LG Electronics — LG Refrigerator MOther Board Damage after One year

Sajith Rayamarikkar Veetil

Aug 20, 2020

Address: ABDUL AZEEZ R U RAYAMARAKKAR VEETTIL PUTHAMKULAM, AKKIKAVU 680519 KERALA

Dear Support,

I would like to raise an issue faced from LG Service center recently.

On 10th Aug 2020, all of a sudden the LG 260 Ltr refrigerator stop working in Sister’s home & she raised a complaint with LG service center (Complaint ref no#[protected].
After waiting of 3 days the service center person from Pattampi (Palagat, Kerala) visited on 13/08/2020.
After inspection the technician informed that the mother board is damaged & cost of replacing the mother board will be around INR 3, 200/-.

We already connected this refrigerator with a stabilizer even though this LG refrigerator is having an inbuilt stabilizer as per LG (Works Without stabilizer 100V-290V, Protection against Fluctuation).
As per the technician this damage was happened due to the nonfunctioning of our stabilizer, but it’s not true. We took our stabilizer to V Guard Service center they tested & confirmed that its working, no issues were found. Also there were no power surge happened in home & no other electronic equipment was damaged. We strongly believe that this may due to some other cause or manufacturing issue.

Please note that the refrigitor was purchased on 05-JAN-2019, and its only 1 year & 8 months of very normal usage, as its small family of 2 member and my mother. The refrigerator never overloaded with items.
Before also we were using LG refrigerator for almost 15 years and with no issues.

At this pandemic situation my sister and family is not in a position to bear this cost as my brother in law already lost his job in July 2020.

You are kindly request to provide an exemption on this part replacement on free of cost.

Also we would like to bring attention of approach from LG Support center :-
After the visit /inspection, we asked the technician to provide an Official service report for this, but he said he can’t provide any inspection such reports, we don’t know why like this now ??
For this visit they charged us INR 416/- & also they are not even ready to give a cash receipt also for the payment done.
Since they are not providing any officials invoices or receipts, we don’t know the charges what the technician informed is valid or not !!

Attaching, Invoice Copy with serial number & other required info in this subject matter.

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LG Electronics customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2020

LG Electronics Customer Care's response Dear Customer ( Sajith Rayamarikkar Veetil),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

Aug 27, 2020

Updated by Sajith Rayamarikkar Veetil Thanks, we received a response from LG that we need to raise a complaint again on this issue and asked us to call LG Area Manager Mr. Ramesh.

We did the same by calling the Area Manager (Mr. Ramesh) and we informed the issue in detail and our related concerns. He said he will check the issue with his team and concerned LG service Manager will call us back. But till date no one called us back.

Yesterday my sister got a call back from Pattambi LG Service Center (Mr. Ratheesh) and asked us what’s our plan on case which we raised, as they want close the case & can’t keep open the issue like this.
My sister said that we were waiting for feedback from LG Service Manager, so give us some more time, but he is again insisting us to give an immediate reply.

Actually he is forcing us to take an action immediately and said he had no other information on this. Then he said after warranty they can’t do anything & only customer has to pay cash for any replacements and services, we also know this fact!!
We informed him that this refrigerator is only one year and few months old and the mother board got damaged which must not happen from a reputed brand like LG. Then he said that it’s an electronic device and anything may happen anytime. His reply was in such a manner that he is also not believing the brand which he do service. He just need us to pay the amount & do the replacement.

The manner of this LG service center representative was so disappointing and an unprofessional way of approach to my sister who is a Person of Determination.
We already explained our current financial situation, that’s why we asked LG team to give an exception on this case, we never used to ask for anything which we are not deserved.

Please inform your support team to behave properly to customers especially to female.

We are expecting an immediate intervention from LG higher representative to get our issues resolved