I purchased an LG 24MS550-B monitor from the LG Student Shop on 10 July 2026. Order Number is [protected]. The website showed an expected delivery date of 14 July 2026. Today is 22 July 2026 and the order has still not been delivered.
Since 14 July I have contacted LG Customer Care multiple times. Every time I was only asked to wait without any confirmed dispatch date or proper explanation. I also raised multiple complaints through the LG website but received no meaningful response.
I raised an escalation under reference number VCA[protected]. Despite this escalation I have not received any callback or resolution.
On 15 July I requested cancellation because there was no dispatch. LG rejected my cancellation request stating that the product had already been shipped. However the order tracking page still shows that the product has not been dispatched and I have never received any shipment details or courier tracking number. This contradictory information has caused unnecessary inconvenience and confusion.
I request LG Electronics India Limited to immediately dispatch and deliver my order with valid tracking details. If they are unable to fulfill the order immediately, I request a full refund. I also request action for deficiency in service, misleading communication, and failure to provide timely customer support. Was this information helpful? | 
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