[Resolved]  LG Electronics — lg tv 32le5500 motherboard no support

Address:411044

Hi,
I have lg led tv model 32le5500. It was bought around 2012.
Recently it had problem that there is no display and complained to lg service centre and they visited at home and informed me that the mainboard of this tv is at fault. The service guy informed me that he'll call his office check for this spare part and will inform me.

And he informed that this spare part is no longer available with lg??? And therefore my tv cannot be repaired??? Lg discontinued the model and stopped the supply of the spare parts for this model? I was told we should give this tv in exchange offer and buy new lg tv but i would get only rs 1500 for the old tv

Now i'm surprised and confused that within 6 years of product there are no parts available for my tv? And i'm not sure what to do with my 46500rs (At the time of purchase) worth of led tv? I trusted lg for most of my home appliances and tv and my trust has been shattered by lg - i'm shocked at this response from a reputed company.

Could someone give me a solution about what to do about this?

Pl fix my tv - we paid from our hard earned money
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Oct 15, 2018
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Sep 14, 2018
LG Electronics Customer Care's response
Dear Customer (mdaterao),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Sep 14, 2018
Updated by mdaterao
Pl. call my father on +91-[protected]
Oct 05, 2018
Updated by mdaterao
Nobody has contacted my father though I have provided his contact number. Request you to urgently talk with him or contact me on [protected]

Kindly treat this extremely urgent
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