged a complint with lg call centre.
Engineer visite 4-5 times after numerous calls, but still they couldn't fix the issue. They tried replace power board 1st. Then tried to replace mother board but new motherboard itself found to be faulty. Then they said that TV needs to be carried to servicecenter itself & will be going to collect TV in 2 days. But it is more than 10 days now, no one came to collect TV . Got 2 request ids.RNA[protected] & RNA[protected]. Both request id status shows 'Cancel' status online. I had contacted on phone more than 50 times & here on facebook 5 times. Still waiting for resolution of issue

I have a 32 inch flat screen which is under annual maintenance contrat. It is not working since last 6 moths i have been asked to wait for the parts to be replaced.The LCD screen needs to be replaced. Now after 6 month they are saying the parts is not available and cannot be replaced. I am sick and tired of calling them. I have called the area head also but he is of no help and never picks up my call now, I am planning to approach consumer court and complain about this service.

Lg india has to look into this matter ASAP.

hello...my name is shubham verma...my contact no. is [protected]...i have a lg microwave....6 times its main working part has been changed....but at dat time ot waz in gauranty....so freely changed......but now it is out of warranty....it again get ruptured 2 times....it cost about 2500.....50 percent of rate of microwave.....how i can afford so much expensive part again bd again...lg is providing cheap products nd parts are xheap tioo....take ur microwave back....nd give ,e new......daily same cheez kharaab hona...i cant hamdle.....plzz resolute to my problem or i will now take strict action...

I have purchased a new Fridge from Sony Mony Andheri branch it is a Side by side refrigerator costing Rs.61000/- in the month of December, 2012 it was a defect piece then they changed it and again they gave us a defect piece, i have complaint to LG customer care helpline no and also spoken to the manager in charge his name is Manish he said he will exchange but till date they have not exchanged. They gave us a fridge with a hole in the deep freezer and there is no ice tray in that on compartment is missing, The complaint was lodged from Jan'13 and also on 5th Feb'13 but much to my surprise that the company is not taking any action nor is calling the consumer and asking the problem. After repeatedly calling the customer care they say that there is a strike going on in LG and refuse to give us what we are asking. I request you if you could help so that we can get a new fridge with all the acessories. We have paid a high price and this is what LG has given us. Can you please take actioh on the same. A photo of the fridge was also taken by the engineer
Mrs. Mercy Rebello
Mumbai
[protected]

Dear Sir,

I want to en-quire that has the LG group launched LG detergent powder. I have powder with LG logo on it. Please clarify the same. If it is no, then it is going to be multi-crore scam. Please act fast. It may harm the company image and brand.

Sujit Chakravorty
[protected]@sify.com
[protected]
Jamshedpur.

Currently, tablets are the most trending devices in the world of consumer technology and while on side there is the Apple iPad, other manufacturers are hugely focused on adding some of their innovations on Android and create a competitor for the former.Now, a recent report from Economic Times suggests that LG is preparing another 3D tablet which is “yet-to-be-globally-launched” and this is also backed by Vishal Chopra, LG Electronics Business Head for Mobile Communications who has said that the tablet could be priced lower that Rs. 30,000 and that he may have more clarity about its price sometime in the last week of May.We believe this tablet may have slightly similar specifications to the LG Optimus Pad or it may be the same 3D camera touting tablet which LG debuted during first at the Mobile World Congress earlier this year. However, we are pretty sure that it will be running Android 3.0 Honeycomb and may be powered by a 1GHz dual-core NVIDIA Tegra 2 processor.Apart, from what Mr. Chopra had to say there is no clarification from the manufacturer but as per ET it is expected to be announced for the first time in India in June. Let, us know what you think he was talking about.

Back in January, the LG Optimus 2X and Optimus Black was up for pre-order on Amazon Germany tagged at €499. More recently, the former handset forayed in all its glory across the European terrain. After impressing mobile enthusiasts all over Europe, LG Mobiles drops anchor in India endowing the country with the Optimus Black as well as the world’s first Dual Core Processor smartphone, LG Optimus 2X.According to the company, the Optimus 2X is noted to be the premier handset that runs on the new Tegra 2 chipset from Nvidia. Also known as LG-P990, the latest offering boasts of powerful performance as well as a superior multimedia and user interface experience. It sports a 4.0 inches TFT capacitive touchscreen along with proximity sensor, touch-sensitive controls, accelerometer sensor and gyro sensor. Owners are able to customize the homescreen with applications and widgets in seven various alternatives.Thanks to the inclusion of the Dual Core processor of Nvidia Tegra2, gamers are provided with smooth graphic and 7.1 channel surround sound. High-end games, first-person shooters and racing games can be enjoyed complete with their vivid graphics, and a more dynamic experience with the accelerometer and gyro sensors. Furthermore, an 8MP camera with LED flash, autofocus, image stabilization, touch focus, geo- tagging, face and smile detection is also embedded into the phone. The device runs on Android 2.2 OS which is now upgradable to Android 2.3 gingerbread.“Smart phones have marked the beginning of a new era and undoubtedly 2011 will be the year of smart phones in India. India market is already witnessing a huge demand for these futuristic devices and this demand will tremendously grow in coming years. At LG, we are highly focused on innovation based on thorough consumer research, that helps us prioritize consumer choice as a key strategy for expanding our footprint in the mobile industry. Our endeavours in the Smart phone category is to bring the latest in technology offerings simultaneously with global introduction in order to give our consumers the best,” explained Vishal Chopra, Business Head, Mobile Communication, LG Electronics India.Besides unleashing the LG Optimus 2X in India, the company also brings to the forefront the Optimus Black. This latest Android Smartphone includes a 4-inch NOVA display and slimmest 9.2mm appearance. This handset features 700 nits of brightness. Users can expect excellent visibility both indoors as well as outdoors in strong sunlight as the device is infused with NOVA display. Running on the Android 2.2 Froyo platform, the Black smartphone is claimed to incorporate the world’s first 2MP front wide-angle camera while providing enhanced video telephony functions.The LG Optimus 2X and Optimus Black can be individually priced at Rs. 30,000 and Rs. 27,000 when they release into retail outlets soon.