[Resolved] LG Electronics — Malfunctioning in DIOS refrigerator -Side by side door- 730 lts | |||
This is about 7 years old product. The compressor was replaced just 6 months back by LG only, but it has malfunctioned again. When the issue was escalated to branch manager, Noida/ Ghaziabad, they simply closed the complaint by stating that it was a old product, hence can't be repaired. When I asked them to provide me the parts nos. which have malfunctioned so that I can raise it to LG Global whether those parts are available or not, they didn't bother to even respond to my mails. This is extreme example of highhandedness. LG India doesn't seem to have a redressal mechanism, whom this issue can be escalated. That's why branch manager, Mr. O P Pandya didn't bother to give me the part no.. Apparenty they haven't really diagnosed the problem properly, hence are hesitant in giving the part no. which has malfunctioned. I have been purchasing all my home appliances (ACs/LEDs/Washing machine/ Micro-waves etc) of LG only for last 15 years but this incident has shaken my trust badly, forcing me to reconsider whether I should buy or recommend LG products ever. Pl see if something can be done about this Refrigerator. My email ID is [protected]@gmail.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Dear Sanjay,
Thanks for sharing complaint number with us. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.
For any further assistance, please feel free to write us at [protected]@lge.com
Regards,
LG Customer Support Team
Thanks for sharing complaint number with us. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.
For any further assistance, please feel free to write us at [protected]@lge.com
Regards,
LG Customer Support Team
Dear Sanjay,
Thanks for sharing complaint number with us. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com
Regards,
LG Customer Support Team
Thanks for sharing complaint number with us. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com
Regards,
LG Customer Support Team
Well I am in the same boat and the same LG refrigerator. Mr. Pandya and the entire LG crew says they cannot diagnose what is wrong. The only issue with my refrigerator is that it looses its cooling intermittently in the freezer. Not good for LG!
I can understand your plight. Have gone through it and find that its almost impossible to escalate the issue to higher ups in LG as apparently they don't have any grievance redressal mechanism in LG. Because nothing of that kind appears on their website. I even tried LG global website but didn't find any way to reach higher authorities even there. I am at a loss as to what to do next!!! But won't leave it there. I have to escalate this issue to higher ups in LG whether in India or at LG Global so that they appreciate the customer's plight.
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Now when this issue got escalated to branch manager of LG Ghaziabad branch, Mr. O.P. Pandya, he also didn't respond on my mails asking for the part name and no. which as per them is "discontinued"