LG Electronics — Long pending Service complaint ( since Jan 2015; TV under warranty)

Address:

Mumbai City, Maharashtra

Dear Sir / Madam, Please refer to the following emails on the subject (Copy pasted below): Cdr Vishwadeepak Singh’s emails dated 16th April, 21st April, 28th April, 21st May and 23rd May 2015. LG Electronics email dated 20th April 2015. Maharashtra State Consumer Helpline emails dated 21st April, 28th April and 23rd May 2015. In addition, Cdr. Vishwadeepak Singh had telephonic conversation with representatives of LG Electronics, wherein they promised to pay adequate compensation, as follows: Conversation with Ms. Dipali Chavan, of LG Electronics, on 16th April 2015. Conversation with a lady from Headoffice of LG Electronics, on 22nd April 2015. Conversation with Mr. Prashant Patil of LG Electronics, on 23rd April 2015. Please note that despite clear communication to LG Electronics and initial assurances by them, LG Electronics representatives have not been responding to my communications or to the communications sent by Maharashtra State Consumer Helpline post 23rd April 2015. It is requested that the matter be given due weightage and necessary steps be taken forthwith to resolve this matter earliest which has been pending since January 2015. Regards, Commander Vishwadeepak Singh [protected] Forwarded message[protected] From: Vishwa Deepak Singh Date: Sat, May 23, 2015 at 12:55 PM Subject: FW: Long pending Service complaint To: mah.[protected]@gmail.com Cc: vishal.[protected]@lgepartner.com, PRASHANT PATIL, dipali.[protected]@lgepartner.com Dear Sir / Madam, It is stated with regret that LG Electronics people have become totally unresponsive on the matter. They have chosen to ignore the warranty offered by them and have "adopted a couldn't care less attitude''. It is requested that the matter may be escalated so that LG Electronics honors its commitment. Regards, Cdr. Vishwadeepak Singh On Thu, May 21, 2015 at 12:49 PM, Vishwa Deepak Singh wrote: Dear Sir / Madam, Further to my email of 21th April, I was given a call by your Head office, wherein a lady advised me to talk to Mr. Prashant Patil of LG Electronics, who would amicably do a settlement. I spoke with Mr. Prashant Patil subsequently who assured me that I would be given best compensation and he would get approval from the Head office for it soon. It has been almost a month since that time and no further communication has been received from Ms. Deepali Chavan / Mr. Prashant Patil / Head Office. Please note that it is going to be almost 04 months since the complaint was lodged with LG Electronics and my LG TV has not been serviced or compensation paid as the TV was in warranty. Request you to take immediate action on it under intimation to me. Regards, Commander Vishwadeepak Singh On Tue, Apr 21, 2015 at 11:53 AM, Vishwa Deepak Singh wrote: Dear Ms. Deepali Chavan, Reference your email of 20 Apr 2015, it is requested that the following facts be considered while deciding on a Compensation amount: 1. My LG TV was in perfect working condition when entered into extended warranty contract. 2. LG Technician opined that a component needed replacement, which it was learnt that LG Electronics had stopped manufacturing. 3. The refund amount of Rs. 16, 450/- is very less. 4. I would have to invest twice the refund amount to buy a similar LG product (mandatory) which is not logical. Kindly review your offer in the light of above mentioned facts. Regards, Cdr. Vishwa Deepak Singh [protected] / [protected]. On Mon, Apr 20, 2015 at 4:34 PM, dipali.chavhan wrote: Respcted sir As per your Invoice Unit has been purchased in 20/12/2009 and unit has completed more than 5yrs . And you have taken AMC no NG022822 from 30/10/2013 – 29/10/2015. Amount mentioned on bill is 47000/- Rs. Unit has completed 63 month. As per company policy Depreciation is 85% and Refund is 15% (without AMC ). As per company policy Depreciation is 65% and Refund is 35% (under AMC). As your unit is under AMC so Refund amout is 16450/- Rs. But the amount is non-refundable it can be redeem by buying LG product. With Regards Deepali Chavan From: Vishwa Deepak Singh [mailto:vishwadeepak.[protected]@gmail.com] Sent: 16 April 2015 19:37 To: dipali.[protected]@lge.com; sachin.[protected]@lge.com Subject: Long pending Service complaint Dear Ms. Dipali Chavhan, Reference your telephonic call from Mr. Ravi’s mobile where in you made an offer to provide some compensation. As insisted by you that you need an email from me to reply via email, I am summarizing the complaint below: I had purchased a LG TV model LG LCD 42LG80FR. The Vijay Sales outlet had given a purchase receipt in the name of my wife Jyotsna Singh for an amount of Rs. 47, 000/- (Rupees Forty Seven Thousand only). Presently the TV is covered under a service warranty taken in Oct 2013 for a period of 2 years. The TV had stopped working in Jan 2015. I contacted LG customer care. Service technician visited and said that a component needed replacement. Two weeks later a faulty component was delivered by LG Electronics. The LG technician Mr. Mahesh inspected and told that it was faulty and asked company to take it back. Since February 2015 I have been following up with customer care and service technician repeatedly but to no avail. Every time I am told a new excuse/ false promise but no results. The service people are just passing time. Last I was told that the company would provide replacement. Off late they are not taking calls. The names of LG service people are: Mr. Mahesh: Mobile - [protected]. Mr. Ravi : Mobile – [protected]. Fact is that LG Electronics personnel have wasted more than 2 months with no results. Please resolve this ASAP. Kindly explain me how you arrive at the compensation amount by calculating depreciation as you had stated during your telephonic conversation with me. Regards, Cdr. Vishwa Deepak Singh [protected] / [protected]. [protected] Forwarded message[protected] From: Vishwa Deepak Singh Date: Tue, Apr 28, 2015 at 10:27 AM Subject: Re: Consumer Complaint against LG Electronics ( Long pending service complaint) To: Maharashtra consumer helpline Cc: dipali.[protected]@lgepartner.com, vishal.[protected]@lgepartner.com, prashantj.[protected]@lge.com Dear Sir / Madam, It is stated with deep regret that LG Electronics people are not doing anything on the matter. I was called by some representative from LGE Head office on 22 April, who advised me to talk to Mr. Prashant Patil. Subsequently, Mr. Prashant Patil made verbal assurances and promised to do an amicable compensation. However, post that nothing has moved and LGE people are back at passing time. It is requested yet again, that immediate action be taken as it is going to be 3 months of no service despite warranty. Regards, Cdr. Vishwadeepak Singh On Tue, Apr 21, 2015 at 12:59 PM, Maharashtra consumer helpline wrote: Please note that CGSI has been appointed to organize and implement Consumer Helpline for the State of Maharashtra by dept. of Consumer Affairs Govt. of Maharashtra and Govt. of India. We request you to kindly look into this complaint and reach an amicable solution at the earliest. Maharashtra State Consumer Helpline CGSI [protected] Forwarded message[protected] From: Vishwa Deepak Singh Date: Tue, Apr 21, 2015 at 12:04 PM Subject: Re: Consumer Complaint against LG Electronics ( Long pending service complaint) To: Maharashtra consumer helpline Dear Sir / Madam, I have been following up for servicing of my 42 inches LCD LG TV with LG Electronics for more than 2 months now. The TV is covered in warranty but LG Electronics has stopped manufacturing its components. LG Electronics is offering me a token refund amount which is very less. Please look into this matter at your earliest convenience. I am pasting below my correspondence with LG Electronics. Best regards, Commander Vishwadeepak Singh [protected] Forwarded message[protected] From: Vishwa Deepak Singh Date: Tue, Apr 21, 2015 at 11:53 AM Subject: Re: FW: Long pending Service complaint To: "dipali.chavhan" Cc: vishal.[protected]@lgepartner.com, PRASHANT PATIL Dear Ms. Deepali Chavan, Reference your email of 20 Apr 2015, it is requested that the following facts be considered while deciding on a Compensation amount: 1. My LG TV was in perfect working condition when entered into extended warranty contract. 2. LG Technician opined that a component needed replacement, which it was learnt that LG Electronics had stopped manufacturing. 3. The refund amount of Rs. 16, 450/- is very less. 4. I would have to invest twice the refund amount to buy a similar LG product (mandatory) which is not logical. Kindly review your offer in the light of above mentioned facts. Regards, Cdr. Vishwa Deepak Singh [protected] / [protected]. On Mon, Apr 20, 2015 at 4:34 PM, dipali.chavhan wrote: Respcted sir As per your Invoice Unit has been purchased in 20/12/2009 and unit has completed more than 5yrs . And you have taken AMC no NG022822 from 30/10/2013 – 29/10/2015. Amount mentioned on bill is 47000/- Rs. Unit has completed 63 month. As per company policy Depreciation is 85% and Refund is 15% (without AMC ). As per company policy Depreciation is 65% and Refund is 35% (under AMC). As your unit is under AMC so Refund amout is 16450/- Rs. But the amount is non-refundable it can be redeem by buying LG product. With Regards Deepali Chavan From: Vishwa Deepak Singh [mailto:vishwadeepak.[protected]@gmail.com] Sent: 16 April 2015 19:37 To: dipali.[protected]@lge.com; sachin.[protected]@lge.com Subject: Long pending Service complaint Dear Ms. Dipali Chavhan, Reference your telephonic call from Mr. Ravi’s mobile where in you made an offer to provide some compensation. As insisted by you that you need an email from me to reply via email, I am summarizing the complaint below: I had purchased a LG TV model LG LCD 42LG80FR. The Vijay Sales outlet had given a purchase receipt in the name of my wife Jyotsna Singh for an amount of Rs. 47, 000/- (Rupees Forty Seven Thousand only). Presently the TV is covered under a service warranty taken in Oct 2013 for a period of 2 years. The TV had stopped working in Jan 2015. I contacted LG customer care. Service technician visited and said that a component needed replacement. Two weeks later a faulty component was delivered by LG Electronics. The LG technician Mr. Mahesh inspected and told that it was faulty and asked company to take it back. Since February 2015 I have been following up with customer care and service technician repeatedly but to no avail. Every time I am told a new excuse/ false promise but no results. The service people are just passing time. Last I was told that the company would provide replacement. Off late they are not taking calls. The names of LG service people are: Mr. Mahesh: Mobile - [protected]. Mr. Ravi : Mobile – [protected]. Fact is that LG Electronics personnel have wasted more than 2 months with no results. Please resolve this ASAP. Kindly explain me how you arrive at the compensation amount by calculating depreciation as you had stated during your telephonic conversation with me. Regards, Cdr. Vishwa Deepak Singh [protected] / [protected]. On Wed, Apr 15, 2015 at 10:51 AM, Maharashtra consumer helpline wrote: In the first place please write complaint letter to service provider preferably by register post. If the party does not respond to your letter within 15 days you may refer the matter to CGSI for further escalation. Our Toll Free No is[protected]. Please send us request email explaining in brief nature of your complaint. If you made any correspondence with opposite party forwarded to us. If not 1st make correspondence with the party and then having failed approach us. Maharashtra State Consumer Helpline CGSI. On Tue, Apr 14, 2015 at 1:55 PM, Vishwa Deepak Singh wrote: Dear Sir / Madam, My 42" LG TV is under comprehensive service warranty. It had stopped working in Jan 2015. I contacted LG customer care. Service technician visited and said that a component needed replacement . Two weeks later a faulty component was delivered. The LG technician told that it was faulty and asked company to take it back. Since February I have been following up with customer care and service technician but to no avail. Every time I am told a new excuse/ false promise but no results. The service people are just passing time. Last I was told that the company would provide replacement. Off late they are not taking calls. The names of LG service people are: Mr. Mahesh: Mobile - [protected]. Mr. Ravi : Mobile - [protected] Please resolve this ASAP. Regards, Cdr. Vishwa Deepak Singh [protected] / [protected].