LG Electronics Complaints & Reviews

DASS ELECTRICAL, East Street, Pune, Maharashtra. has been advertising a scheme for LG LCD tvs along with periperals, in local newspapers.
Under this scheme LG 32" LCD tv + Samsung DVD Player + DTH package + 6 months subscription can be availed for approx Rs.35, 000.

Scheme was of downpayment of Rs.6666 with remaining amount in 17 months EMI's of approx Rs.1666.The Finance is handled by Bajaj Finance.

We had booked the LCD tv under this scheme on 13-Jun-2009 pending the loan aproval from Bajaj Finance. The entire scheme was well explained by Mr. Abhijeet representing Bajaj Finance. We even opted for ECS as it was convinient over 17 Post dated cheques.

Following week, Mr. Abhijeet collected all documents like 3 month Balance Sheet, copies of Pan Card, ID proof. 2 days later he called up saying that we needed to increase the downpayment to Rs.15, 000/- and only 12 EMI needed to be paid. On enquiring why such arrangement, he refered to his senior Mr.Devendra, who gave the reasons.
1. We do not own a car
2. We do not have a credit card.
So we were only sanctioned Rs.20, 000/-

This TV was booked by Me, Mrs. Mane, and I am self employed. We are very well placed to buy this in one time cash payment, but having it under the scheme was more convenient.

If the bank insists on clients having a car and credit cards, why would the clients having such buy a middle end product thru this scheme? Aren't these schemes meant for common man who cannot afford to buy it in single payment?

DASS manager promptly shaked their hands off, saying that it was a bank matter and DASS had nothing to do with it.

It was such an insulting experience to have undergone such a ill treatment at the hands Bajaj Finance & DASS Electricals.

My only advise to common man is to thoroughly check the hidden clauses before hand so as to avoid such bad experiences.

It was only fortunate that the deal broke in the intial stages, instead of latter.

I’m trying to get resolution on my LG LCD TV display issue with LG customer service center. I received the problem call id W9C50800440 on May 8th and till date not able to get solution for the issue. Also note that LCD TV is still under Warranty.

I continuously was in touch with Shri Ganesh Electronics (Authorized Service Center for LG in Mumbai) in last 2 months but never got satisfactory answers on all status related query. On top of that 3 times service engineer visited my home and was not able to understand the issue first and then came with incorrect solution.

Finally today I was told by Shri Ganesh Electronics to escalate this issue to their Manager Manish Sawant as they can’t do anything else now. I tried calling Manish on his cell but he is never reachable.

Also below mentioned Mumbai Regional Service Office contact provided on LG Web site is not reachable at any time. [Contact Person: Ajay Pattanker Contact No (Lan/FAX/Mom no) :[protected] 28352889]

Appreciate if I can get some help on this.

Sir,
I purchased two LG Split AC 1.5 T from Lotus, Surya Sadhana, Choti Khajrani, Indore on 15 April 2006. Out of which, one AC sprinkling the water with cooled air from last more than a month. I compliant to Glacier servicing, which is authorised by your company in Indore. They deputed 5 persons time to time to repair the same, but they failed. Please depute the expert person, so my problem will solve soon.
Thanking you.
Yours sincerely,
Anil Kumar Jain

I bought a LG refrigerator model no.308 LG VT4 from M/s Shri Balaji Electronics, Krishna Ngr., Delhi-51, via Bill No.-378 on 16 June 2009.When we unpacked it, there were two big dents on both sides of the fridge on the lower side and the balance was also not proper.When we asked the dealer to change it, he told us that the LG company will replace it in one or two days and he registered the same with the company.
Now even after 7 days we are waiting for our fridge to be replaced.We are contacting their service centre every third day.
PREM S. ROHILLA
Dated-23 June 2009 137-C, POCKET-A,
DILSHAD GARDEN,
DELHI-110095

Dear Sir/Madam
I live in Kolkata. I was perched a DVD writer on 21-07-08. Unfortunetly last month my writer had getting some problem for reading. I give my writer on my purches shop on13-06-09 in a warrenty period they told me that " we will give your writer within two week." But still now they does not support me & day to day tell me we give you tomorrow.
So, this type of behavieor i am very ferested. So, please take any action of the shopkeeper.

Product name: LG DVD writer
Model no. 803HFJE077068
Shop name: Ray Computer & Electronics
Bill no. 3795
Shop Vat no. [protected]
My Contact no. +91 [protected], [protected]

Thank You.

DEAR SIR,

MY NAME IS RANJEET KUMAR SINGH, I LEAVE IN BHILAI MY ADDRESS IS QTR. NO-2H, STREET NO-86, SECTOR-06, BHILAI DIST-DURG (CHHATTISGARH) INDIA.



SIR I HAVE DONE A VERY BIG MISTAKE WHEN I WAS PURCAHSED LG REFRIGERATOR FROM AUTH. DEALER M/S. SNEH ENTERPRISES, BHILAI VIDE BILL NO: 2811 DT: 26/04/2008, MODEL NO: 244GM, SR. NO:4084 AFTER ONE YEAR AND 1 1/2 MONTH MY REFRIGERATOR HAD STOPPED THE COOLING THAT AFTER I CALLED TO CUSTOMER CARE ON 13/06/2009 AND REGISTERED MY COMPLAIN ON 15/06/2009 LG ENGINEER HAS CAME AND CHECKED THE REFRIGERATOR AND FOUND TIMER & BI-METAL WAS NOT FUNCTIONING HE REPLACED THE BOTH AND CHARGED RS: 700/- AND MY REFRIGERATOR HAS BEEN OK.



AFTER 3-4 DYAS I FACED SAME PROBLEM AND I AGAIN REGISTERED MY COMPLAIN TO CALL CENTRE ON 21/06/2009 AFTER ONE DAYS ON 22/06/2009 LG ENGINEER CAME AND CHECKED THE REFRIGERATOR AND TOLD GAS HAS BEEN FINISH AND YOU WILL HAVE TO CHARG THE GAS, I ASKED LG ENGINEER WHY PROBLEM IS FREQUENTLY COMING HE TOLD AFTER GAS CHARGING YOU WILL NOT FACED THE PROBLEM, HE CHARGED THE GAS AND AFTER GAS CHARGING REFRIGERATOR HAS BEEN OK. LG ENGINEER CHARGED ME RS: 800/- FOR GAS CHARGING.



AFTER 2 DAYS AGAIN I FACED SAME PROBLEM AND CALLED CUSTOMER CARE AND REGISTERED THE COMPLAIN AND CALLED SERVICE CENTRE TALK WITH MR. AGRAWAL AND TOLD HIM ABOUT MY PROBLEM, I WAS SURPRISED WHEN HE TOLD THE ABOVE MATTER IS NOT IN MY KNOWLEDGE AND I DON'T WHO WAS GONE FOR REPAIR YOUR REFRIGERATOR, I SHOCKED WHAT IS HAPPNING, I GAVE DETAIL OF ENGINEER TO MR. AGRAWAL ENGINEER NAME WAS MR. IMRAN AND MR. RAVI MOBILE NO: [protected], AFTER THAT HE ACCEPCT AND TOLD THEY ARE LG ENGINEER AND WWE LOOK THE MATTER. ON 25/06/2009 AGAIN A LG ENGINEER CAME AND CHECKED THE REFRIGERATOR AND TOLD IT WILL REPAIR ON OUR SERVICE CENTRE AND SERVICE CENTRE SENT A AUTO FOR COLLECTING REFRIGERATOR ON 25/06/2009 AND CHARGED RS: 100/- FOR AUTO.



SIR, BUT TILL WE HAVE NOT RECEIVED OUR REFRIGERATOR AND IN THIS MATTER I HAVE CALLLED 10 TIME TO YOUR BHILAI SERVICE CENTRE AND THEY TELLING COOLING COIL OF REFRIGERATOR HAS TO BE CHANGED AND WE HAVE ORDERED IT, BUT THEY ARE UNABLE TO TEEL WHEN THEY WILL RETURN MY REFRIGERATOR IN GOOD CONDITION, IN THIS MATTER I ALSO DISCUSSED WITH MR. GUPTA BUT I AM NOT GETTING ANY REPSONCE.



SIR, THIS I S MY FINAL REQUEST I WILL WAIT ONLY TWO DAYS THAT AFTER I WILL GO TO CONSUMENR COURT .





THANKS & REGARDS,



RANJEET sINGH

BHILAI



MO: [protected]/[protected]

Suggest me how will i get money back under warranty period of any product.
Why a costomer has a choise to purchase any branded product even after a high price?
(a) reliablility
(b) better servicing
(c) unenturrepted operations
All above factors has not being fulfill by LG.
LG is not faithful to its costomer
and product of the company are not able operate in domestic conditions.
I have purchased a LG Microwave Oven (7688 DP BDRQEIL (IN) S NO 808 DRL Y 001088 from Pande General Agencies, Dharmpeth, Nagpur on 7 feb 09. first demonstration on 20th feb 09. during demo by technician of LG door switch found faulty.
the same has replaced ( 5-6 days elapsed).
On 17 march 09 again same problem (door switch fault) arrised.
On request and a long discussion the m/c has replaced with new one (?)
M/c No. 7688 DP BAMQEIL 903 ABHBW 1385 on 10th april 09.
On 25th May 09, Microwave a fault had occured showing error E10. for which a complaint had been lodged at costomer care LG on 28 May 09.(Complaint No. W9C[protected]
One technician has visited and reported about PCB fault.
after that so may conversation had been made with costomor care but no efforts to repair the same has been taken by LG.
today is 5th July 2009 more than one month the product is not in working order.
A telephonic communication has made with Service Branch Manager of LG in which he assured to take such early action. Is it the early action ?
Why should I retain this type of product ?
What should be after one year completion when warranty period has been lapsed ?

I was purchased a LG Television model number LG CTV 29" FLAT Model 29FU6RG dated on 17/06/2009 from Chopra Radio & Electric Works, Katra Jaimal Singh, Amritsar.

The Television of same model which is delivered to me is full of scratches on the front panel. At that time, I immediately contact with the dealing person of Chopra Radio & Electric Works, Amritsar about that scratches. He brings me some other reasons and also he registered my complaint with LG company with complaint number N9T61808013.

After that LG service center representative named Deepak contact with me, but he tell only solution is to change the scratched part.

But sir, till date I have no positive response to swap my scratchy TV with new one.

Dear All,

I am Sanjay N. Patil; I have purchased one LG make Flatirons TV from Ambika Electronics, THANE on 07/10/2008. The TV is under 1 year warranty. After 4-5 month I have facing display related issue, that’s why I have raise a complaint against particular issue & issue was temp. resolved after two days, but after some months back I have facing same issues so I log a complaint on 29/06/09 & after 2 days back...

I am Sita Maha Lakshmi.N
I had bought recently LG Mobile.
EMI Number - [protected].
With this EMI Number, Can you people track my mobile (or)
is it best to block the Mobile piece

I have given the LG mobile hand set (which is provided by the Reliance CDMA service and it is in the waranty period) to an authorized LG service centre at Cuttack orissa since two months.While receiving the phone they told me they will send the phone to the LG company and after repairing the same they will return back my phone withing 5 days.Whenever I talked to them on telephone they said the phone is not ready.It is been two months.finally they told me to receive my handset.I am staying far away from the service center in another small town Kendrapara.When I arrived there they are just playing with me by saying the phone is not ready.What to do in this circumstances.It is not possible for me to go again and again there, because it is both expensive and time consuming for me.

sir,

1. order no.[protected] cancelled after 3 months
2. order no[protected] cancelled after 3 months
3. order no[protected] cancelled after 2 months
Order no.3 was for a mobile LG KG110, after keeping my money for approx 2 months, indiaplaza cancelled my order by saying item could not be procured. I lost even my bank interest for 2 month. No compensation for it, just lip service - we apologise for your inconvenience. after order no.1 indiaplaza promised that such thing would not happen in future, please treat this as a isolated case, yet after it 2 cases happened.
As the mrp of lg kg110 was rs.2975.00, i requested them to supply me any other mobile within the same MRP but at the same offer price which I paid for LG KG110 but no answer to this point at all.
INDIAPLAZA IS THE WORST PLACE TO DO ONLINE SHOPPING.

Dear Team,

I bought an LG Grilled Microwave oven almost 1 month back and the same has not been used by me as yet. I purchased it from a outlet called Big Bazaar in Chennai, below are the sequence of events which happened.

a) I took the product after paying 8500/- cash
b) LG representative came home and he installed and started to give demo.. but one of the start buttons were not working in the new product so he said he will replace in 15 days.
c) We waited for 15 days no action, so he again called for..finally one person came with new piece and again tried to instal and give demo... result the product had same problem didnt work
d) Now it has been almost more than a month we havent used the product and itz lying at our house.. we have lodged the following complaints with LG customer care.. they advised that representative will come and resolve but as of date it is not done.. we even request BIG BAZAAR the dealr to help.. but no progress.

Below are the list of customer complaints we have lodged with LG for which ZERO action has been taken. I want to file a case against LG and claim compensation or atleast replace with new working product.

Complaint Nos: 61304974, 61806295, 61806251, 62006134, 62402690, 62706056.

Kindly assist.

regards
Diwakar
[protected]

dear sir/madam,

maine ek refrigerator purchase kiya jisme ki humring jaisi awaz aati hai aur uper to cooling hoti niche ki taraf nahi hoti hai aur bar-bar difrost karna padta hai maine kai bar complaint ki hai lekin koi solution nahi hua hai jabki maine to frost free refrigerator manga tha. jisko company wale nahi mante hai mera kahna hai ki yeh refrigerator wapas lekar dusra frost free wala kam awaz wala refrigerator dein diffrence ka amount main dene ko taiyar hoon.

thank's

lalita devi agrawal
baldeo bagh near maharastra
mandla rajnandgaon chhattisagrh 491441
[protected]
[protected]

SHOP NAME
ONE MOBILE
PANTALOON RETAIL (INDIA) LTD.
NO 501, GOLDEN MAHAL
OPPANKARA STREET
COIMBATORE 01
VAT TIN:[protected]

THEY HAVE NOT PROVIDED BLUE TOOTH HAND SET IN PURCHASING ONE LG MOBILE KP -500 COSTING RS 9999.OO ON 13-06-09

ROBIN
[protected]

Dear sir, I am an indian custmor, I have one LG dvd player that is purchased from dubai shop is sharaf dj alfahidi streat, in 6 month back. becouse that is not working power is not coming that is the complaint, but i all ready complaint is registered by lg cosomer care he is follow up one person call for me he said "please take dvd and send for you nearest dealer i will come and solve that problum" after he is came that dealer shop and solve the dvd complaint then call me and he is said the power board is complaint therefore the bord is replaised then you come hear and collect the dvd and pay the service charge. thats all then after that i am calling branch office the lg electronics and i am tell the trueth my dvd is international varrendeed item but your service person is charged what will do sir she is said igive a number uoy call that person he solve your problum. then after i call that person i tell the sme thing he said you give the varrenty card that dealer shop and i will check the problum. then eavening i am going the dealer shop and collect the dvd. but iam cheeted dvd is not repared . what will do sir i am very very sad this case. pls follow the immedat action . with regards
'Abdullatheef.n.s s/o n.v.sulaiman nottath valappil house p.o.vattamkulam via.edapal d.t.malapuram kerala, india pin.679578 phone [protected] mob.[protected] my complaint registerd no is s9c 61203392 with thanks.

I Sumanta kr. ganguly, had purchased a LG plasma42inch TV model no 42pq30r on 12. 05 2009, from RAMAN MUSIC HOUSE, 4 MADAN STREET, KOLKATA 700072. The TV was faulty (showing only 2 chanel only) from purchase day. which on complaint the dealer and also online customer care seevice, complain no, N9C60700786


A technician was sent from the company who visited my place and said some tuner problem. he said just next day he will come and change the tuner but no person attened next day . after 2 days again i complainto online service and also dealer, and again atecnician was sent by company and said mother board fault and he took my copy of purchase bill and saidhe will come with in 7 days, but no person attened my house, again i complain to online customer care and also dealer but still now not care and no service by company.

To
The Sales & Service Manager,
LG Electronics India Pvt. Ltd.


Dear Sir,

This is to inform you that I have purchased above mentioned Air Conditioning System from your sale counter M/S Nivedita Electronics, Chandannagar, West Bengal on 24 April, 09. But after 10 days running it became defective. After informing your service engineer and checking by them. After Checking they advised to send it for repairing, As I have purchased this A.C. System from a reputed company and it is not possible for me to accept a repaired A C machine In place a new one.
So, You are requested to take and immediate action to replace my A.C. system by a new one

The Particulars of my A.C.System is given below
Model no.- LWA5GW1AS1
Serial no.- 903NLZW005037
Chalan no..- 2875
Date of Purchase-24.04.2009
complain ID -N9C61508096

My Address:

Dalhousie Jute Company
10 no. Quarter
Champdani, Baidyabati
Hooghly 712222 (W.B.)

Dear concerned person,

On 13th April 2007, I bought one no. LG Air Conditioner 1.5 T (window) model no.- 18G2DF1 (1.5TR), Unit Sl. no.- 702NLXZ000970 on dated 13.04.07 from ELEKTROKRAFT, Bistupur, Jamshedpur. Now the condition of AC compressor not working at all. However compressor is under WARRANTY period. Hence I want to rectify/ replace the compressor of my air conditioner. Hope that,
You have been very positive in your e-mail. Trust you will also take immediate steps to galvanize your branch office to action and spare us pain in this regard.
Thanking you

Yours trully
P. K. JENA
Mob: [protected], [protected],

Present Address

C/O: Mr. K. N. GHOSH,
W. No: 21, Purnachandrapur,
Po: Bhanjpur, Baripada,
Dist: Mayurbhanj (Orissa)

I bought LXU-800 datacard RSN No RLGCP[protected] for reliance net connect from vriti infocom on 2nd june'09 in rs 2000.they charged me rs 200 for rent agreement which later proved to be faulty.i issued rent agreement on my own and submited the required documents 3-4 times.still they are not able to sort out the problem.
its about one month and they haven't provided net connection to me.
the response of vriti infocom's executives are so pathetic and unprofessional that its hard to believe that they know even their work.

i have applied for refund of purchased money and request the authorities to look in to the issue.
reciept is attached with this complaint.
Regards,
vishal
[protected]