I am writing to express my extreme dissatisfaction with the total lack of resolution regarding my brand-new LG Side-by-Side Refrigerator (Model: GL-B257HDS3.DDSZEBN), which was confirmed Dead on Arrival (DOA) by your service engineer during installation.
It has now been 16 days since the installation request was raised (RNA[protected] on 9th July 2026), and 7 days since I received an email from your customer service team stating that the matter was forwarded to the Escalation Team under Escalation Number: VCA[protected]_01.
Despite team promising a status update and immediate steps, no one has provided any details or ever tried to reach me. Meanwhile, the e-commerce marketplace (Flipkart) is holding my return request pending a physical or digital DOA Certificate from LG. I am completely stuck in a loop between the two companies, left with a non-working appliance occupying space in my house for more than two weeks.
As a premium customer who chose a high-end LG refrigerator, this level of service negligence is completely unacceptable.
I demand that Team LG immediately issue one of the following within the next 24-48 hours:
Provide the official DOA (Dead on Arrival) Certificate via email so I can proceed with the marketplace return.
Alternatively, provide a definitive, confirmed delivery and installation date for a brand-new replacement unit handled directly by LG. Was this information helpful? | 
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