[Resolved] LG Electronics — company not replacing their faulty product

Arpitt

from Allahabad, Uttar Pradesh

Address:	400078
Website:	www.lg.com/in

Hi, i purchased a lg refrigerator from vijay sales bhandup west, mumbai, maharashtra, 400078 on 28th february, 2018 and since 9th september or earlier the refrigerator is not working properly and is not performing appropriate cooling (Also confirmed by the lg technician arun who visited my place on 24th september, arun's mobile no. [protected]). As mentioned by arun and i quote that "the issue is of gas leakage and it occurs because of two reasons that if the unit is bad or while delivery of the unit it got damaged and with time the gas was leaking". As i got to know the issue i visited vijay sales on 24th september evening itself and went to their customer care department to ask for a replacement of my refrigerator as it is very new and it is the product or delivery guy's fault, and after a long discussion they registered a complain with complain no. 1809-b244009. Next day that is on 25th september i got a call from lg technician to fill the gas to whom i denied. And post that i got a call from vijay sales with some lg guy on conference and i informed him that i only want replacement and won't settle for anything less. There was no response either from vijay sales or lg after that and after i made a few calls to vijay sales then they sent me a mail at 5:41 pm mentioning that there cannot be any replacement. To their mail i replied immediately and till now they have only replied once mentioning the same thing that they cannot replace the refrigerator. If i call to sarita pandey their executive she neither picks my call or calls me back. They are so unprofessional that they are responding from their personal mail id and not from work mail. I have attached some images as a proof. And vijay sales have only connected me with lg and further they are not helping me in anyway.

Lg complain no. - rnp[protected].
Lg person involved email id :- sarita. [protected]@lgepartner.com, aditya. [protected]@gmail.com[protected]/0149).
Vijay sales person involved :- [protected]@vijaysales.com, [protected]@vijaysales.com
Refrigerator serial no. - jiq8inpr.

Kindly let me know if you need any other details.

Thanks & regards
Arpit arora
Mobile no. - [protected]

+4 photos

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Nov 13, 2018

Complaint marked as Resolved

The company filled the gas in my refrigerator and did not replaced it. As of now it is working fine but i am not satisfied by their service. They mailed me with the mail id :- [email protected].

LG Electronics customer support has been notified about the posted complaint.

Oct 02, 2018

Updated by Arpitt Hi, i got a call from someone from IFB company. I think the complain has been forwarded to wrong organization. Kindly forward the complain to Lg Electronics. Thanks.

Verified Support

Oct 04, 2018

LG Electronics Customer Care's response Dear Customer (Arpitt),

We are sorry for the inconvenience caused to you. We have forwarded your complaint to the concerned team. Our representative will attend to your issue shortly.

Regards,
LG Customer Support Team

Oct 05, 2018

Updated by Arpitt It's been a long time they have replied but no one from the company has made any contact with me. My refrigerator is making wierd sounds and i am not able to use it properly. This is worst experience of a customer support.

Oct 06, 2018

Updated by Arpitt I got a call from lg representative and he was firm on not replacing the refrigerator and even was not providing guarentee that after filling gas the refrigerator will work fine.
I request the consumer complain authority to take some action from their end and get me a new refrigerator, thanks.

Oct 09, 2018

Updated by Arpitt It's been 3 days and i have not got any reply. What kind of help is this for the consumer? My refrigerator is not at all cooling now and my stuff inside it is rotting. Should i take the law in my hand as i cannot see any justification from government's end.