[Resolved]  LG Electronics — received defective lg refrigerator from great eastern trading co batanagar branch

Address:

Batanagar, BBT Rd, Maheshtala, Kolkata, West Bengal, 700140

Hello,

We (Customer name: satyapriya ray) bought an lg refrigerator (C292sasx 260l double door) from great eastern trading co batanagar branch (Bbt rd, maheshtala, west bengal 700140) which was delivered on 2nd november 2019 in presence of vendor sunil shaw (Mob no. [protected]).
Claiming to be an lg representative, a guy named suvo (Mob no. [protected]) contacted us beforehand and told me that he would take the responsibility if any fault could be found while unpacking by himself. Suvo arrived on the same day, unpacked the refrigerator, and it came to our notice that there was a dent on the upper door. Consequently, he pretended as if he was going to lodge a complaint and would get the door replaced as soon as possible.
After hearing annoying excuses from the vendor and suvo for several weeks, finally i called lg customer care[protected] and the concerned representative informed me that no complaint had been lodged yet. Then, he registered it into the database (Complain rnp[protected] and i got to know that one of lg service engineers would give us a visit to do the requisites.

Can anybody give me specific answers to the following questions-
1. Who is this suvo and what kind of tie-up he has with sunil shaw and the great eastern trading co batanagar branch?
2. Does lg have any kind of support staff evaluation system in specific areas? If yes, then how can there be such a contradiction (Fake information) in terms of lodging a complaint?
3. How long will it take for the lg service engineer to contact me and provide a solution?

This kind of vendors and support staff hamper customer trust, due to which loyal customers start suspecting the authenticity in the long run. I've also checked the relevant google my business review section (http://bit.ly/2OFl7qK) and found very bad reviews on their (Great eastern trading co batanagar branch) services.

Please look into the matter asap and give some worth to the brand value of lg as well as great eastern trading co.