| Address: | Greater Noida | | Website: | www.lg.com |
Hello Concerned person,
I am writing to you to express my disappointment with the quality of service I have received from your company. I purchased an LG AC on March 1st, and the installation was done on March 2nd. However, on April 12th, I noticed that the AC is not cooling as effectively as it used to, and the cooling power has significantly reduced.
I immediately raised a complaint on the same day to LG customer support number ([protected]), and I was told that the engineering team would resolve the issue within 24 hours. Unfortunately, it has now been THREE days, and I am yet to receive any update or a call from your team regarding the issue.
This delay has caused me immense frustration and disappointment. I made the purchase of an LG AC, thinking that it would be a reliable product, but the current situation has made me regret my decision. I need this issue to be resolved immediately as I cannot afford to go without an AC during this scorching summer season.
I would appreciate it if you could escalate this matter to the relevant team and resolve the issue as soon as possible. I am expecting an immediate response from your side with the details of when this issue will be resolved.
Please look into this urgently.
Ac details:
LG AI Convertible 6-in-1 Cooling 2023 Model 1.5 Ton 5 Star Split AI Dual Inverter 4 Way Swing, HD Filter with Anti-Virus Protection AC - Silver Deco (RS-Q19RNZE, Copper Condenser)
Service request no. - RNP[protected]
Sincerely,
Altamash Haque Was this information helpful? | 
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