[Resolved]  LG Electronics — Default in LG Split AC under AMC (urgent attention needed)

Address:

New Delhi, Delhi

Respected Sir/Mam I purchased an split ac on 1 March 2013 after seeing your Times of India Advertisement. In which you mentioned that 2 wash service free during warranty period. 1) When i requested for the wash service your customer care denied to provide 2 wash services by saying they do not have any records of paper advertisement. Its customer responsibility to retain paper cutting 2) I received only 1 wash service in which your service engineer only cleaned the indoor unit filter and washed outdoor unit with water. (Later i came to know that during wash service indoor unit is also properly cleaned. This is clear case of ignorance by your service engineer) 3) I purchased an AMC for the same on 11/07/14. 4) Now i am facing a problem, AC out door unit repeatedly shut down & cooling is also very very slow. 5)Now your service engineer said that there is a need of chemical wash and you have to pay approx 2800 for the same, its not covered under AMC. 6) My indoor unit is installed in a packed environment, And with in 1.5 year of purchase your are asking for chemical wash 7) Point to consider a) your are not given 2 wash services to me during warranty period as mentioned in Daily news paper b) I received only 1 wash services in which your service engineer do not clean the AC properly c) If now there is a need to Chemical Wash to its totally a fault of LG India and their service engineer because if i received proper service during warrant period then there is no need for chemical wash in such a shorter period. So i request to you please looking to the above points and ignorance by LG team please repair my AC at your own cost. I am not received what you promise publicly and officially. Thanking you Ankur Dhall Registered Mobile no: [protected] email: [protected]@gmail.com