[Resolved]  LG Electronics — defective split ac supplied model no. js-q18kuzd mkghp19-11 dt. 2/5/2019

Address:

24-62/2C, VISHNUPURI COLONY, MALKAJGIRI, Hyderabad, Andhra Pradesh, 500047

From: kumar suresh
Date: mon, 13 may 2019, 5:34 pm
Subject: take back faulty and not working supplied&refund my money
To:,
Cc:,

To the managing director and ceo

L g electronics india private limited
32 corporate avenue, b/4 floor, mahakali caves rd, radha krishna nagar, aghadi nagar, andheri east, andheri, maharashtra 400053

Respected sir,
Even after 11 days of split ac supplied your company has not looked into the defective ac supplied. Two different service engineers have visited on different dates and confirmed that there is a defect in the compressor and will not. Work. I had bought ac keeping in view of the heat prevailing in. Hyderabad. I am from a middle class family and purchased ac tru emi payment mode. When there is definately a problem in ac why your company not looking at very seriously or it is intentionally doing to make the middle class customer to suffer. Sir please advise your dealer at malkajgiri, hyderabad ms shah electronics to take back the faulty ac and refund the amount. Thanking you in anticipation for an immediate action and refund. Vvl narashimam.
[protected], [protected]

— forwarded message —
From: lg service india
Date: mon, 13 may 2019, 5:13 pm
Subject: re: take back faulty and not working supplied&refund my money
To: [protected]@gmail.com

Dear customer,

Greetings for the day!!!

We would like to inform you that your case is in follow up with us and our concern person will contact you at the earliest.

Thanks and regards

Lg service

From: kumar suresh [mailto:[protected]@gmail.com ]
Sent: saturday, may 11, 2019 12:06 pm
To: bj. [protected]@lge.com ; pradeep. [protected]@lge.com ; cac. [protected]@lgepartner.com ; b2bsupport. [protected]@lgepartner.com
Subject: take back faulty and not working supplied&refund my money

Sir, the faulty, defunct and not working ac has not been taken by your company/dealer. Dealer shah electronics, malkajgiri, hyderabad has no answer. Your service engineers visited by house ob 3nd, 3rd and 8th may. They have opened the ac without the buyer permission. Thus i s very very serious issue. Finally they informed that ac needs to be replaced with another new one. With so many calls made and emails addressed and no response from your end, i feel dejected and now i want money back. Please refund the money immediately. Thanking you,.. Vvl. Narashimam. [protected], [protected]

— forwarded message —
From: kumar suresh
Date: wed, 8 may 2019, 2:26 pm
Subject: take back faulty and not working supplied&refund my money
To:,,,
Cc:,,, reporter srinivas-hm-tv

Respected sir,. Supplied split ac on 02-05-19 was not in good condition and did not work as soon as it was installed. The service representative informed there is a problem in the ac and needs to be replaced. About 50 calls were made to your service manager and the dealer but they did lift my phone call. Sir i had paid money and purchased the ac and it was not given free as a gift. Which such a inferior quality of ac suppied and very poor service how come you expect customers to trust your comany. Poor buyer is left in doldrum with no fault if theirs. This shabby treatment from a reputed company i never expected at all. Now i make a request to take back your ac and refud the money immediately. Thanking you in anticipation sir,. Vvl narashimsm. [protected], [protected]

On tue, 7 may 2019, 09:23 kumar suresh, wrote:

Respected sir,. With great belief i had purchased split ac as it is too hot and unbearable at hyderbad. To my disblief lge is not a company which looks at the customer. The way your service department and dealer treated us horrible. Ifeel now i mistake in choosing lge. There is no response at all fro your company nor the dealer to look at the faulty as supplied which is not at all working right from the tie it was installed. The service department is very poor and they informed that ac has a problem which needs to be replaced by a new informed. Sir we have bought the ac by paying money and it was not at free of cost for humilating and treating us in a shabby manner. Sir please take back the ac and return back the money to us. Immediately. Thanking you in anticipation sir. Vvl narahimam [protected]

On mon, 6 may 2019, 19:49 kumar suresh, wrote:

Ref :model no. Js-q18kuzd -1.5ton split wall mounted ac. Dealer :-sha8h electronics, malkajgiri, hyderabad-telangana.

Sir,

On 03rd mat, 2018, i have purchased one wall mounted split ac from one of authorized dealer shah electronics, malkajgiri, hyderabad,. Vide bill no. Is mkghp19-11 dt. 2/5/2019

Item no. Lgacsplit18kuzd and model wall mounted split ac

Sir ac was pucahased keeping in view of very hot t and is unberable condition of summer in hyderabad. The air conditioner was delivered to my place at 3 p. M on 02 may and next day the service engineer from your company came and fitted the ac and left abruptly without even checking whether the ac is in working condition. Before we could check and verify the product they left our house. Immediately after installation, when we were checking the product we observed that it was not giving out any air nor it was cooling and was not working at all. Matter was immediately reported to your company service representative and the dealer about the defect in ac system. I made several verbal complaints to service representative, service manager and the dealer about the very serious issue and we are still contuining making calls. The customer service manager and the dealer never bothered to answer to our calls. Such is the poor response of the dealer and service department of your company. Day one the ac is giving problem and is having a major issue and how can we trust your product. Three days has passed no one from your company service department nor the dealer is ready to look into the very serious for no fault of the buyer.. Sir ac is not given to us free of cost by your company but we have paid the money and have bought it.

Therefore, i request to kindly change the ac immediately as it is still not used at all and in the warranty period. I am enclosing the copy of the bill and other documents for your reference and hope that my request will be entertained very soon and will take up with concern authority.

— forwarded message —
From:
Date: mon, 6 may 2019, 2:52 pm
Subject: lgeil customer email
To:

— reply to customer enquiry —
Dear customer,

In reference to your mail, we have reviewed your issue thoroughly. First of all we sincerely apologize for the inconvenience.

We have forwarded your issue to concerned area service manager to take an immediate step in this regard.

For any query regarding your complaint contact to concern area service manager mr. Lakshman kumar on his mobile number [protected].

For any further assistance, please call us on[protected] /[protected] or write to us on our service e-mail id: [protected]@lge.com

Thanking and assuring you for best services always.

Thanks and regards
Lg service

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— original customer inquiry —
Received date : 05/05/2019 19:13 18
The type of inquiry : others
Product/model no. : /

Ref :model no. Js-q18kuzd -1.5ton split wall mounted ac. Dealer :-shah electronics, malkajgiri, hyderabad-telangana.

Sir,

On 03rd mat, 2018, i have purchased one wall mounted split ac from one of authorized dealer shah electronics, malkajgiri, hyderabad,. Vide bill no. Is mkghp19-11 dt. 2/5/2019

Item no. Lgacsplit18kuzd and model wall mounted split ac

Sir ac was pucahased keeping in view of very hot t and is unberable condition of summer in hyderabad. The air conditioner was delivered to my place at 3 p. M on 02 may and next day the service engineer from your company came and fitted the ac and left abruptly without even checking whether the ac is in working condition. Before we could check and verify the product they left our house. Immediately after installation, when we were checking the product we observed that it was not giving out any air nor it was cooling and was not working at all. Matter was immediately reported to your company service representative and the dealer about the defect in ac system. I made several verbal complaints to service representative, service manager and the dealer about the very serious issue and we are still contuining making calls. The customer service manager and the dealer never bothered to answer to our calls. Such is the poor response of the dealer and service department of your company. Day one the ac is giving problem and is having a major issue and how can we trust your product. Three days has passed no one from your company service department nor the dealer is ready to look into the very serious for no fault of the buyer.. Sir ac is not given to us free of cost by your company but we have paid the money and have bought it.

Therefore, i request to kindly change the ac immediately as it is still not used at all and in the warranty period. I am enclosing the copy of the bill and other documents for your reference and hope that my request will be entertained very soon and will take up with concern authority.

Thanking you,

Sincerely,

V l narashimam

Ct. No.[protected]

— customer details —
Name : v v l narashimam
Street :
City :
State :
Post code :
Tel : [protected]
Country : india
E-mail : [protected]@gmail.com