LG Electronics — Nexus 5x bootloop issue

Address:New Delhi, Delhi, 110027
Website:www.lg.com/in/mobile-phones

My lg nexus 5x has become unusable due to boot loop hardware issue. I had submitted it to lg service center (Plot no 36, rama road moti nagar industrial area) for repair. They kept on saying that it is a software issue and kept the phone with them for over a week and were not able to fix it. They are not even acknowledging that this is a hardware issue, which i easily found after few google searches. Also in my case it is clearly a hardware issue as the phone works absolutely fine if i cool it down, but goes in boot loop as soon as it warms up.
It is very disappointing that despite knowing the problem is with there motherboard, lg in not even informing there own service centers about the issue and how to resolve them.
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LG Electronics customer support has been notified about the posted complaint.
Jun 09, 2017
Updated by sahil mohindroo
i have now also tried at lg's nehru place service center, there they acknowledged that its motherboard issue and that they will try to get the new motherboard free of cost as they have done some other customers as well. Then they asked me to wait while they get the approval and after 5 days said that they didnot get the approval and now it willl cost 10.000 rupees. They clearly understand that its LG's fault and are yet not repairing the devices.
Jun 09, 2017
Updated by sahil mohindroo
it is very clear this is an issue with so many people in just last 2 months. LG should either fix these phones refund the phone's cost.
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Comments

I bought an lg led tv of 43 inch on 1st july 2016 & this got complaint since 13th april 2017.
We put 3 customer complaint & still its not resolved.
Device is under warranty and we are waiting for lg repair service since last 2 months.
Very very bad service from lg and their supporting teams.

Kindly please help us

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