[Resolved] LG Electronics — back light of led tv 32lf581b-tf start malfunction every year.

manab.chowdhuri

from Pune, Maharashtra

Address:	Pune, Maharashtra, 412207
Website:	www.lg.com/in;www.reliancedigital.in

I purchased a lg led 32lf5851b-tf tv from reliance digital in july 2016.in july 2017 the back-light of the tv starts malfunctioning (A bright spot appeared in the center of the tv - lg person told this is a problem with back-light) even after my several requests they did not replaced the tv and only returned after replacement of the back-light.

Now again the back-light is gone (Again the same spot is coming). When i approached reliance digital and lg they both are not wiling to entertain me and washing their hands telling that the product is out of warranty. I also mailed to their ceo; however, from there also i am not getting any response.

Seems they are trying to avoid the me. I want the tv to be replaced as i believe both reliance and lg jointly cheated me by selling a defective product.

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Oct 26, 2018

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

LG Electronics Customer Care's response Dear Customer (manab.chowdhuri),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

Sep 26, 2018

Updated by manab.chowdhuri [protected] Manab Chowdhuri