LG Electronics Complaints & Reviews

Address: Pune, Maharashtra

Hi,
I bought 2 LG products( washing machine and microwave) and got 2 gift vouchers of Cinerewardz.com. In which it was mentioned that it will expire on 30th May 2011. After studying there long process o[censored]sing that voucher, I registered those vouchers on there website and got 2 authentication numbers. But using those authentication today I was trying to book the ticket but there system is not allowing me to. And the call center people are mentioning that I need to book the ticket before 26 April to have 2 days gaps in 2 different options that I am supposed to fill while booking which was hidden. though this is nowhere clearly mentioned on the voucher. Because in this case it should be mentioned clearly that person has to book the ticket before 26 April. So this is very unclear conditions on the voucher. On top of that when I called the customer care the lady did hang phone on me which is truly unprofessional. In such cases I am bound to not endorse the company rewardport.in and cinerewardz.com company in my corporate circle. Because i should be able to book the ticket till 30 May as mentioned in the voucher. I am also making LG india as one party on behalf of which this company is cheating people on the name of gift vouchers.
So please do needful to rectify this technical glitch at your end. Hope to hear from you soon.

Pankaj Kumar
[protected]

Aug 13, 2020

Complaint marked as Resolved

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Y

yesh1

from Lala, Assam

Mar 24, 2011

LG — gift voucher

Dear sir,
Find With attach one received copy of my gift voucher which was I am deposited in our local LG office dated on 21/12/10. But they are lost this voucher. Now they are saying they cant process this with this XRROX copy voucher.
Pl suggest.
Monoj Das
[protected]
silchar
cachar
assam-788001

Wrong Gift Vouchers - Comment #1823695 - Image #0

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Address: Chennai, Tamil Nadu

sir i booked a complaint and it was attened after a weeek time from hifi solution ambattur the mechanic came and he asked me some question and he stared checking the ac by swiching on and off the problem is the ac suddenly swiutching off after 15 mins he cant solve the problem instead he said the ac is not working because of high voltage really i have a 3 phase line with oven mixie 32 inch tvwashing machine everthing is fine and no problem in the last 3 years but ur mechanic doesnt want to listen to me he said the stableizer for ac dosent control this much of voltage and he started preparing the bill i really dont know it is a businesss to collect money from consumers instead clearing the problem i paid rs 160 again to whom i have to contact to clear the problem wherther a good ac mechanic from lg or a electrcian or i have to buy a new ac my ac is only 2 years old i feel lg customer service should improve or there wont be a new customer in future pls help me to solve this problem thanks

Aug 13, 2020

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S

S S Dogra

from New Delhi, Delhi

L.G.split A.C — A C NOT WORKING

With kind regard, I beg to give few lines for your kind notice and consideration on priority basis, that I had purchased a L.G.split A.C. bearing No. LG/AC-LSA5NF2VFC1 through your dealer/distributed M/s. Navrang Audio Video Pvt. Ltd, D-10, Vikas Marg, Laxmi Nagar, Delhi-110092, against their invoice No. 6860 dated 11.07.2009 for a sum of Rs. 25,500/- (in cash), (installation charges etc. would be paid extra).

2. The above said L.G.Spilt AC installed in my residence i.e. IIE/47-48A, Kamna, Vaishali GZB (UP) on 14.07.2009. After 15 days, AC not given cooling and immediately I contacted your customer care service no.[protected]. After two days your company engineers came to my residence and check the AC and said Sir, there is some fault in cooling coils and he weld the coils and fill again gas in the AC and AC functioning properly. After that and up to 20.11.2009 the problem will remain same. Your engineers came and fill the gas again. From 11th July to 20th November 2009. The engineers fill the gas in the AC four times. Record is also available in your office against my repeated complaint again and again. Ihad not use the AC from 20.11.2009 to 26.03.2010.

3. On 30th March, 2010, when the Tem. gone up, I start my AC but I surprised there is no cooling. I immediately contacted your customer care service no.[protected]. My Complaint No.[protected] and No. C[protected] dated. 03.04.2010. On 4th April, 2010, Mr. Dushyant, Mechanic ( M.No. [protected]) of your firm had came to my residence and check the AC and said Sir, there is a leakage of gas in cooling coils. He told me that I had removed the entire coils and bring back to their service centre where they replaced the cooling coils and also said the entire process will take two/three days and after that we had installed the same in your residence.

4. From 4th April to till date no action had been taken by your service centre. During the period I contacted following persons viz; (1) Mr. Mohit, Supervisor, M.No. [protected], [protected], (2) Mr. Neeraj Bhardwaj M.No.[protected], (3) Ms. Rashmi M.No. [protected], all are supervisors and (4) Mr. Ram Chander, M.No.[protected], Area Incharge (5) Mr. Dushyant M.No. [protected] and (6) Mr. Gagan M.No.[protected] both mechanics. The Supervisors of your service centre and Area In charge had not given satisfactorily reply and no action had been taken so far. It is my humble request to you that kindly replaced my AC with a new one as the above article covered one year guarantee of the sold items or replaced the cooling coils without further delay at your own cost otherwise I will take legal action against your firm. Hoping for a early and favourable reply.

S S Dogra
[protected]

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D

ddaplan

from Pune, Maharashtra

Jul 4, 2011

LG Split AC Machine — The AC is not working

The LG AC machine which has been installed in the Office Room of DDA Plan, Directorate of Agriculture & Food Production, Heads of Deparatments Building, Bhubaneswar only 3 months back is not working. The free service back up and Wrranty period is still live. Needs immediate Repair.

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P

perumalanand

from Mumbai, Maharashtra

May 28, 2012

i purchased Lg split AC last month.
After requesting lot many times in customer care. No one has come till now to attend.
Now the horizontal swing is not working. Registered the complaint in customer care.
Till no one has come.
The customer service is very bad. If they donot imporove, i am sure that there will be no new customer.

Regards,

APA

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Address: Maharashtra

email id : riya.[protected]@gmail.com
HARESH JAYANTILAL CHANDRA
J-02,APMC MKT-2,PHASE-2,VASHI ,
NAVIMUMBAI -400 703
MOB:[protected]
PH:[protected]

I PURCHASE MY SPLIT A/C. OF L.G. (LIFE IS GOOD) FROM ACHIJA ENTERPRISES

ADD:ABHAY NIWAS ,SIDHI GANESH MANDIR CHOWK, KAJUPADA,BHATWADI ,

GHATKOPAR (W) PH:[protected] THIS IS DEALERS NUMBERS

BILL NO:[protected] COMPRESSOR WARRANTY 5 YEARS

HIS VAT TIN NO:[protected] /V/ WEF:[protected] I WILL DO COMPLAITS

MY COMPLAINTS NO:RNA[protected]-2011)

COMPLAINTS AT L.G. COMPANY & L.G.AUTHORISED SERVICE STATION

RESQ SERVICES:
ADD:SHOP NO:2,3 & 4,SHRI KRISHNA CO OP HSG SOCITY
SECTOR:14,PLOT NO:16 A,SANPADA,NAVI MUMBAI
PH:[protected]
MOB:[protected]
EMAIL ID: [protected]@lgindia.com

so please help me about this problem

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Address: Pune, Maharashtra

Brief - Don't buy a wireless TV as wireless device is not available via LG Electronics, still you don't agree you may see a long follow up I spent for an accessory to get my TV wireless.

Whole LG Customer care is rubbish, I am totally fed up now.

1st - LG Shoppe person sold a wireless 3D LED TV to me telling me accessories I get get from customer care.
2nd - When I called customer care they say we don't know anything about it,
3rd - When I emailed Service LG India they gave me branch number,
4th - Branch number saying we don't know anything about it and many of branch numbers are not in service,
5th - Again I wrote an email to customer care,
6th - I got a call that do I have any problem with my "FIRDGE" !!!!
7th - Again I called customer care then they gave me number of Dhankawadi warehouse or something they said I need to log a call,
8th - I called customer care and told them about this they said I need to call service station,
9th - When I called service station they say we do repair and service only,
10th - Again I wrote a strong email to customer care I got a number of some Shweta from Pune customer care,
11th - She didn't pick up any of the calls I again wrote email to customer care.
12th - Shweta called me and gave me some Balaji's number who is also in service.
13th - I called Balaji - [protected] then he was postponing it for 2 days after continuous follow up finally he gave me his superior's number - [protected]
14th - I called his superior then he was saying I am into service can't help you.

+1 photos

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Address: Uttar Pradesh

We've had a 1.6 Ton LG Air Conditioner for the last 4 years. We recently registered a complaint with LG to replace the compressor as it had gotten spoilt. LG sent two engineers who promptly changed the compressor but didn't care to listen to us when we said we didn't think the AC was cooling. They just went off telling us that it will take some time. We checked for a day and noticed that things had gotten worse. We now have ICE forming on the unit inside and on the pipes outside. We've complained again and again but no one at LG has bothered to really have a qualified engineer fix the problem. Seems like people at LG are doing too well with Sales but care a damn about after sales. If someone at LG is reading this, please feel free to get in touch with me ( that is if you haven't already spoken to me and have done nothing about it )...Siddhant Johri, Noida, India

Aug 13, 2020

Complaint marked as Resolved

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E

emperor

from Noida, Uttar Pradesh

May 16, 2011

LG India AC service seems to be sinking to lowest depths here in Noida. The two representatives here, Atul Wadhwa ([protected]) and Ramchandra (cell [protected]) seem to be working for some LG's adversary as they are damaging LG's reputation (?) single handedly by doing their best to provide worst possible services.

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Address: Mumbai City, Maharashtra

Since this AC is purchased, it has not been giving any cooling at all, it always shows something above 24-25 degrees celsius. It is not a temp. which is applicable in an AC cooled room. We have two other AC's in the same room, which functions properly, except this one, which is not functioning properly since day one. This proves that we were supplied a faulty machine instead of a new machine by the dealer.

This amounts...

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Address: Andhra Pradesh

sir my name is venkanna from Thipparthy village of Nalgonda district in andhrapradesh.
i purchase lg CRT monitor nearly time of one and half year past.
i HAVE PROBLEM WITH MONITOR DISPLAY.
I GAVE COMPLAINT TO THE SERVIE ENTER ON 4TH MARCH 2011.MY MOBILE NUMBER IS[protected].
I CALL TO THE SERVIE ENTER APPROXIMATELY 20 TIMES.
BUT THEY ARE NOT RESPOND PROPERLY.
NOW I REQUEST YOU TO PLEASE RESPOND MY...

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Address: Bangalore, Karnataka

The LG Engineers will rasie call on your behalf and close the call,
If you ever call they will not reply. They will cheat you in all ways. Do not Buy. I have purchased 75,000 Worth machine and they dont care at all. every time they give a new call ID like RNA[protected] Which they will close them self and again you call u will get a New ID.

Aug 13, 2020

Complaint marked as Resolved

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H

Hemant Oza - Ahmedabad

from Chennai, Tamil Nadu

Apr 26, 2011

We buy LG fully automatic washing machine model - HN 7512 @ 3 yrs before. Recently it was giving problem, some noice started coming during spinning. We contacted customer care. They gave no. RNA[protected]. Service engineer from Dhruv Marketing (Ahmedabad) came to my home and says that gear box is gone off and they have to take it to their workshop, the cost of service will be Rs. @2200/- to 3200/-. I was very upset with the price as cost of m/c was Rs. 14, 000/- when I bought (3 yrs back) and now they are charging @3000/- only for gear box service. Even it's on high in cost, I told DHRUV people to serviced it. They took and return after 3 days. They changed only 2 nos. v-belts and charged Rs. 2800/-
Not only that, they changed my SS drum and fit old corroded one. When we asked for it, they replied - it's a colour during service and it will gone off. They have suppose to clean it before delivered. and what chemical they used to make drum so dirty? I AM SURE THAT THEY CHANGED MY DRUM, CHARGED HEAVELY FOR CHANGING 2 NOS. V-BELTS. Cost not more than 250/-
lg washing machine service is very worst and service technician also fraud guys. dont buy lg home appliance items.
My cell number is - [protected]

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Address: Gujarat

This is K K Tripathi, I purchaged a LG Mobile (Model No.- GX300) (Duel
Sim) , IMEI- [protected], from Rediphone, Vadodra at[protected]. I
faced problem in phone from next day , when any call me then an
expected voice ( like kir kir kir ) with ring tone in particuler sim
and if i pick the call i do not get voice of caller. immidiate i
contact to Rediphone , sales person of Rediphone told me that complainbr...

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Address: Coimbatore, Tamil Nadu

they will collect more money for interview process so guys and gals...dont get cheated...they wil give fake offer letter...be careful inform to all ur friends...

SALARY RANGE: 9,500/- TO 20,500/-

With reference to your CV you are provisionally selected for the following suitable post. So that hereby you are asked to forward the particulars through courier or by post or directly forward your particulars to the company for formal interview, also to choose your suitable working place and accordingly receive your SELECTION ORDER;
WORKING PLACE: (CHOOSE ANY TWO PLACES AND PUT A TICK MARK)
COIMBATORE,CHENNAI,BANGALORE,TIRUPUR,SALEM,ERODE,HOSUR,PONDY,TRICHY,MADURAI,PALA...⇄ (ALL OVER INDIA MAJOR INDUSTRIAL CITIES) CHOOSE ANY ONE PLACE AND WRITE OVER THE APPLICATION).

INTERVIEW DATE: 22-APRIL TO 10-MAY-2011 Time 9:30 am to 5 pm.
INTERVIEW PLACE: LG INDUSTRIAL(HRD), 114-AVINASHI ROAD, SITRA, COIMBATORE- 14

(If this date is not possible then contact our mobile number and get another date and send the particulars)
NOTE: At the time of interview you should be produce the following necessary particulars along with this call letter with filling of your Name and qualification.
1. All Educational qualification Certificates Xerox copies & latest CV (resume) 1 Copy.
2. Passport size Photo (1no),
3. Any One Identity proof (Family card/College ID card/Driving License/voters ID) Xerox.

Aug 13, 2020

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B

bghj

from Bengaluru, Karnataka

May 11, 2011

JUST COLLECTING FRAUD COMPANIES

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S

seeme

from Coimbatore, Tamil Nadu

Sep 24, 2012

i need a good job can anyone help plz
my id : [protected]@gmail.com

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D

divyakumari

Sep 30, 2013

i want job immediately job in salem

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N

nilakutty

from Pondicherry, , Puducherry

Apr 23, 2014

i need any type of job because in myfamily suitatiom is very critical so please help me and my frnds... mail ad:[protected]@gmail.com

fraud job offer - Comment #1946468 - Image #0

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Address: Nagpur, Maharashtra

Dear Sir/Madam
I Purhase a Lg Gs190 Mobile Phones
But It Modem Not Install In Windows 7
Then I Go To Its service Center Of Mharashtra, Nagpur, Ravi Nagar Branch
They Told Me I Have No Pc suit For Support Windows 7 Of Your Mobile Phone Lg Gs 190.
I Have Only Windows Xp Supported Pc Suit. & I Give U. Please Purchase a Blank Cd Then I Write Pc Suit.

Please Send Me a Pc Suit For My Mobile Lg Gs190 For Windows7 Os Supported. On My Mail:- [protected]@rediffmail.com
Mob:-[protected]

Aug 13, 2020

Complaint marked as Resolved

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ajha

from Noida, Uttar Pradesh

Apr 24, 2011

LG GS190 MOBILE PHONES — PC-SUIT NOT WORKED IN WINDOWS7 OPERATING SYSTEM

Dear Sir/Madam
I Purhase a Lg Gs190 Mobile Phones
But It Modem Not Instal In Windows 7
Then I Go To Its service Center Of Mharashtra , Nagpur , Ravi Nagar Branch
They Told Me I Have No Pc suit For Supprin Windows 7 Of Your Mobile Phone Lg Gs 190.
I Have Only Windows Xp Supported Pc Sui. & I Give U. Please Purchase a Blank Cd Then I Write Pc Suit.

Please Send Me a Pc Suit For My Mobile Lg Gs190. On My Mail:- [protected]@rediffmail.com
Mob:-[protected]

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ajha

from Noida, Uttar Pradesh

Apr 24, 2011

Dear Sir/Madam
I Purhase a Lg Gs190 Mobile Phones
But It Modem Not Install In Windows 7
Then I Go To Its service Center Of Mharashtra, Nagpur, Ravi Nagar Branch
They Told Me I Have No Pc suit For Support Windows 7 Of Your Mobile Phone Lg Gs 190.
I Have Only Windows Xp Supported Pc Sui. & I Give U. Please Purchase a Blank Cd Then I Write Pc Suit.

Please Send Me a Pc Suit For My Mobile Lg Gs190 For Windows7 Os Supported. On My Mail:- [protected]@rediffmail.com
Mob:-[protected]

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M

MUBARAK J

from Noida, Uttar Pradesh

May 3, 2011

Modem Not Install In Windows 7
Dear Sir/Madam
I Purhase a Lg Gs190 Mobile Phones
But It Modem Not Install In Windows 7.
Have Only Windows Xp Supported Pc Suit. & I Give U. Please Purchase a Blank Cd Then I Write Pc Suit.

Please Send Me a Pc Suit For My Mobile Lg Gs190 For Windows7 Os Supported. On My Mail:- [protected]@yahoo.in
Mob:-[protected]

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A

abhi9love

from Ludhiana, Punjab

May 9, 2011

Dear Sir/Madam
I Purhase a Lg Gs190 Mobile Phones
But It Modem Not Install In Windows 7
Then I Go To Its service Center Of Mharashtra, Nagpur, Ravi Nagar Branch
They Told Me I Have No Pc suit For Support Windows 7 Of Your Mobile Phone Lg Gs 190.
I Have Only Windows Xp Supported Pc Suit. & I Give U. Please Purchase a Blank Cd Then I Write Pc Suit.

Please Send Me a Pc Suit For My Mobile Lg Gs190 For Windows7 Os Supported. On My Mail :[protected]@yahoo.co.in

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P

paramjit008

from New Delhi, Delhi

Oct 25, 2011

dear LG India
i am also facing same problem.
can u send me compatiible modem on maild paramjit.[protected]@gmail.com.
regards
paramjit

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P

paramjit008

from New Delhi, Delhi

Oct 25, 2011

LG GS190` — not compatible with windows 7

I have LG GS 190 which is not compatible with window 7.every time it show modem problem.
pls send the copatible modrm .
regards
paramjit

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N

nandu9567

from Ernakulam, Kerala

Jun 5, 2013

Please Send Me a Pc Suit For My Mobile Lg Gs190 For Windows7 Os Supported.On My Mail [protected]@gmail.com

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Address: Ahmednagar, Maharashtra

HI,
I AM PRATAP MUNOT, FROM AHMEDNAGAR, MAHARASHTRA, OUR COMPLAINT IS THAT WE PURCHASED AN LG TV MODEL NO. RT54NA43RP (54 INCH) IN APROX. 70000- RS. ABOUT 4 TO 5 YEARS BACK. THEN AFTER 1 OR 1 AND 1/2 YEARS SOME SPARK HAPPENED IN TV AND SINCE THEN OUR TV IS OFF.
WE CONTACTED SERVICE CENTER, THERE REPAIR MAN CAME AND HE TOLD 1 PART IS NOT WORKING AND NEED TO REPLACED, WHILE REPAIRING DUE TO HIS MISTAKE SOME OTHER PART GOT DAMAGED HE CHANGED THAT AND CHARGED AROUND 800- RS. BUT STILL TV DIDNT GOT REPAIRED. THEN AFTER SOME DAYS WE CONTACTED AND COMPLAINED IN LG HELPLINE NO. THEY CONTACTED THE SERVICE CENTER HERE AND SAME REPAIRMAN CAME. HE TOLD US THAT HE CANT CHECK THE FAULT AT OUR HOME, IT CAN BE CHECKED IN THERE SERVICE CENTER. SO THEY TOOK THE TV TO THEIR SERVICE CENTER. THEN AFTER 4-5 DAYS THEY CONTACTED US N TOLD THAT THEY FOUND THE FAULT BUT TO REPAIR THAT AND CHANGE THE PART IT WILL COST AROUND 20000-RS. TO 30000- RS. IT WAS A BIG AMOUNT AFTER INVESTING 70000-RS ON TV. AND FROM 30000/- A DIFFERENT NEW TV WOULD HAVE COME SO WE REFUSED THEM.
SINCE THEN OUR TV IS LIEING AS SHOW PIECE IN OUR DRAWING ROOM.
30000- IS A BIG AMOUNT TO REPAIR ANY TV.
SO PLEASE HELP US TO SOLVE OUR PROBLEM.
IF YOU NEED ANY OTHER INFORMATION YOU CAN CONTACT US AT [protected]@hotmail.com or mob. [protected]
PLEASE DO THE NEEDFUL AND REPLY WEATHER IT WILL BE POSSIBLE FOR YOU TO HELP US IN SOLVING OUR PROBLEM WITH LG COMPANY.
THANK YOU.

Aug 13, 2020

Complaint marked as Resolved

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Address: West Bengal

I have seen some lg phones in gsmarena.com. I really like them and I would to purchase one of them. However, they are not available here. The announcement has been made long time back. However, the phones have not been launched as yet. My question is that are you going to launch the phones in this era or the next era?? If you dont want to launch them, then what's the point of announcing them?? Here are some models listed below-
1. optimus 2x
2. optimus 7
3. thrill 4G
LG has good phones but they are missing out on opportunities due to their carelessness. Hope, you will take this matter seriously and pull up your socks....

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A

Anand Ghosh

from Kolkata, West Bengal

Sep 21, 2012

Madam, most of the phones you mentioned have already been lauched in India. The Thrill 4G phone isn't launched as except for airtel, no operator provides 4G data services. What i suggest is, you should go for iPhone 5. That is far better than LG.

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Address: Gautam Buddha Nagar, Uttar Pradesh

my computer moniter 19inch make LG it is in warrenty i launched a complaint at there call center about moniter is not working properly.
LG engineer comes and asked me it is not repair able because it got rusted you had to pay for it and also they are asking that RUST is a physical damage it is not covered in warrenty.
I am asking them you had not written this in warrrenty catlog and also in ther user manual.

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Address: Bharuch, Gujarat

Im purched new mobile LG ARENA KM 900 in august 2009 at this time as per your seles executive gideline DIVX/VOD register by seles excutive and after that working normaly but newvirson update by lgcare bharuch before two month DIVX/VOD not working we have tried to register but i have not user id and password so still not working so please do needful or give me guideline thanks

Aug 13, 2020

Complaint marked as Resolved

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Sir,
I have bought an LG Split Air Conditioner from SL Electronics, Kalina, Santacruz(e), Mumbai in the month Of June -July 2010 last year. After installation i noticed that the AC (indoor and outdoor) units were making extra noise unusually. I complained to M/s SL Electronics about the same and they sent some person supposed to be LG technician. He told that the said noise was above normal and there is usually more noise in LG AC's than other brand AC's. I was rather surprised and told him that since the Split Ac was making noise as equal to an Window AC what could be the point in installing a Split AC. He told that you should not have bought LG Split AC in the first instance and was unable to do anything regarding the noise. Since the Ac is very sparingly used, I was also least bothered about the noise issue. Off late it has started to make more noise and the Indoor Unit is also making some a type of cracking noise. I request you to kindly send your person for necessary inspection and rectify the sound problem both inside and outdoor units and relieve me from the agony caused due to the faulty Ac delivered to me. I hope you would take the issue on priority and do the needful. Thanking you in anticipation.

Abid Ali Khan
B/409, Aristo Apartments,
Church Road, Marol,
Andheri(E),
Mumbai - 400 059.
Email : [protected]@gmail.com
Cell: [protected]

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Address: Karnataka

sir,
I take this opportunity to bring to your notice that inspite of repeated complains for repairing of the microwave that is being used by me and my collegues is not been attended to.This microwave was purchased in may last year ( Model No. - MH-6349EB ), its beeing used by few Bachelors inside Air Force campus in mysore . As advised by few of my seniors i went for this brand of electronics,but it turned out to be ugly in a way that no one in LG cares onces the equipment is sold. i have been running around the dealer ( Girias Electronics, Mysore) to get oven repaired but its been all in vain. around 25 days back a gentelman came from your service center and noted down few Sl.Nos and said that some parts need to be replaced and he will get it done within three days...but thanks to your speedy reddressal procedure i am still to here from that efficient technician of yours.Mr. Arun (Mob No. [protected] ) of Girias Electronics have been playing tricks for a month or so. yesterday itself i gave him a call and told the same problem and requested to give him a day to sort out the issue but i guess his day consists of more than 24 Hrs coz till now even he didn't turned up.
Moreover i am afraid that the warranty period is expiring in May 2011 so i guess your guys at the Service Center are playing smart and thus they would charge for the replaced part.
I dont know if this is standard practice at LG or there is some specific problem in mysore area, whatever may be the case but your are surely loosing your long time customer satisfaction ratio and it takes a life time to build it and a moment to ruin.
I hope to see some correctional steps fro your side or else i will definitely approach consumer court which will further deplete your goodwill in the market once the news comes out in local papers and i will make sure that it happens coz i am really fed up of your staff.
You have a Caption that says ' Life's Good (LG) ' but let me tell you i feel that ' Life's Gone ' once you purchase any LG appliance.

: Yous Sincerely
Jayant Singh
Mob No. [protected]

Aug 13, 2020

Complaint marked as Resolved

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Address: Udham Singh Nagar, Uttarakhand

WE PURCHASED A FLAT TV OF MODEL NO. (21FS4RGE) AND SERIAL NO. (810ETGK024191) AS INDICATED ABOVE, ALSO THE PLACE OF THE PURCHASE WAS GURU MAA ENTERPRISES. FOLLOWING ARE THE RECENT COMPLAINT NUMBERS, ALTHOUGH THE TV HAS BEEN REPAIRED FOUR TIMES EARLIER ALSO BUT NOW I DO NOT HAVE THOSE COMPLAINT NUMBERS.
RNA[protected] ON 25.03.11
RNA[protected] ON 02.04.11
RNA[protected] ON 17.04.11
AFTER THSES COMPLAINTS I HAVE TO CONTACT THE SERVICE CENTRE ON REGULAR BASIS, YET THE MATTER HAS NOT BEEN RECTIFIED AND HE IS DISCONNECTING MY PHONE.
My On-Site Warranty Service Request Number is CNA[protected]

Aug 13, 2020

Complaint marked as Resolved

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R

RAJ KUMAR BHARMORIA

from Bengaluru, Karnataka

L G , CTV — Repairing of Remote

I have bought one Colour Television in December'08 from dealer of LG. In May'09, 6-7 buttons of the remote stop working and are dead. While contacting the shop keeper regarding the Remote, the said shop keeper strictly refused to repair and replacement.

Kindly let me know whether this remote can be canged or repaired, if yes, why the shop keeper refusing strictly its repair of replacement.

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V

vasavi.rao

from Srinagar, Jammu and Kashmir

projection T.V — my t.v is not getting on

Ihave complained (compline # [protected]) on my t.v through your tollfree no ([protected]) on 19nov but i still didnot recive any response to my complain, you have holidays on sun and mon ,so your technicen will be coming on tue that is 24(that is on the 6 day of complain),and that is just to visit and , if it requires any repair you will take another week .Don`t you think this is really rediculous
VASAVI

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J

Jignesh2680

from Ahmedabad, Gujarat

To <[protected]@lgindia.com>
Subject LG Customer service getting very weak..

Hi LG Team,

I am very unhappy with your customer service and engineers capability of problem solving and products quality maintance.

I had 3 LG products at my home - Television, Two Split ACs.

About Television: I had buy it about 7 years back but we had spent 3-4K in it maintance. This shows very bad product quality with compare to other brands in India.

About ACs:
Recently a month ago i buy AC from ezone. Installation of it is very very bad experience for me and the installation guy did not perform well.
Let me tell you this is really very very bad impression come up in Customer mind due to such installation.
A Split AC is know for its no voice quality but my AC seems very noisy and more than a simple ceiling FAN.
i complain about it to LG CSD and your really SMART engineer attend complain and give very un-sensible reason of noise.
He told us due to 1.5 ton AC, you will hear noise. Technically this does not sound okay to me and will never to others.

How can you help me to sort out this noise problem?

I am really very tired with LG products and will not in my life going to buy any other LG product even it is free to me.
Also i will never suggest to some one to go for LG.

Sorry but you guys are not making up to mark and this may loose customer relations.

Thanks,

Jignesh Patel
Software Engineer
Surat
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: 19 May 2010 15:15
To: Jignesh Patel
Subject: Re: LG Customer service getting very weak..

Dear Customer,

Thanks for writing in to us.

In order to assist you with your enquiry, we require your Postal address and contact number.

Kindly send your complete address & contact no. ( along with this mail), so that we can do the needful.

Thanks & Regards
Harshit Pathak
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

05/20/2010 08:07 PM
To <[protected]@lgindia.com>
cc
Subject RE: LG Customer service getting very weak..

Hi Team,

Here is my resident address.

Jignesh Patel,
XXXXX (not disclosing it here)
Gujarat

Contact No: 0XXXXXX. (not disclosing it here)

Hopeful for rigid action.

Jignesh Patel.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: 21 May 2010 06:30
To: Jignesh Patel
Subject: RE: LG Customer service getting very weak..

Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always.

Thanks & Regards
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

05/25/2010 06:01 PM To <[protected]@lgindia.com>
Subject RE: LG Customer service getting very weak..

Till when I have to wait?

Can you guys give me any time limit? Or its life time waiting?

FYI, the Engineer has took TV part and had not returned

As customer whom should I contact?

Customer Care? They are making me fool

Sai Service Centre? They are more irresponsible than LG.

Engineer who attend my complain? He is waiting for Sai Service Centre green signal.

WHEN I WILL GET MY TV PART BACK? I DON’T CARE WHETHER IT IS REPAIRED OR NOT, I WILL MANAGE MY SELF, BUT PLEASE HELP ME TO
FREE MY SELF FROM THIS GREAT LG CSD.
[protected][protected][protected][protected]---
From: [protected]@lgindia.com [mailto:[protected]@lgindia.com]
Sent: 26 May 2010 06:07
To: Jignesh Patel
Subject: RE: LG Customer service getting very weak..

Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger Mr. Vivek V Mehta on his mobile number [protected].

Thanking you and reassuring you of our best services always.

Thanks & Regards
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
[protected][protected][protected][protected][protected][protected][protected]---...⇄

Sent: 30 June 2010 07:21
To: '[protected]@lgindia.com'
Subject: RE: LG Customer service getting very weak..

Hi,

Last month we had repaired TV with LG customer service. After lots of banging my head with your technician and CSD my TV got repaired but my remote control stop working.

When technician came to my house to install TV parts we don’t have electricity at home and so it was not tested.
Also technician told to my family member that your remote was not working when he came previously to check the problem in TV but he is lie because I was there when he come
At my home to check TV problem.

I was in impression that my remote control has some problem and I got replace with new remote control but new one is also not working.

Now who is responsible for this?

Fixing one problem given birth to another problem… Is this LG technique to earn money from customer?

Jignesh
Surat,Gujarat
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Below Problem yet not solved.

Technician Mr Mukesh (LG Authorized Centre Sai service, Surat) came but makes fool by saying remote control has some issue.
So we spend money to purchase new remote control of LG but that also does not work well.

If you cannot fix the problem or attend it seriously please do not make them fool.

I want answer whether my problem will get repaired by you or I contact some one else?

Jignesh

Surat________________________________________

Reply

M

manish16121973

from Okha, Gujarat

LG — not provide me a remote control

Sir,
I have purchase 29" TV of LG brand's mercuse model in 2005.
now my remote control does not work. i need to purchase new remote control. but the company has not provide me a remote control till today. my call is pending from last 2 month, i call also in consumer case but no response. now the problem is that i can't use my expensive tv without remote. pl do needful. thanking you

Reply

M

mikki222

from Mumbai, Maharashtra

Sir ?

Which sir is going to listen you here ?

Stop being a jerk & wasting your time. Contact LG or file a case in your nearest police station.

Reply

S

S1.K1.Sharma

from Gurgaon, Haryana

Dear sir,

I purchesed LG LCD TV MODEL-32LH 60 from Light & Sound Galaxy, G-55, Laxmi Nagar, Vikas Nagar, Delhi-110092 bill no-16639 dated 16.3.2010. ON 16.3.2010.
After few days picture and sound problem occured as the TV Set is not getting on. Therefore, complaint registered on 1.12.2010 to Show Room and also to Complaint Centre at [protected] on 3.12.2010 Complaint no. RNA[protected], 4.12.2010, 6.12.2010 and 7.12.2010 Complaint no. RNA[protected] but all in vains and still complaint has not been resolved.

I had 5 LG products at my home - Television, Two Split ACs., Washing Machine and Fridge and unfortunately last month I got a TV and Washing Machine of same brand to my daughter Advocate Meenu Sharma persuming it a good brand, but presently I am very unhappy with your customer service and capability of problem solving and products quality maintance.

I hope you will get my complaint about LCD TV resolved immediately so that I may not go for legal assistance against LG.

Yours sincerely,

S.K.SHARMA, Advocate
SUPREME COURT OF INDIA
9-C, Skylark Aparment, DDA HIG Flats Site II, Ghazipur, Near PNB Ghazipur, Delhi -110096
Mob. [protected] Tel. :[protected], 22240231

Reply

D

Dharm1976

Jan 4, 2011

LG should stand for Life's gone . I cannot imagine any customer service could be this miserable and insensible. No one holds any accountability for their actions leave about ownership. A bunch of ill mannered and irresponsible youth sitting on a call center and massacring LG's brand on one side and the bureaucratic service centers on the other . I used to be a LG loyalist (I have LG AC, TV, Refridgerator,washing machine) but now have taken a oath not to buy any LG product ever nor advise anyone to do so. I have a complaint with LG pending from 23rd December (today is 4th January) and the same has been cancelled over and again with lame excuses and then another new complain , so on and so forth.Till date I have not received any service on my complain. And this is not the first time it's happening this way. I have had similar experiences in the recent past. Are these guys just spared and there is no one who holds them accountable. Numerous calls I have made so far without any help reaching, and now they disconnect the line whenever i begs them to connect me to their seniors. Should the company not be held responsible for such behaviour of their representatives and service centers ?

Mob :- [protected] (Dharmendra) .email :[protected]@gmail.com

I am still awaiting for SOS.....

Thanks & Regards,
Dharm

Reply

R

rjshptl62

from Mumbai, Maharashtra

Apr 23, 2012

Never buy LG brand TV — Never buy LG brand TV

I PURCHASED LG BRAND 3D LED TV FROM DUBAI ON 12 FEB 2012.

I ASKED HIM TO OPEN AND CHECK THE TV IN PRESENSE OF ME AT DUBAI STORE BUT HE REFUSE TO OPEN AND CHECK.

WHEN I OPENED THE BOX AFTER COMING INDIA IT SEEMS TO BE SECOND HAND PIECE.

OPERATING MANUAL AND WARRANTY CARD ARE MISSING WHEN I OPEN.

3D EFFECT ALSO NOT COMING

5 GLASS AND MOVIE DISC ALSO PENDING SINCE PURCHASE. REFER ATTACHMENT

NOW I REMIND CUSTOMER CARE OF LG ELECTRONIC IN INDIA MANY TIMES.

I HAVE NOT GOT PROPER RESPONSE FROM SERVICE DEALER.

Reply

P

prsha96

from Jamnagar, Gujarat

Mar 21, 2013

Regarding My Television repairing i was register complain in customer care for repairing of TV & they were reply me that LG representative will see you within 72 hours of complain register.still no person is coming for repair.
my request id is RNA[protected].

Reply

V

varshitha sree

from Aluva, Kerala

Oct 9, 2014

There is a problem with our LCD LG tv.there is some disturbance in the display i.e a series of white cloudy apperance is found on the screen when switched ON and OFF.Please help us in rectifiying it.

Reply

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Address: West Delhi, Delhi

service executives are not able to solve the actual problem of complaint.

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S

sharon.machado

from Delhi, Delhi

Feb 6, 2013

We have registered with LG for our washing machine which has not been working for almost 2 mths now!

They said that the PCP and Sensor has not been working and that they will replace it... To date nobody has come to rectify the problem.

On making a complaint on [protected], all they say is that we will receive a call within 48 hrs, then it became 24 hrs the it became 3 hrs, but to-date I have not received any call back...

CAN'T BELIEVE THAT LG'S SERVICE COULD BE THIS BAD!!!

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Address: Kozhikode, Kerala

Dear all,I am sreekanth
I made a purchase of LG 1 ton split ac from dealer 1 month ago, Now the device is dead (not working anymore),
i made complaint for service on 12th using LG toll free number [protected] april and one guy came and told hell come nd repair coming day, later i made complaints 14th 16th 18th, till now my AC is not yet serviced, I am totally fed up with This LG product, I am using this ac in My office and still if it not solved , i ll defenitly go consumer cort.

Mob:[protected]
mail: [protected]@in.com

hedge equities ltd
sona complex
ramanattukara
673633 calicut

[protected]

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P

pawars

from Pune, Maharashtra

Nov 18, 2011

From: Pawar, Shekhar
Sent: Friday, November 18, 2011 3:08 PM
To: 'janak.[protected]@lge.com'; 'praful.[protected]@lge.com'; '[protected]@lge.com'
Subject: LG Service Problem
Importance: High

Hi,
I am one of the frustrated customer of LG.
I buy LG split AC 2 star 1 ton from Vashi outlet in May 2011. Since in one year LG promises three free service I make a call to them in Aug 2011 for Free service on there toll free no.[protected].
The customer service representative promises that I'll get call in next 24 hours for service schedule. Its been 3 days but no call. I called back again but no joy. Every time they register a new complaint number and forget. LG Sucks...
Now I call back again and got two complaint numbers 1) RNA[protected] RNA[protected] and don't know how many more I'll have in next coming days.

I am fed up with LG. Its a poor after sales service for this company. There other competitor are far ahead of them in the service area.

I'll request someone from LG to have a look in this issue asap.
I am obtaining help from consumer Court very soon as well as adding reviews to all review sites against LG products.

Regards,

Regards,
Shekhar Pawar

LG Electronics Complaints & Reviews

File a complaint to LG Electronics

LG Electronics reviews & complaints page 282

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