[Resolved]  LG Electronics — issue facing since more than 2 weeks of lg washing machine (thd11stb)

Address:

Raigad, Maharashtra, 410210

I am sagar kanade get newly launched lg washing machine (Thd11stb) on date[protected]. Reason to write this mail that this washing machine having issue like intensive sound while operating, vibrating anything while spinning like rotating drum inside come out and time indicator showing 1 min but even after 10 min machine not stops etc.

Problem is starts on[protected] and reported, that machine giving intensive sound while operating accordingly lg's engineer come and check the machine and told that he is not seen any problem in machine like losing connection any part and gives explanation that the sound comes is usual as normal, he is also recorded the sound in his mobile & go and instruct me that, in future same is repeated you record the sound and intimate us.
Next day while operating same is done so we recorded the sound and intimate lg's service center and accordingly lg's engineer come on[protected] and again checked the washing machine and again go back to saying that there he is not found any defect in inspection then i show him recorded sound then he suggest we put some cloths and see then he observed the same sound and also observed the vibration of machine that not in usual nature timer of machine is also having defect. So he says that machine is having problem in the suspension and circuit. So i request him to take this matter seriously because i buy this machine around 1 and half month before and issues starts & complaining two times and issue is increasing so you are requested to give me replacement of same model of machine as its giving issue in 1 and half month this is not expected such a huge brand electronic of company like you and also i am spending around 43 to 50k for getting this so take appropriate action and get the replacement as soon as possible because i facing this seen 1 and half week my regular home work is affected because of the issue, then your engineer told me that he is discussing issue and report the same to higher authorities tomorrow because today is sunday you get the call from us on monday
Accordingly i am waiting till 4 pm but not received any call from lg so i again raised issue through croma and it is in processes. I have also write the email to lg's service center and attached video of machine working to understand the issue (Enclosed here with also) and seriousness and showing the time defect. But up till now i am taking followup with lg and croma but till date i am not received proper solution/interest from lg to replace the defective product. Croma persons every time take time to get follow up from lg but they also fails to resolve it from them. So i am taking step to post this complaint through you.

In view of above you are requested to take necessary action.

This is for your information and necessary action required please.

Regards
Sagar kanade