LG Electronics — lg led tv 32le5500 - motherboard not available for replacement

Address: 400097

Hi,

I have lg led tv model 32le5500. It was bought in 2011.
Recently it had problem that there was no display. I complained to lg service center and they visited at home. They informed me that the mainboard of my tv is at fault and has to be replaced cost approx 7-8k. The service guy informed me that he'll go to his office and raise for this spare part and will inform me.

The service guy later called me and informed that this spare part is no longer available with lg and therefore the complaint was closed. The complaint number of my request is rnp[protected].

How can lg stop the supply of the spare parts within 5 years of product cycle? I'm not sure what to do with my 45k+ worth of led tv.

I'm shocked at this response from a reputed company and noticed that a lot of other customers have also faced the same issue.
Was this information helpful?
No (0)
Yes (0)
LG Electronics customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    LG Electronics
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7096
    Pending
    0
    Resolved
    4008
    LG Electronics Phone
    +91 12 0256 0941
    +91 12 0256 0940
    +91 12 0256 0900
    LG Electronics Address
    P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
    View all LG Electronics contact information